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Added 29 days ago
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DATA Communications Management Corp

Program Manager

Calgary, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 9, 2026

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Original job description

Position: Program Manager
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Calgary, AB (Hybrid)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

The Role
As a Program Manager, you’ll lead data-driven campaigns from concept to completion, keeping projects on track and delivering results across a diverse range of industries. You’ll be the key link between clients, agencies, and internal teams, ensuring every project runs smoothly from start to finish.

This is a hybrid role, working a minimum of 4 days per week in our Calgary office. There is an option to work remotely 1 day per week once training is completed.

Key Responsibilities

Serve as the primary point of contact for clients, coordinating projects and tasks between internal departments (Client Services, Operations, etc.)
Lead internal and external activities related to the management of projects including marketing campaigns, direct mail, kitting/fulfillment and distribution, print production, estimating, inventory, and all client deliverables
Partner with Sales by providing key support for administrative tasks, project planning, and orders
Create project plans, work back schedules, manage all aspects of production, drive accountabilities, and follow up with job analyses after completion as needed
Interpret and create instructions for various internal teams, perform quality control on all letter copy and print proofs, review audits, and coordinate data transfers
Conduct postmortems and lessons learned after project completions and incorporate continuous improvement strategies to future projects

Skills & Experiences

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field with experience in marketing production or account management within print industry
Exceptional customer service skills with a strong commitment to meeting client needs, including flexibility to work overtime with little to no notice when required
Strong understanding of offset, digital, and large-format printing
A champion of "process" with strong analytical, data reporting, problem-solving, and organizational skills, with a keen eye for detail and a drive to continuously improve processes and raise standards
Clear, confident communicator and skilled collaborator, with the ability to build strong relationships across all levels, internally and externally
Strong sense of urgency with the ability to prioritize, manage competing deadlines, work effectively under pressure, and drive results
Demonstrated sound judgment, initiative, and decisiveness, with the ability to navigate complex challenges and turn ideas into practical solutions
Proficient with Microsoft Office and project management software; experience with Microsoft Dynamics 365 is an asset

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family
Company-matched pension program
Tuition reimbursement to invest in your growth and career development
Collaborative and supportive work environment where your ideas are valued and your impact is visible

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

DATA Communications Management Corp. (DCM) is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Program Manager will lead data-driven marketing campaigns from concept to completion while serving as the primary point of contact for clients. They are responsible for coordinating internal and external project activities, including print production, distribution, and quality control.

Requirements

Candidates must hold a bachelor's degree in Marketing, Business Administration, or a related field with experience in marketing production or account management. A strong understanding of print industry processes and proficiency in project management software are required.

Skills

Project management
Marketing communications
Print production
Account management
Customer service
Data reporting
Process improvement
Problem-solving
Organizational skills
Microsoft Office
Microsoft Dynamics 365
Campaign management
Digital asset management
Direct mail
Kitting and fulfillment

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
Company-matched pension program
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Marketing
Print Solutions
Digital Solutions
Campaign Management
Direct Mail
Kitting
Fulfillment
Print Production
Estimating
Inventory Management
Data Transfers
Quality Control
Microsoft Office
Microsoft Dynamics 365
Project Planning
Account Management
Offset Printing
Digital Printing
Large-format Printing
Continuous Improvement
Client Services
Operations
Workflow Management
Omnichannel Marketing

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