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NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
…customer care, service, supply chain, finance, human resources, marketing, and many other functions to create transportation solutions that are safe, accessible, and sustainable. Every role…
Added just now
EC
Future Leaders Program – Management Trainee
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Winnipeg, MB
- $52,500 CAD / year
- Full-time
Your Career Destination: Profit Centre Manager
Added 1 min ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $42,609.32 to $61,251 CAD / year
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 1 min ago
SG
Sr Product Manager Digital Solutions
Sonova Group
Kitchener, ON
- Full-time
…meaningful business impact? We’re looking for a Senior Product Manager, Digital Solutions to help shape the future of Unitron’s digital…
Added 1 min ago
BA
Client Engagement Associate
Burkett Asset Management Limited
Victoria, BC
- Full-time
The firm is registered under NI 31-103 in the category of Portfolio Manager with the British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and Ontario Securities Commissions. Our robust…
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FD
Customer Service Manager
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Cambridge, ON
- Full-time
…the heart of what we do. We're looking for a Customer Service Manager who is passionate about building strong customer relationships, developing people and finding better ways to…
Added 1 min ago
OM
Planner, Connections Planning
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- Full-time
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Added 1 min ago
OM
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- Full-time
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Added 1 min ago
M
Digital Marketing Specialist (SEO & Content)
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- Full-time
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OM
Planner, Connections Planning
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Added 1 min ago
Assistant Manager In Training
Hollywood Bowl Group
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We’re looking for a Duty Manager support the centre management team in the day-to-day running of the centre, manage the daily performance and standards set by the team, ensuring adherence…
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KM
Cyber Security Analyst (GTA)
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Added 1 min ago
KM
Service Operations Administrator (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
 As assigned/requested by National Field Technical Support Manager/ Senior Director, Service Operations
Added 1 min ago
M
Assistant(e) gérant(e) / Assistant Manager
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Quebec, QC · St-Hubert, Quebec
- Full-time
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Added 16 mins ago
GG
Customer Service Manager
GVF Group of Companies
Cambridge, ON
- Full-time
…the heart of what we do. We're looking for a Customer Service Manager who is passionate about building strong customer relationships, developing people and finding better ways to…
Added 16 mins ago
Marketing Category Manager, Indirect Procurement
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Added 31 mins ago
DT
Key Account Manager
Diablo Tools
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…experience. We offer a tremendous career track in sales and marketing focused on development and growth for our…
Added 31 mins ago
DS
Senior Technical Account Manager
Dash Social
Halifax, NS
- Full-time
As a Senior Technical Account Manager (Sr. TAM) on the Solutions team, you will work directly with a select few of Dash Social’s largest enterprise brand partners, while still supporting…
Added 31 mins ago
JR
Operations Excellence Manager / Responsable de l’excellence opérationnelle - Apparel
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- $50,000 to $62,000 CAD / year
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We are looking for a passionate, dynamic and results-driven Operational Excellence Manager to join our client’s Headquarters Store Operations team. This role is integral to elevating store…
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CI
Director of Development
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Senior Relationship Manager, Global Banking and Markets Marketing
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MI
Process Quality Lead
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Manager, Turnarounds
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…value chain allow us to offer a full state of midstream and marketing services to our customers in the energy…
Added 31 mins ago
CC
Territory Manager – General Surgery & Orthopaedics
CONMED Corporation
Canada
- Full-time
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Added 31 mins ago
MC
Assistant(e) gérant(e) / Assistant Manager
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QC · Montérégie, QC
- Full-time
Assumer le rôle de gestionnaire responsable (Manager on Duty) en l’absence du directeur du magasin et prendre en charge l’ensemble de ses responsabilités quotidiennes.

Dash Social

Senior Technical Account Manager

Halifax, NS, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Experience: 3-5 years of experience in a dedicated CS role.
Posting language: English
Posted: Nov 12, 2026

Original job description

The Opportunity

As a Senior Technical Account Manager (Sr. TAM) on the Solutions team, you will work directly with a select few of Dash Social’s largest enterprise brand partners, while still supporting all other Dash brand partners through general training. As a TAM you will act as a main point of contact with enterprise accounts, assisting over emails, calls, and in-person meetings, to ensure a sustained brand health and intent to renew.

You will be an expert and well versed in the entire Dash ecosystem that can support any brand needs through training to ensure adoption. Working across teams (Account Owners, Product Managers, technical support etc) you will ensure needs are met by these brand partners while also looking for opportunities to expand their presence within Dash Social.

Responsibilities

Provide all training for assigned accounts post-onboarding for our largest customers.
Provide best practices and related examples for users.
Answer all platform-related questions during calls or via email.
Consistently monitor platform usage and adoption, flagging with the Account Owner if noticing low usage or concerning activity.
Create engagement activities and initiatives to drive adoption in collaboration with Account Owners.
Monitor and stay informed on ongoing bugs and platform issues in conjunction with Customer Experience.
Run workshops and other adoption-driving meetings as required.
Participate in Solutions Round Robin when not booked for dedicated calls.
Seek out expansion opportunities.
Ability to travel periodically for in-person workshops required.

Desired Skills and Experience

3-5 years of experience in a dedicated CS role.
Proven understanding of technology and coaching ability.
Excellent written and verbal communication skills, with the ability to explain challenging situations concisely and in a user-friendly manner.
Excellent organization and time management skills. You excel in a fast-paced environment.
Strong analytical skills and ability to think critically.
Ability to work independently and as part of a team.
SaaS or start-up experience is an asset.
Experience in digital, social media marketing, and related technologies is an asset.
A post-secondary degree or diploma is an asset.
Fluency in additional languages is considered an asset.

About You

You pick up new technologies quicker than most and love to understand how things work. You have the confidence to figure out the unknown.
You have a customer-first mentality and know what questions to ask to get to the crux of an issue.
You think outside of the box. Finding creative solutions to solve problems for your customers is what drives you.
You care about what you do and about those around you. You love working as part of a team.

Don't meet every qualification? Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to apply. You may be the best candidate for this role.

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

Vacation, personal days and sick time
RRSP/401k matching
Annual mental health benefit
Quarterly wellness benefit
Donation matching program
Parental leave top up plan
Work from home benefit
Flexible working hours and location
Departmental and team-wide bonding activities

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the primary technical contact for assigned enterprise accounts, providing training, platform guidance, workshops, and ongoing support to improve adoption and account health. Monitor usage and platform issues, collaborate with account owners and internal teams, support renewal intent, and identify opportunities to expand customer use of Dash Social.

Requirements

Candidates should have 3–5 years of dedicated customer success experience, a strong understanding of technology, and the ability to coach users and communicate complex issues clearly. Strong organization, time management, analytical thinking, independence, and teamwork are expected; SaaS, startup, digital or social media marketing experience, and a post-secondary credential are assets.

Skills

Customer Success
Technical Account Management
Customer Training
SaaS Platform Expertise
Customer Adoption
Account Health Monitoring
Customer Retention
Expansion Opportunity Identification
Written Communication
Verbal Communication
Organization
Time Management
Analytical Thinking
Problem-Solving
Cross-Functional Collaboration
Social Media Marketing

Benefits

Health And Dental Benefits
Vacation
Personal Days
Sick Time
RRSP/401(k) Matching
Annual Mental Health Benefit
Quarterly Wellness Benefit
Donation Matching Program
Parental Leave Top-Up Plan
Work-From-Home Benefit
Flexible Working Hours And Location
Team-Building Activities

Visa sponsorship

Not detected in the job text

Keywords

Dash Social
SaaS
Customer Success
Technical Account Management
Enterprise Accounts
Customer Training
Platform Adoption
Account Health
Customer Retention
Renewals
Platform Usage
Best Practices
Workshops
Customer Experience
Platform Issues
Bug Monitoring
Expansion Opportunities
Account Owners
Product Managers
Technical Support
Digital Marketing
Social Media Marketing
Coaching
Cross-Functional Collaboration

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Work requirements

Jobs in Canada