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Added 4 mins ago
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General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
You'll gain hands-on experience across sales, operations, and production while learning the Groundworks culture, business model, and leadership principles. Upon completion, you'll be placed…
Added 4 mins ago
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Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
Our team works with major enterprise organizations to deliver production AI solutions across industries including financial services, retail, hospitality, manufacturing, healthcare,…
Added 18 mins ago
UO
BIM Manager
Urban One Builders
Vancouver, BC
- Full-time
We're growing our VDC/BIM team! We're looking for a VDC/BIM Manager who is excited about technology, innovation, and finding smarter ways to build. This role calls for someone with the…
Added 18 mins ago
PC
Human Resources Consultant
Protak Consulting Group Inc.
Ottawa, ON
- Full-time
Provide support to HR Manager in updating policies, directives, guides and tools related to the corporate staffing program
Added 18 mins ago
GC
Client Strategy Lead
GIANT Creative
London, ON
- $80,000 to $100,000 CAD / year
- Full-time
Set direction for the media team - videographer, editor, photographer, graphic designer - on messaging, positioning, and shoot production
Added 18 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 49 mins ago
TC
Product Commercialization Manager
TWIGZ Craft Pretzels
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a highly hands-on Product Commercialization Manager to help us accelerate the pace at which we bring new products and ideas to market.
Added 1 hour ago
FC
Producteur bilingue, Affaires de la société / Corporate Affairs Producer Bilingual
Fidelity Canada
Montreal, QC
- Full-time
…Affaires de la société, participera à l’élaboration et à la production des webémissions quotidiennes en direct ainsi que des balados et des vidéos de Fidelity Canada. Ce poste mettra…
Added 1 hour ago
LD
Photo Lab / Casual
London Drugs Limited
Sherwood Park, AB
- Other
The Casual Photo Lab Specialist is responsible for assisting in production of all Photofinishing while meeting quality and service standards, and maintaining a professional attitude, and…
Added 1 hour ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
Within the Infrastructure Evolution sector, you will be part of a team of 17 colleagues and report to a manager in network evolution. Our team stands out for its expertise, collaboration,…
Added 4 hours ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 4 hours ago
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Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
…escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce…
Added 4 hours ago
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Assistant Manager
Jobbe
Fredericton, NB
- $17 to $18 CAD / hour
- Full-time
Assist the Restaurant Manager in overseeing daily operations to ensure smooth business flow and the production and service of high-quality food and drinks by a well-trained team.
Added 5 hours ago
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Construction project manager
Mongrain
Mirabel, QC
- Full-time
We're looking for you for our project manager position.
Added 10 hours ago
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FX Supervisor, CG (Feature)
WildBrain
Vancouver, BC
- Full-time
…with the Director’s vision while remaining achievable within production constraints. The ideal candidate is an experienced artist and proven leader. They possess a strong creative eye, with…
Added 10 hours ago
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Business Analyst – AI and Digital Product Delivery [AQ-20669]
Aquent
Toronto, ON
- $51 to $64 CAD / hour
- Contract
…practical experience in deploying enterprise AI solutions into production, this is your chance to make a tangible impact and drive significant…
Added 10 hours ago
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Production Technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
Added 10 hours ago
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Production technician, Citric
Jungbunzlauer
Port Colborne, ON
- Full-time
Communicate production issues/anomalies to Team Leader, Production Manager as necessary
Added 11 hours ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
Protect deadline visibility - Monitor timelines and workload, identify risks early and escalate capacity conflicts, shifting scope or approval delays to the Senior Manager.
Added 11 hours ago
BC
Warehouse Coordinator
BELFOR CANADA INC.
Toronto, ON
- $25 to $28 CAD / hour
- Full-time
…control, and project logistics. Reporting to the Operations Manager, this position manages equipment maintenance and repairs, organizes and tracks inventory, and ensures timely delivery of…
Added 11 hours ago
HC
Maintenance Supervisor - Nights
Hartmann Canada Inc
Brantford, ON
- $90,000 to $130,000 CAD / year
…Maintenance department. Working closely with the Maintenance Manager and Operations team, the successful candidate will be expected…
Added 12 hours ago
CC
Merchandiser-Remote
Coca-Cola Canada Bottling Limited
Kelowna, BC
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 12 hours ago
SC
Media Asset Management Assistant
Sports Careers
Toronto, ON
- Full-time
Coordinate transmission needs with Production, schedule recordings and monitor incoming feeds for edit and archive as well as outgoing feeds for linear broadcast or streaming live on our…
Added 12 hours ago
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Media Asset Management Assistant
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
Coordinate transmission needs with Production, schedule recordings and monitor incoming feeds for edit and archive as well as outgoing feeds for linear broadcast or streaming live on our…
Added 12 hours ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Implementation management
Business process automation
Communication
Problem-solving
Time management
Microsoft Office Suite
Risk management
Stakeholder management
Data management
Document management

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts payable
Accounts receivable
SLA
SOW
Business rules
Project plans
B2B
IT
Client onboarding
Account management
Project management
Change management
Risk management
Strategic relationships
Implementation
Digitization
Financial process automation
Microsoft Office Suite
QA implementations
Process rollouts

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