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Added 7 mins ago
Associate Lawyer – Family Law
BC Legal Management Association
Kelowna, BC · Greater Kelowna Metropolitan Area
Other
…are encouraged to develop their practice, build meaningful client relationships, and contribute to the communities we serve. Whether you're early in your career or looking for your next…
Added 7 mins ago
IT Cyber Security Solution Architect
Raise
Vancouver, BC
Full-time
Raise is currently hiring an IT Cyber Security Solution Architect on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with…
Added 7 mins ago
Sales Associate Full Time - Bramalea City Centre
WOW! mobile boutique
Brampton, ON
Full-time
…de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers,…
Added 7 mins ago
Quality Control Associate I
OmniaBio
Hamilton, ON
$55,000 to $65,000 CAD / year
Full-time
As the Associate I, Quality Control at OmniaBio, you are a motivated individual with a keen interest in the field of quality control (QC) for Good Manufacturing Practices (GMP)…
Added 7 mins ago
OmniaBio: Quality Control Associate I
CCRM and OmniaBio
Hamilton, ON
As the Associate I, Quality Control at OmniaBio, you are a motivated individual with a keen interest in the field of quality control (QC) for Good Manufacturing Practices (GMP)…
Added 37 mins ago
Recreation Therapy Associate - Long Term Care
Nova Scotia Health Authority
NS · New Waterford, NS
Full-time
Reporting to the Resident Care Manager, and under the supervision of a therapist, the Recreation Therapy Associate is a member of the health care team, providing support to clients and…
Added 37 mins ago
Operations Associate
Insight Global
Toronto, ON
$20 to $22 CAD / hour
Contract
Insight Global is hiring an Operations Associate to support one of Canada’s largest banking institutions. This role is part of the Retail and Transfers team and plays a critical part in…
Added 37 mins ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Project Management Services (PMS), or the Manager, Interior Modification Services, the Project Manager 1 (PM1), with guidance and direction from their…
Added 37 mins ago
Personal Banking Associate
TD
Toronto, ON
Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 52 mins ago
Operations Associate
Insight Global
Toronto, ON
$20 to $22 CAD / hour
Contract
…remote, with the expectation that resources are local to the client’s district/commutable area in case occasional in-office training or coverage is…
Added 52 mins ago
Tax Associate - Transfer Pricing
RSM Canada
Toronto, ON
Full-time
Working on client engagements from start to finish, which includes planning, executing, and completing tax and transfer pricing projects
Added 53 mins ago
Part Time Sales Associate - BOSS Outlet, Mirabel
HUGO BOSS Canada, Inc.
Montreal, QC
Part-time · Other
Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 1 hour ago
HR and Administrative Assistant
The University of British Columbia
Vancouver, BC
$4,594 to $4,827 CAD / month
Full-time
Assists and coordinates appointments and reappointments of Honorary and Adjunct faculty, and Associate Members.
Added 1 hour ago
Securities/Corporate Lawyer 2-5 Years
Life After Law
Vancouver, BC
Full-time
Our client, a leading Vancouver law firm with a sophisticated regional, national and international practice, is seeking a talented Corporate Finance & Securities Associate to join its…
Added 1 hour ago
Associate Veterinarian - Briarwood Animal Hospital
VetStrategy
Stoney Creek, NB
Full-time
Added 1 hour ago
Registered Veterinary Technician, RVT
Eastern Veterinary Technicians Association (EVTA)
Galway-Cavendish and Harvey, ON · Trent Lakes, ON
Internship
…Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named…
Added 1 hour ago
Sales Representative
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AB · Edmonton, AB
Full-time
The Sales Associate plays a key role in driving business growth by prospecting, securing new clients, and maintaining strong relationships within Western Canada. Reporting to the Sales and…
Added 1 hour ago
Personal Banking Associate
TD
Toronto, ON
Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
APPLICATION & TECH SUPP SPEC 1
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Considerable experience maintaining desktop and mobile computing hardware, client/server operating systems, plus four (4) or more of the following:
Added 2 hours ago
Associée en Assurance et Gestion du Patrimoine | Insurance and Wealth Associate, Prospr by Sun Life
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Capacité à utiliser les outils numériques pour créer des interactions client attrayantes
Added 2 hours ago
CANEX - Sales Associate - CFMWS19567-EN
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Quebec, QC
$19.45 to $21.79 CAD / hour
Part-time
As a Sales Associate, you provide retail services to a unique client base - members of the Canadian Armed Forces (CAF), and in assisting them, you are helping your community. You may…
Added 2 hours ago
Sales Associate III
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Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 2 hours ago
Sales Associate - Wellington Motors Ltd.
AutoCanada Inc.
Guelph, ON
$60,000 to $100,000 CAD / year
Full-time
Added 2 hours ago
Associate, TDIP
TD
Toronto, ON
Full-time
As an Associate, Capital Solutions, you'll work alongside a team of technology experts to assess new lending opportunities, underwrite credit facilities, and manage reporting and…
Added 2 hours ago
Sales Representative
Jetstream of Houston
Edmonton, AB
Full-time
The Sales Associate plays a key role in driving business growth by prospecting, securing new clients, and maintaining strong relationships within Western Canada. Reporting to the Sales and…

DATA Communications Management Corp

Associate, Client Service

Richmond Hill, ON, Canada

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Experience: Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Position: Associate, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As an Associate, Client Service, you’ll play a key part in ensuring our clients receive outstanding support and seamless service, from onboarding new clients to managing ongoing requests and changes.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period.

Key Responsibilities

Serve as the primary point of contact for client inquiries via HubSpot-based helpdesk and resolve issues independently or by coordinating with internal teams as required
Assist with onboarding new clients, implementing new projects, and executing change requests with accuracy, while frequently monitoring internal processes for continuous improvement
Contribute to documentation, planning and testing for new product rollouts
Build a deep understanding of Octacom’s services to effectively provide informed responses, solutions, and support to clients
Participate in client meetings as needed and attend educational events to stay updated on industry best practices
Support Monthly and Quarterly Business Reviews by collecting and analyzing client data and preparing presentation materials

Skills & Experiences

Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Experience in a B2B IT or document/data management environment is an asset
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Able to work effectively independently and collaborate with cross-functional teams
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$45,000 – $50,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

Apply About employer

More about this job

Responsibilities

The Associate will serve as the primary point of contact for client inquiries and manage the onboarding process for new clients. They will also contribute to product rollouts and support business reviews by analyzing client data.

Requirements

Candidates must hold a bachelor's degree in Business, IT, or Communications with 1-3 years of relevant experience. Strong communication skills and proficiency in Microsoft Office are required, with B2B IT experience considered an asset.

Skills

Client support
IT support
HubSpot
Document management
Data management
Workflow automation
Accounts payable
Accounts receivable
Project implementation
Data analysis
Communication skills
Problem-solving
Microsoft Office Suite
Collaboration
Documentation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Enterprise Software
Document Management
Data Capture
Workflow Automation
Accounts Payable
Accounts Receivable
HubSpot
Helpdesk
Onboarding
Project Implementation
Business Reviews
Data Analysis
B2B
IT Support
Microsoft Office Suite
Digitization
Financial Process Automation

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