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Added 22 mins ago
AS
Applications Engineer
AgileGrid Solutions
Canada
- Full-time
Familiarity with vendors and components used in commercial and industrial power distribution, motor controls, process control, and lighting projects.
Added 52 mins ago
PC
Transaction Services Manager - Financial Services (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
…peace of mind by analysing and validating all the financial, commercial, operational and strategic assumptions being…
Added 1 hour ago
CC
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
- Full-time
Carlson specializes in Commercial, Light Industrial and Multi-Unit Residential project execution.
Added 1 hour ago
EO
floor covering installer apprentice
End Of The Roll Flooring Centres
Nanaimo, BC
- Full-time
Added 1 hour ago
SD
Boom Truck Driver (Signing Bonus)
SRS Distribution Inc.
Cumberland, BC
- Full-time
Added 1 hour ago
SD
Delivery Driver
SRS Distribution Inc.
Medicine Hat, AB
- Full-time
Safely operate a commercial vehicle for the transportation and placement of building materials at customer job sites.
Added 1 hour ago
SD
Delivery Driver (1 or 3)
SRS Distribution Inc.
AB · Edmonton, AB
- Full-time
Drivers are responsible for the safe operation of a commercial vehicle in the transportation and placements of building materials on customer job sites. Drivers must also assist with onsite…
Added 1 hour ago
SD
Driver Class 1
SRS Distribution Inc.
Regina, SK
- Full-time
Safely operate a commercial vehicle for the transportation and placement of building materials at customer job sites.
Added 1 hour ago
SD
DZ Driver
SRS Distribution Inc.
Dorchester, ON
- Full-time
Drivers are responsible for the safe operation of a commercial vehicle in the transportation and placements of building materials on customer job sites. Drivers must also assist with onsite…
Added 1 hour ago
SD
Boom Operator
SRS Distribution Inc.
Burlington, ON
- Full-time
Added 1 hour ago
SD
DZ Driver
SRS Distribution Inc.
Cambridge, ON
- Full-time
Drivers are responsible for the safe operation of a commercial vehicle in the transportation and placements of building materials on customer job sites. Drivers must also assist with onsite…
Added 2 hours ago
MC
Construction Claims Consultant
MKA Canada Inc.
Toronto, ON
- Full-time
…construction estimating and schedule management extending to commercial, industrial, infrastructure, institutional and ideally, oil and gas…
Added 2 hours ago
A
Digital Product Designer [AQ-20654]
Aquent
Toronto, ON
- Contract
…scalable, intuitive, and innovative platforms that empower commercial clients globally. This is an unparalleled opportunity to directly influence how businesses interact with their money,…
Added 3 hours ago
FT
Inside Sales Representative, Edmonton (Roper Road)
Fountain Tire
Edmonton, AB
- Other
Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
Added 3 hours ago
GN
insulation installer
Great Northern Insulation
Gravenhurst, ON
- Full-time
Added 3 hours ago
GE
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Added 4 hours ago
IC
Room Attendant
Impact Cleaning Services Ltd
Toronto, ON
- Up to $23 CAD / hour
…purpose is simple but powerful: to create the world’s cleanest commercial…
Added 4 hours ago
SC
Technical Support & Training Specialist
Savaria Corporation
Surrey, BC
- $65,000 to $85,000 CAD / year
- Temporary
…building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. Our vision is to empower people with mobility…
Added 4 hours ago
SC
Service Technician
Savaria Corporation
Toronto, ON
- $50,000 to $70,000 CAD / year
…building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450…
Added 4 hours ago
SC
Outside Sales Representative
Savaria Corporation
Oakville, ON
- $50,000 to $90,000 CAD / year
…building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450…
Added 4 hours ago
BT
Service Designer, Core Networks
Beanfield Technologies Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
…require OSP/ISP network design to bring new residential and commercial buildings on net to Beanfield network by reviewing the existing OSP/ISP fibre and port capacity both at the customer…
Added 4 hours ago
BC
Controller
BELFOR CANADA INC.
London, ON
- $110,000 to $130,000 CAD / year
- Full-time
…franchisees and delivering exceptional service to residential and commercial clients. As Corporate Controller, you will play a key leadership role in shaping the organization's financial…
Added 4 hours ago
BC
Repair and Restoration Tech
BELFOR CANADA INC.
Gander, NL
- $23 to $27 CAD / hour
- Full-time
The Repair and Restoration Technician plays a key role in supporting restoration projects across residential, commercial, and industrial settings. With an intermediate to advanced…
Added 4 hours ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
● Manages and oversees all projects; residential, marine (if applicable), commercial, and industrial
Added 4 hours ago
B
Relationship Manager
BMO
Saint-Hyacinthe, QC · Granby, QC
- Full-time

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

Apply About employer

More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Implementation management
Business process automation
Communication
Problem-solving
Time management
Microsoft Office Suite
Risk management
Stakeholder management
Data management
Document management

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts payable
Accounts receivable
SLA
SOW
Business rules
Project plans
B2B
IT
Client onboarding
Account management
Project management
Change management
Risk management
Strategic relationships
Implementation
Digitization
Financial process automation
Microsoft Office Suite
QA implementations
Process rollouts

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