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Added 24 mins ago
UR
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…access our services. To learn more, check out our innovations page. You can visit our Indeed page and click on the “Follow” button to be notified of new job openings:…
Added 8 hours ago
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Added 9 hours ago
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Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…
Added 9 hours ago
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Registered Practical Nurse - Med/Surg
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Please note that while this job is posted on Stevenson Memorial Hospital's career page, it may also appear on third-party job boards. These external platforms may use automated tools,…

DATA Communications Management Corp

Associate, Client Service

Richmond Hill, ON, Canada

$45,000 to $50,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $50,000 CAD / year
Job type: Full-time
Experience: Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Associate, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As an Associate, Client Service, you’ll play a key part in ensuring our clients receive outstanding support and seamless service, from onboarding new clients to managing ongoing requests and changes.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period.

Key Responsibilities

Serve as the primary point of contact for client inquiries via HubSpot-based helpdesk and resolve issues independently or by coordinating with internal teams as required
Assist with onboarding new clients, implementing new projects, and executing change requests with accuracy, while frequently monitoring internal processes for continuous improvement
Contribute to documentation, planning and testing for new product rollouts
Build a deep understanding of Octacom’s services to effectively provide informed responses, solutions, and support to clients
Participate in client meetings as needed and attend educational events to stay updated on industry best practices
Support Monthly and Quarterly Business Reviews by collecting and analyzing client data and preparing presentation materials

Skills & Experiences

Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Experience in a B2B IT or document/data management environment is an asset
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Able to work effectively independently and collaborate with cross-functional teams
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$45,000 – $50,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Associate will serve as the primary point of contact for client inquiries and manage the onboarding of new clients. They will also contribute to project planning, product rollouts, and the preparation of business review materials.

Requirements

Candidates must hold a bachelor's degree in Business, IT, or Communications with 1-3 years of relevant experience. Proficiency in Microsoft Office and strong communication skills are required, with B2B IT experience considered an asset.

Skills

Client support
IT support
HubSpot
Document management
Data management
Workflow automation
Accounts payable
Accounts receivable
Project implementation
Communication skills
Problem-solving
Microsoft Office Suite
Data analysis
Technical documentation

Benefits

Healthcare coverage
Dental coverage
Vision coverage
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Document Management
Data Capture
Workflow Automation
Accounts Payable
Accounts Receivable
HubSpot
Helpdesk
B2B
IT Support
Business Reviews
Project Implementation
Microsoft Office Suite
Digitization
Financial Process Automation

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