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Added 8 mins ago
SH
Lounge Server
Sparkling Hill Resort
Vernon, BC
- Up to $18.25 CAD / hour
- Full-time
Resolve straightforward guest concerns whenever possible and involve a supervisor or manager when additional support is required.
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 22 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with proven experience in product planning, product lifecycle management, product vision and strategy, project management, stakeholder…
Added 38 mins ago
Store Manager, 362 2nd Ave
Bell
Fernie, BC
Added 38 mins ago
YO
Assistant Educator (PT Permanent) - Avalon Y
YMCA of the National Capital Region
ON · Orleans, ON
- Part-time
The Assistant Educator is accountable to the Manager, Child Care for the safe supervision of the children in accordance with program policies and philosophy.
Added 38 mins ago
YO
Non-RECE Educator - Avalon Y
YMCA of the National Capital Region
ON · Orleans, ON
- Full-time
The Educator is accountable to the Manager, Child Care for the implementation of the program for a specific age group using program policies and philosophy. The program should meet the…
Added 38 mins ago
YO
RECE Educator - Avalon Y
YMCA of the National Capital Region
ON · Orleans, ON
- Full-time
The RECE Educator is accountable to the Manager, Child Care for the implementation of the program for a specific age group using program policies and philosophy. The program should meet the…
Added 52 mins ago
D
Assistant Team Leader
Dollarama
Kingston, ON
- $18.1 to $18.6 CAD / hour
- Part-time
Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked and participating in the hiring and performance management process.
Added 52 mins ago
BG
Brand Strategy Assistant - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.
Added 52 mins ago
BG
Exterior Surface & Paint Centre Intern - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.
Added 52 mins ago
BG
Regional Business Development - Placement Year
BMW Group
Goodwood, ON
- Internship
You will be the point of reference for the Regional Development Manager who is responsible for:
Added 52 mins ago
V
General Duty Cardiology Technologist - NICT - Repost
VitalHires
Winnipeg, MB
- Full-time
…Manitoba health organizations. Position Overview Reporting to the Manager Diagnostic Services, the General Duty Cardiology Technologist is responsible for: performing electrocardiograms,…
Added 52 mins ago
BG
Logistics Planning - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include online testing, an in-person assessment centre and then a virtual interview with the hiring manager.
Added 52 mins ago
BG
Interior Surface Centre - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.
Added 52 mins ago
BG
Production Management Engineering, Interior Surface Centre - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.
Added 52 mins ago
BG
Regional Sales Operations - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include a virtual assessment centre and an in-person interview with the hiring manager.
Added 52 mins ago
BG
Exterior Service Planning - Placement Year
BMW Group
Goodwood, ON
- Internship
If you apply, the next stages of the recruiting process include an online assessment centre and then a face to face interview with the hiring manager.
Added 52 mins ago
V
Licensed Practical Nurse (LPN) - Adult Emergency - Repost
VitalHires
Winnipeg, MB
- Temporary
…organizations. Position Overview Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing…

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Implementation management
Business process automation
Communication
Problem-solving
Time management
Microsoft Office Suite
Risk management
Stakeholder management
Data management
Document management

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts payable
Accounts receivable
SLA
SOW
Business rules
Project plans
B2B
IT
Client onboarding
Account management
Project management
Change management
Risk management
Strategic relationships
Implementation
Digitization
Financial process automation
Microsoft Office Suite
QA implementations
Process rollouts

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