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DATA Communications Management Corp

IT Infrastructure Administrator (Bilingual)

Montreal, QC, Canada

Job type: Full-time
Experience: Bachelor’s degree in Computer Science, IT, or related field, with 5+ years of experience as an IT Administrator
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position: IT Infrastructure Administrator (Bilingual)
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Montreal, QC (Hybrid)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The Role

As an IT Infrastructure Administrator (Bilingual), you’ll develop, test, and support core infrastructure systems, ensuring stability, performance, and rapid resolution of production issues.

This is a hybrid role, working a minimum of 2-3 days per week in our Montreal office.

Key Responsibilities

Manage multiple infrastructure projects simultaneously, ensuring on-time and high-quality delivery
Lead infrastructure initiatives from setup and configuration through deployment and ongoing support
Create and maintain clear technical documentation on projects and share knowledge across internal teams
Manage infrastructure-related incidents, service requests, changes, problems, and assets
Maintain and troubleshoot server and network infrastructure to ensure performance, reliability, and security
Oversee backup and data restoration processes to ensure system availability
Maintain and continuously update infrastructure documentation and procedures
Coordinate with vendors for infrastructure setup, troubleshooting, and escalations
Resolve escalated Tier 2 issues from the Tier 1 support team
On-call rotation for Tier 2 support every 4-5 weeks is mandatory

Skills & Experiences

Bachelor’s degree in Computer Science, IT, or related field, with 5+ years of experience as an IT Administrator
Strong expertise in Windows Server & Desktop OS, Active Directory, MS Exchange, Cisco & Fortinet IOS, LAN/WAN/VLANs, Wi-Fi, MS Azure, TCP/IP, DNS, DHCP, Certificates, VPN, Voice/telephony, and O365/M365
Working knowledge of IT Security, alert/event monitoring, and MacOS, with familiarity in AWS Cloud and Linux an asset
Proven ability to troubleshoot and diagnose technical issues accurately and efficiently
Works independently with excellent time management skills, balancing multiple priorities and projects
Collaborative team player with strong written and verbal communication, capable of working effectively with internal teams, partners, vendors and consultants
Demonstrated excellence in managing project and handling support tickets
Skilled in creating and maintaining clear technical documentation, with the ability to translate business needs into practical technical solutions
Experienced in mentoring and guiding other team members for knowledge transfer
Flexibility and willingness to work on-call rotation for 1 week every 4-5 weeks
Must be fully bilingual in English and French

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family
Company-matched pension program
Tuition reimbursement to invest in your growth and career development
Collaborative and supportive work environment where your ideas are valued and your impact is visible

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The IT Infrastructure Administrator will develop, test, and support core infrastructure systems while ensuring stability and performance. They are responsible for managing infrastructure projects, troubleshooting server and network issues, and providing Tier 2 support.

Requirements

Candidates must have a bachelor's degree in Computer Science or a related field and at least 5 years of experience in IT administration. Proficiency in Windows Server, networking, cloud platforms, and full bilingualism in English and French are required.

Skills

Windows Server
Active Directory
MS Exchange
Cisco
Fortinet
LAN/WAN/VLANs
MS Azure
TCP/IP
DNS
DHCP
VPN
O365/M365
IT Security
MacOS
Project management
Technical documentation

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
Company-matched pension program
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Infrastructure
Windows Server
Active Directory
MS Exchange
Cisco
Fortinet
LAN/WAN
VLANs
MS Azure
TCP/IP
DNS
DHCP
VPN
O365
M365
IT Security
MacOS
AWS Cloud
Linux
Project Management
Technical Documentation
Tier 2 Support
Bilingual
Infrastructure Administration
Network Troubleshooting
Data Restoration
System Availability
Voice/Telephony
Certificates
Cloud Computing

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