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Added 2 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 2 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 3 hours ago
A
Business Analyst – AI and Digital Product Delivery [AQ-20669]
Aquent
Toronto, ON
- $51 to $64 CAD / hour
- Contract
Support business readiness through training materials, Standard Operating Procedures (SOPs), communications, user education, and change-management activities.
Added 5 hours ago
SH
Charge Laboratory Technologist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
Added 5 hours ago
Customer Service Representative - Collision & Glass
The Jim Pattison Auto Group
Winnipeg, MB
Coordinate appointments, vehicle intake, documentation, and customer communications to support an efficient repair workflow.
Added 5 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
…and contract documentation and facilitation of project team communications. The project administrator provides support, advice, resources and guidance to clients, contractors and Convergint…
Added 6 hours ago
SC
Media Asset Management Assistant
Sports Careers
Toronto, ON
- Full-time
…according to our metadata schema standards using Dalet Asset…
Added 6 hours ago
M(
Media Asset Management Assistant
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
…according to our metadata schema standards using Dalet Asset…
Added 7 hours ago
DP
BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
…looking for you. We are currently looking for a BD & Marketing Manager - Disputes to join our BD & Marketing department and invite you to review the job…
Added 7 hours ago
YO
EarlyON Supervisor Quality and Experience
YMCA of Three Rivers
Kitchener, ON · ON
- Up to $75,000 CAD / year
- Contract
Communications: In collaboration with the YMCA Marketing team, ensure communications to the public align with EarlyON brand guidelines and ROW/YMCA/EarlyON vision and guiding principles,…
Added 7 hours ago
OF
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
Ensuring that each Manager, Investigations is supported with appropriate resources to effectively manage their teams and accomplish their team objectives, including:
Added 7 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Intek Communications Inc is looking to fill the position of Commercial Service and Installation Technician, under the direction of the Regional Manager. The Commercial Service and…
Added 7 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 8 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned mid-range facilities projects of moderate scope and complexity,…
Added 8 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Senior Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned large facilities projects with a high degree of complexity,…
Added 8 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
The Project Manager is responsible for overseeing and supporting the planning, design and/or implementation of assigned mid-range facilities projects of moderate scope and complexity,…
Added 8 hours ago
MC
Senior Fiber Optic Technician
Meta Communications LLC
Field, BC
- Full-time
Clear advancement paths from technician to senior engineer to project manager. We promote from within and provide mentorship programs to help you achieve your career goals.
Added 9 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 9 hours ago
GO
Legal Counsel
Government of Yukon
Whitehorse, YT
- Full-time
…litigators and as solicitors. Legal Counsel report either to the Manager, Litigation or to the Manager, Solicitors. Legal Counsel are assigned files that are in line with their primary…
Added 9 hours ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 9 hours ago
Charge Laboratory Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Laboratory Supervisor/Manager/Director or Designate, the Charge Medical Laboratory Technologist is responsible for the daily operation of their section of…
Added 10 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 10 hours ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 10 hours ago
SP
General Manager – Print & Sign Shop
Sage Print & Sign Ltd.
Edmonton, AB
- Full-time
The General Manager will be responsible for the day-to-day performance of the business, including staff leadership, production scheduling, customer service, quoting, quality control, sales…
Added 10 hours ago
VS
Receptionist (2026-10798)
Verve Senior Living
Langley (District), BC · City of Langley, BC
- Full-time
…value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the…

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Implementation management
Business process automation
Communication
Problem-solving
Time management
Microsoft Office Suite
Risk management
Stakeholder management
Data management
Document management

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts payable
Accounts receivable
SLA
SOW
Business rules
Project plans
B2B
IT
Client onboarding
Account management
Project management
Change management
Risk management
Strategic relationships
Implementation
Digitization
Financial process automation
Microsoft Office Suite
QA implementations
Process rollouts

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