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Added 9 mins ago
EC
Mental Health & Addiction Treatment Sup Workr (FT Overnight)
EHN Canada
Nanaimo, BC
- Full-time
Support patients and clinical team in signing out and recording personal effects.
Added 9 mins ago
WR
Social Worker
Waterloo Region NPLC
Breslau, ON
- Full-time
The Social Worker is a member of the interprofessional team of WRNPLC. Working within the Standards of Practice and Ethics of the Ontario College of Social Workers and Social Service…
Added 9 mins ago
TG
Part Time Personal Attendant (Mistywood)
Thrive Group Canada
Hamilton, ON
- Part-time
Added 24 mins ago
TS
Casual Shelter Worker
The Salvation Army Canada and Bermuda Territory
Port Alberni, BC · Alberni Valley Corps
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 24 mins ago
TS
Case Worker (Part Time)
The Salvation Army Canada and Bermuda Territory
Burnaby, BC · Cariboo Hill Temple
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 38 mins ago
TS
Casual Shelter Worker
The Salvation Army in Canada
Port Alberni, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 38 mins ago
TS
Case Worker (Part Time)
The Salvation Army in Canada
Burnaby, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 38 mins ago
TS
Christmas Kettle Coordinator
The Salvation Army in Canada
Lower Sackville, NS
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 39 mins ago
Medical Radiation Technologist
Health Sciences North
Sudbury, ON
2. Perform and record routine quality control, troubleshoot equipment and/or procedure issues and contact appropriate service providers to ensure optimal functionality.
Added 39 mins ago
Medical Radiation Technologist
Health Sciences North
Sudbury, ON
2. Perform and record routine quality control, troubleshoot equipment and/or procedure issues and contact appropriate service providers to ensure optimal functionality.
Added 39 mins ago
Residential Care Worker - Women's Treatment & Community Services Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Women’s Services Leadership Team, Residential Care Workers provide client and facility support. These positions require a commitment to a client-centred philosophy and…
Added 1 hour ago
TC
Residential Child and Youth Worker with Overnight Awake Scheduling, Part Time
Taproot Community Support Services
Parksville, BC
- Part-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 1 hour ago
TC
Residential Child and Youth Worker, Part-Time
Taproot Community Support Services
Parksville, BC
- Part-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 1 hour ago
AU
Travailleur(euse) de production - Production Worker
Alsco Uniforms
Quebec, QC
- Full-time
…permettant de contribuer concrètement à nos activités et à notre service à la…
Added 1 hour ago
Houseperson
Northland Properties
Langley (District), BC · Langley, BC
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 1 hour ago
CL
Part Time Direct Support Professional
Community Living Greater Sudbury
Sudbury, ON
- Part-time
Our mission is: To recognize challenges and provide the highest quality service and support that empowers people to reach for their own goals.
Added 1 hour ago
LC
Personal Support Worker_Relief (Bargaining Unit Position)
LOFT Community Services
Toronto, ON
- $24.37 CAD / hour
- Full-time
Title of Job: Personal Support Worker (Bargaining Unit Position)
Added 1 hour ago
PC
Community Support Worker
Pacific Coast Community Resources
Sooke, BC
- $25.95 to $29.76 CAD / hour
- Part-time
As our Community Support Worker, you will work as part of a vibrant team to provide care and support to people living in staffed homes within their community. You’ll encourage and empower…
Added 1 hour ago
R
Loader Operator I
RBGlobal
Moncton, NB
- Full-time
Please note: If you are a temporary worker or internal employee working for RB Global, you do not qualify for this bonus.
Added 1 hour ago
TC
Residential Child and Youth Worker, Full-Time
Taproot Community Support Services
Vancouver, BC
- Full-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 1 hour ago
Residential Care Worker - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Women’s Services Leadership Team, Residential Care Workers provide client and facility support. These positions require a commitment to a client-centred philosophy and…
Added 1 hour ago
HH
Personal Support Worker, MASTRS and OASIS Program- Permanent Part Time
Homewood Health Centre
Guelph, ON
- Part-time
As a Personal Support Worker in our MASTRS/OASIS program (Mood, Anxiety, Substance Treatment and Recovery Service/Older Adult Assessment and Stabilization Integrated Service), you will be…
Added 1 hour ago
VC
Mental Health Rehabilitation Worker (Social Services Diploma/ Health Care Worker)
Vancouver Coastal Health
Vancouver, BC
- $31.64 CAD / hour
- Part-time
…goal of the tertiary mental health program is to successfully support individuals in returning to the community through increasing functional skills and abilities, reducing the positive and…
Added 1 hour ago
RM
Adult Day Support Worker - The Davis Centre Adult Day Services
Regional Municipality of Peel
Caledon, ON
- Other
Reporting to the Adult Day and Community Services Supervisor (or designate) the Adult Day Support Worker will be responsible for the provision of personal care to clients attending the…
Added 2 hours ago
DS
Onboarding Manager
Dash Social
Halifax, NS
- Full-time
…collaborative, thoughtful, eager to learn and grow, and are a hard worker, you’ll fit right in…

Dash Social

Onboarding Manager

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2–4 years of experience in customer-facing SaaS, customer success, or client onboarding roles.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

Dash Social is brand-intelligent AI for social growth. By bringing brand, creative, social performance and workflows together in one connected system, Dash helps marketing teams create content, act on recommendations, report on results and know what to do next. Global brands rely on Dash to move faster without losing control of their brand. Learn more at dashsocial.com.

At Dash Social, you'll have the opportunity to take risks, learn and grow your career alongside a talented, hardworking team. Our policies and practices have earned us recognition as a top employer in Canada.

The Opportunity

As a Customer Onboarding Manager on our Customer Success team, you will guide prospects and new customers through their onboarding journey with Dash Social. During their first 30-90 days (on average), you’ll act as their trusted advisor, proving our value, driving product adoption, and ensuring they’re set up for long-term success.

You’ll collaborate closely with Account Executives, Account Managers, Product, and Product Marketing teams to deliver a seamless onboarding experience, uncover expansion opportunities, and help customers achieve their business goals using Dash Social.

What You’ll Do / Responsibilities

Customer and Prospect Engagement

Lead new customers through a structured onboarding program, driving usage, adoption, and overall ROI.
Deliver engaging and efficient product training, feature demos, and workshops tailored to each customer’s needs.
Understand each customer’s unique goals and align onboarding activities to ensure success.
Act as the primary point of contact for all platform-related inquiries during onboarding.
Identify and surface growth opportunities during onboarding and trial phases.

Internal Collaboration and Feedback

Monitor customer usage and workflows via Mixpanel and Looker; share insights to drive adoption and determine when the client is ready to graduate from the onboarding phase.
Track and communicate product issues, customer questions, and trends.
Provide clear, actionable feedback to Product and Product Marketing teams.
Leverage AI tools for improved workflows and efficiencies
Collaborate with fellow Onboarding Managers to ensure consistency and excellence in the onboarding experience.

About You / Desired Qualifications

2–4 years of experience in customer-facing SaaS, customer success, or client onboarding roles.
Strong technical aptitude and the ability to quickly learn complex software.
Experience using AI tools as a work function
A confident self-starter with excellent organizational skills and attention to detail.
Exceptional communication and presentation skills - you know how to build trust with customers.
Comfortable working cross-functionally and adapting to a fast-paced, evolving environment.
Growth-minded, proactive, and motivated to learn new skills.
Experience leading both virtual and in-person meetings and training is required.
Ability to travel for on-site client training as needed.

Don’t meet every qualification? Research shows that equity-deserving groups are 20% less likely to apply to jobs if they don’t check every box. If this role excites you and you think you have what it takes, we encourage you to still apply. You may be the best candidate for this role.

Work With Us

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We’re building a team of smart, curious, and driven people who care about doing great work. It’s the people at Dash that propel us forward.

We believe that great ideas come from different places. We’re proud of the team we’ve built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you’ll fit right in here.

Dash Social’s hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top-up plan
Work-from-home benefit
Flexible working hours and location
Departmental and team-wide bonding activities

Apply About employer

More about this job

Responsibilities

Guide new customers through structured onboarding, training, and product adoption, aligning the experience with their goals and demonstrating value during their first 30–90 days. Monitor usage, identify growth opportunities, communicate customer and product feedback to internal teams, and collaborate to deliver a consistent onboarding experience.

Requirements

Requires 2–4 years of experience in customer-facing SaaS, customer success, or client onboarding, along with strong technical aptitude and experience using AI tools at work. Candidates should have excellent organization, communication, and presentation skills, experience leading virtual and in-person training, and be able to travel for on-site client training as needed.

Skills

Customer Onboarding
Customer Success
SaaS
Product Training
Product Demonstrations
Workshop Facilitation
Product Adoption
Customer Retention
Cross-Functional Collaboration
Customer Usage Analysis
Mixpanel
Looker
AI Tools
Communication And Presentation
In-Person And Virtual Training

Benefits

Health And Dental Benefits
Vacation
Personal Days
Sick Time
RRSP/401(k) Matching
Annual Mental Health Benefit
Quarterly Wellness Benefit
Donation Matching Program
Parental Leave Top-Up Plan
Work-From-Home Benefit
Flexible Working Hours And Location
Team-Building Activities

Visa sponsorship

Not detected in the job text

Keywords

Dash Social
Customer Onboarding
Customer Success
SaaS
Social Media Management
Brand Intelligence
Artificial Intelligence
Product Adoption
Customer Training
Product Demonstrations
Workshops
Customer ROI
Customer Goals
Expansion Opportunities
Mixpanel
Looker
Product Feedback
Product Marketing
Cross-Functional Collaboration
Customer Usage Analytics
Virtual Training
In-Person Training
Client Travel

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