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Added 4 mins ago
Information Security Officer 3 (Security Architect, Application and Product Security)
Government of Alberta
Edmonton, AB
…Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions…
Added 27 mins ago
AG
Director, Communications Design
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 27 mins ago
AG
Sr. Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 27 mins ago
AG
Senior Art Director
Adelphi Group
Toronto, ON
- Full-time
Step into a creative lead role when needed - owning the art direction on a project without an ACD in the room
Added 27 mins ago
AG
Director, Performance
Adelphi Group
Toronto, ON
- Full-time
Proactively seek opportunities to improve processes, methods, systems and/or services to better serve the client and agency.
Added 27 mins ago
AG
Director, Connections Planning
Adelphi Group
Toronto, ON
- Full-time
Lead and develop a direct relationship with the client to become a strategic partner with an in-depth understanding of their business.
Added 27 mins ago
AG
Account Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Account Manager, Paid Social is responsible for client communication and will develop and oversee execution of digital plans and strategies for our clients. They will also…
Added 27 mins ago
AG
Client Budget Manager
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Budget Project Manager to lead account management responsibilities and nurture client relationships. This opportunity is for someone who is excited to own all steps…
Added 27 mins ago
AG
Director, Experiential Production
Adelphi Group
Toronto, ON
- Full-time
· Lead the development and delivery of compelling client presentations and new business presentations.
Added 27 mins ago
UO
Lead Coordinator, Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Using a wide range of tools, techniques, and skills, the Lead Coordinator supports the planning, administration, coordination, and evaluation of projects and initiatives for the Office of…
Added 27 mins ago
AG
Media Director, Programmatic
Adelphi Group
Toronto, ON
- Full-time
We are currently hiring a Director, Programmatic to lead our demand-side platform capabilities within our Client Services function. The Director, Programmatic will have the opportunity to…
Added 42 mins ago
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ARO Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Lead golden paths, project provisioning, and ARO onboarding patterns.
Added 42 mins ago
Smart Utilities Managing Consultant
Capgemini
Mississauga, ON
Heorshe is responsible for the completion of a small or medium sized project can lead a team. Heorshe develops a reputation for its specific domain expertise internally and stats to develop…
Added 43 mins ago
T
Business Development Manager (BDM)
Trylon
Elmira, ON
- $70,000 to $120,000 CAD / year
- Full-time
- On-site
Added 52 mins ago
PS
Senior Estimator
Primoris Services Corporation
Acheson, AB · Edmonton, AB · PSC Canada Corporate Office
- Full-time
Schedule before price. Build or direct the bid schedule in Primavera P6 or MS Project and back-solve cost from it. Material and equipment lead times, production rates, engineering and…
Added 52 mins ago
PS
Construction Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
Lead project start-up activities; planning, requisitions, client approvals
Added 52 mins ago
PS
Schedular
Primoris Services Corporation
Edmonton, AB · Fab Shop
- Full-time
Plans and schedules workflow for the project team according to previously established guidelines, sequences and lead times.
Added 52 mins ago
PS
Superintendent - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
…by the Construction Manager, in accordance with company and client policies, procedures, codes, goals and objectives. The SAGD Superintendent reports to the Construction…
Added 52 mins ago
PS
Project Manager - SAGD
Primoris Services Corporation
Acheson, AB · Calgary, AB · Edmonton, AB · Fort McMurray, AB · PSC Canada Corporate Office
- Full-time
The SAGD Project Manager is responsible for managing the allocated SAGD site construction contract, fostering a positive relationship with the Client through planning, monitoring,…
Added 55 mins ago
AC
Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
- Full-time
Lead multiple client facing engagement teams responsible for GST/HST and sales tax planning and management services
Added 1 hour ago
SS
Structural Forensic Engineer - Calgary, Alberta, Canada
SCM Services d’assurances
Calgary, AB
- Full-time
Pario Engineering and Environmental Services has an existing opportunity for a Structural Forensic Engineer who is dynamic, motivated, and passionate about their career to support the…
Added 1 hour ago
IT
Senior Intermediate HVAC Engineer
Integrated Total Solutions
Edmonton, AB
- $60 to $70 CAD / hour
- Full-time
- Hybrid
Added 1 hour ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
in leading the delivery of client project work for Optis customers as directed
Added 1 hour ago
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Software Engineer - Product Lifecycle Information Management
lululemon
Vancouver, BC
- Full-time
Uses programming languages, programming paradigms to create, test, and operate sustainable client-side or server-side software applications and services.
Added 1 hour ago
VS
Solutions Architect - Professional Services
Vena Solutions
Remote, Canada
- $106,250 to $143,750 CAD / year
- Full-time
- Remote
As a Solutions Architect, you are the technical lead on Vena implementations acting as the subject matter expertise on both domain and product knowledge for our customers, providing…

Closed listing

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

About employer

More about this job

Responsibilities

The Senior Manager will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget and meet high-quality service standards.

Requirements

Candidates must have a bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to influence cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Implementation management
Business process automation
Communication
Problem-solving
Time management
Microsoft Office Suite
Risk management
Stakeholder management
Data management
Document management

Benefits

Comprehensive healthcare coverage
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts payable
Accounts receivable
SLA
SOW
Business rules
Project plans
B2B
IT
Client onboarding
Account management
Project management
Change management
Risk management
Strategic relationships
Implementation
Digitization
Financial process automation
Microsoft Office Suite
QA implementations
Process rollouts

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