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Added 23 mins ago
SA
Director of Restaurant Operations
SSP America
Richmond, BC
- Full-time
Proven success improving operational performance through financial analysis, labor optimization, inventory controls, operational discipline, and strategic business planning.
Added 23 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…operational improvement initiatives. Evaluate opportunities based on business impact, risk, effort, dependencies, resource requirements and expected financial or service benefits, and help…
Added 23 mins ago
AE
Aerie - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Calgary, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 23 mins ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 23 mins ago
AE
Aerie - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
AB · Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 53 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 53 mins ago
AE
Offline - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 53 mins ago
AE
AE - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions. You're the Store…
Added 1 hour ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 1 hour ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
…knows how to lead through other leaders, strengthen operational performance, develop management teams, and drive results across a complex, high-volume…
Added 2 hours ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
…prête à travailler dur pour vous. Sous la responsabilité du manager régional, vous aurez pour mission de diriger, coacher et développer tous les membres de l’équipe afin d’assurer une…
Added 2 hours ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
Conduct market and industry research, detailed financial analysis and business valuations.
Added 2 hours ago
K
Manager - Governance, Risk & Compliance Services / Internal Audit and Internal Controls in Halifax
KPMG
Halifax, NS
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 5 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
…into. In this position, you will report to a Regional Sales Manager that will train you, coach you and assist you in closing new business. After your 13-week training period, you will be…
Added 8 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
Monitor project financial performance, including budgets, forecasts, labour, material costs, and overall project profitability.
Added 8 hours ago
Assistant Store Manager
JD Sports / Livestock / Size?
London, ON
Our Retail team is looking for an Assistant Store Manager at our CF Masonville Place location. Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities…
Added 8 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of…
Added 10 hours ago
CC
Retail Shift Leader
Canna Cabana
Fort Saskatchewan, AB
- Part-time
…2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture…
Added 10 hours ago
Back of House Manager
JD Sports / Livestock / Size?
Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 11 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 11 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 11 hours ago
C
Finance & Administration Manager [Fredericton Playhouse Inc. | Hawkes Centre for the Arts]
CareerBeacon
Fredericton, NB
- $61,901 to $80,473 CAD / year
- Full-time
Reporting to the Executive Director, the Finance & Administration Manager is responsible for the organization's accounting, payroll and benefits administration, financial reporting,…
Added 11 hours ago
FL
Manager, Business Valuations
Fuller Landau LLP
Toronto, ON
- Full-time
The Manager is responsible for management of each engagement including planning/methodology, communications with clients and counsel, financial research, review and analysis of documents,…
Added 12 hours ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
…responsibility while providing specialist advice and guidance to business partners, support groups, and Local and Regional Operations management on the interpretation, application and…
Added 13 hours ago
L
Planner, Strategic Sales Merchandise Planning
lululemon
Vancouver, BC
- Full-time
As a member of the product team, the Global Planning team is responsible for ensuring financial success of the company. They work closely with Merchandising to understand new product trends…

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager, Client Service will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget while maintaining high service standards and driving client satisfaction.

Requirements

Candidates must have a Bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to mobilize cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Workflow automation
Document management
Data capture
SLA management
SOW development
Cross-functional leadership
Problem-solving
Communication
Microsoft Office Suite
Risk management
Business reviews

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project management
Account management
Client services
Digitization
Financial process automation
B2B
IT services
Change management
Relationship management
QA implementations
Microsoft Office Suite
Strategic planning

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