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Added 21 mins ago
Senior Project Manager, Roads & Highways
GFT.
Vancouver, BC
Full-time
GFT is seeking a Senior Project Manager, Roads & Highways to join our Transportation team in Vancouver, BC. This role follows a hybrid work model, requiring regular attendance at our…
Added 1 hour ago
QA Supervisor
Snackruptors Inc
Cambridge, ON
Other
…Quality Control personnel while supporting the Quality Assurance Manager in maintaining food safety systems, investigating quality concerns, coordinating audits, and driving continuous…
Added 2 hours ago
Digital Production Manager (18 month contract)
Loblaw Digital
Toronto, ON
Full-time
Digital Production Manager – Shoppers Drug Mart & Digital Health (18 month contract)
Added 3 hours ago
Junior QA Specialist
DDS WIRELESS INTL INC.
Vancouver, BC
Part-time
Reporting to the QA Manager, the Junior QA Specialist will work directly with software developers and other departments while receiving guidance in software life-cycle testing activities…
Added 4 hours ago
Junior Digital Marketing Specialist
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
Part-time
Basic familiarity with GA4, Google Tag Manager, or Microsoft Clarity.
Added 4 hours ago
Senior Project Manager, Transportation Infrastructure – Project Delivery
Parsons Corporation
Burnaby, BC
Full-time
Parsons is looking for an amazingly talented Senior Project Manager, Transportation Infrastructure – Project Delivery to join our team!
Added 4 hours ago
Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
…Integrate with secrets management solutions (Vault, AWS Secrets Manager) • Configure LDAP/AD/SSO authentication for observability platforms • Automate compliance reporting and audit logging…
Added 5 hours ago
Warehouse Manager
MacDonald Search Group
Winnipeg, MB
Full-time
We're partnering with a leading food manufacturing company find to a Warehouse Manager to oversee all warehouse and distribution operations at their Brandon, MB facility. This role plays a…
Added 5 hours ago
Inventory Control / Quality Assurance Specialist
Rexel Canada
Delta, BC
$60,000 to $75,000 CAD / year
Full-time
…/ QA Specialist reporting to the Regional DC Administration Manager will be responsible for inventory integrity and quality assurance activities throughout the warehouse…
Added 6 hours ago
Member of Technical Staff 2- EIE
Nutanix
Vancouver, BC
$103,000 to $155,000 CAD / year
Full-time
…Additional team-specific guidance and norms will be provided by your…
Added 6 hours ago
Senior Project Manager, Transportation Infrastructure – Project Delivery
Parsons Corporation
Burnaby, BC
Full-time
Parsons is looking for an amazingly talented Senior Project Manager, Transportation Infrastructure – Project Delivery to join our team!
Added 6 hours ago
Marketing Operations Manager
Traction Complete
Vancouver, BC
$90,000 to $110,000 CAD / year
Full-time
Added 7 hours ago
Marketing Coordinator – Marketing & Brand
Alberta Blue Cross
AB · Hybrid
Full-time
Analyze campaign performance and provide actionable insights for improvement to Marketing Manager.
Added 7 hours ago
Project Coordinator
JAM CRM
Toronto, ON
Full-time
Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment
Added 7 hours ago
Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Apptoza Inc.
Toronto, ON
Contract
…Integrate with secrets management solutions (Vault, AWS Secrets Manager) • Configure LDAP/AD/SSO authentication for observability platforms • Automate compliance reporting and audit logging…
Added 7 hours ago
Analyste sénior.e, assurance qualité (Contrat de 18 mois) // Senior Quality Assurance Analyst (18- month Contract)
SSENSE
Montreal, QC
Full-time
Added 8 hours ago
Analyst – CA FIU Quality Assurance (QA) (5505)
TD
Toronto, ON · Ottawa, ON · Markham, ON
Full-time
Generally, reports to a Manager, FCRM Quality Assurance
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RQ00789 - Systems Testing/QA Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
Contract
Added 8 hours ago
Product Designer
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Waterloo, ON
Full-time
Experience working as a designer who thinks like a product manager, comfortable with priorities and trade-offs
Added 8 hours ago
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
Contract
Our client is seeking hands-on IBM Security Access Manager (ISAM) Developers to support its Digital Core Program. Deep experience customizing ISAM is mandatory, with specific expertise in…
Added 8 hours ago
Quality Assurance Manager
Mary Macleod's Shortbread
Toronto, ON
Full-time
PURPOSE: The Quality Assurance Manager is responsible for implementing, maintaining, and continuously improving the company's Food Safety and Quality Assurance System to ensure products…
Added 8 hours ago
Senior Observability Engineer
Apptoza Inc.
Toronto, ON
Contract
Integrate with secrets management solutions (Vault, AWS Secrets Manager)
Added 8 hours ago
QA Analyst - POS Peripheral / Analyste en assurance qualité – Périphériques (POS)
LOC Software
Laval, QC
Full-time
…peripheral integration. Remote work may be approved by the manager only in special…
Added 8 hours ago
Cook Supervisor, Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Performs pre-preparation and preparation tasks (measuring, restocking supplies, and set up of unit) assigned by Manager and prepares product.
Added 9 hours ago
QE Program Manager
Apptoza Inc.
Toronto, ON
Contract
We are looking for an experienced QE Program Manager to manage and coordinate quality engineering and testing programs. The candidate will be responsible for leading testing teams, ensuring…

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams without direct authority are essential.

Skills

Account management
Project management
Strategic planning
Change management
Business reviews
Contract renewals
Implementation management
Cross-functional leadership
Problem-solving
Communication
Time management
Microsoft Office Suite
Data management
Workflow automation

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Data management
Workflow automation
Accounts Payable
Accounts Receivable
SLA
SOW
Business Rules
Project Plans
QA
B2B
Client services
Account management
Project management
Implementation
Change management
Strategic relationships
Digitization
Data capture

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