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Added 11 mins ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
LC
Front Store Supervisor, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
…skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive customer loyalty. A Cashier is a total loss champion, protecting company…
Added 11 mins ago
TC
Associate
TJX Canada – Winners, Marshalls, HomeSense
Salmon Arm, BC
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 11 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
LC
Front Store Supervisor, Hourly Full Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
GN
Part-time Guest Experience Associate
Groupe Nordik
Whitby, ON
- Part-time
Reporting to the Manager, Guest Experience, the Guest Experience Associate welcomes, assists and advises guests on the thermal cycle, its benefits, and all available services and…
Added 1 hour ago
ME
Retail Store Associate (Flex)
Mountain Equipment Company
Ottawa, ON
- $19.18 to $19.89 CAD / hour
Spread the word about MEC events and services.
Added 1 hour ago
TH
Sales Associate Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 1 hour ago
TH
Front End Associate Part-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
DC
Associate, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $45,000 to $50,000 CAD / year
- Full-time
Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow…
Added 1 hour ago
N
Retail Associate, SEAS - Nike Tsawwassen Mills
Nike
Tsawwassen, BC · NFS CA TSAWWASSEN MILLS
- Part-time
As a Nike Retail Associate, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for…
Added 2 hours ago
L&
Sales and Rental Associate / Account Services Representative
Long & McQuade Musical Instruments
London, ON
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 2 hours ago
L&
Sales and Rental Associate / Account Services Representative
Long & McQuade Musical Instruments
Ottawa, ON
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 2 hours ago
MT
Professional Services Consultant
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…infrastructure engineering, technical project delivery or professional services, ideally within an MSP, systems integrator or multi-customer…
Added 2 hours ago
TH
ASSOCIÉ(E) AUX VENTES - quicaillerie (Temps partiel) disponible en tout temps
The Home Depot Canada
Montreal, QC
- Part-time
Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
Added 3 hours ago
L&
Sales and Rental Associate
Long & McQuade Musical Instruments
Sarnia, ON
- Full-time
Define the individual needs of every customer and match those needs with the right combination of our products and services
Added 3 hours ago
TC
part-time associate
TJX Canada – Winners, Marshalls, HomeSense
Vancouver, BC
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 3 hours ago
TC
Retail Store Associate Part-Time Winners- Outlet Collection
TJX Canada – Winners, Marshalls, HomeSense
Winnipeg, MB
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Maple, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
LC
Pharmacy Intern, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Hamilton, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Perth, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Surrey, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
WC
(CAN) Front End Team Lead
Walmart Canada
Portage la Prairie, MB
- Full-time
Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase…

DATA Communications Management Corp

Associate, Client Service

Richmond Hill, ON, Canada

$45,000 to $50,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Experience: Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Associate, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As an Associate, Client Service, you’ll play a key part in ensuring our clients receive outstanding support and seamless service, from onboarding new clients to managing ongoing requests and changes.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period.

Key Responsibilities

Serve as the primary point of contact for client inquiries via HubSpot-based helpdesk and resolve issues independently or by coordinating with internal teams as required
Assist with onboarding new clients, implementing new projects, and executing change requests with accuracy, while frequently monitoring internal processes for continuous improvement
Contribute to documentation, planning and testing for new product rollouts
Build a deep understanding of Octacom’s services to effectively provide informed responses, solutions, and support to clients
Participate in client meetings as needed and attend educational events to stay updated on industry best practices
Support Monthly and Quarterly Business Reviews by collecting and analyzing client data and preparing presentation materials

Skills & Experiences

Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Experience in a B2B IT or document/data management environment is an asset
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Able to work effectively independently and collaborate with cross-functional teams
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$45,000 – $50,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Associate will serve as the primary point of contact for client inquiries and manage the onboarding of new clients. They will also contribute to project planning, product rollouts, and the preparation of business review materials.

Requirements

Candidates must hold a bachelor's degree in Business, IT, or Communications with 1-3 years of relevant experience. Proficiency in Microsoft Office and strong communication skills are required, with B2B IT experience considered an asset.

Skills

Client support
IT support
HubSpot
Document management
Data management
Workflow automation
Accounts payable
Accounts receivable
Project implementation
Communication skills
Problem-solving
Microsoft Office Suite
Data analysis
Technical documentation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Document Management
Data Capture
Workflow Automation
Accounts Payable
Accounts Receivable
HubSpot
Helpdesk
B2B
IT Support
Business Reviews
Project Implementation
Microsoft Office Suite
Digitization
Financial Process Automation

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