Jobs in Canada

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Added 36 mins ago
RB
Manager, DevSecOps
Rogers Bank
Toronto, ON
- Full-time
We are seeking a Manager, DevSecOps, at Rogers Bank. You will work closely with our Delivery teams. You will be responsible for driving the design, implementation, and maintenance of…
Added 1 hour ago
MT
Senior Manager Transaction Services
Meraki Talent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
An established global consultancy firm is looking to expand its M&A Transaction Diligence team by appointing an experienced Senior Manager in transaction advisory.
Added 3 hours ago
RB
Senior Manager, Debit eCommerce
Royal Bank of Canada
Toronto, ON
- Full-time
This role requires in-office attendance four days per week, with one day of flexibility for remote work
Added 5 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
The Technical Lead, HR/Finance will be bringing valuable contributions as an expert in Oracle PeopleSoft / PeopleTools ERP technical middle-tier with hands-on experience applying Critical…
Added 5 hours ago
Manager, DevSecOps
Rogers Communications
Toronto, ON
We are seeking a Manager, DevSecOps, at Rogers Bank. You will work closely with our Delivery teams. You will be responsible for driving the design, implementation, and maintenance of…
Added 6 hours ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 6 hours ago
VB
Sr. Specialist - Project Risk Management
Vale Base Metals
Toronto, ON
- Full-time
This permanent position reports to the Sr. Manager, Project Controls – Canada and provides senior functional leadership for Project Risk Management across Vale Base Metals’ Canadian studies…
Added 6 hours ago
N
Segment Program Manager, Mission Critical Enterprise
Nokia
Ottawa, ON · Kanata, ON
- Full-time
Coordinate cross-functional execution across PLM, GSCO, Marketing, Finance, Partnerships and regional teams.
Added 6 hours ago
FN
Application Business Analyst, IT Application Management
First National Financial LP
Toronto, ON · East York, ON
- Contract
Hybrid working environment (2-3 days in office)
Added 6 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 8 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
As a senior member of our Tax department, you will work closely with Partners, Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory…
Added 8 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
As a senior member of our Tax department, you will work closely with Partners, Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory…
Added 8 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
As a senior member of our Tax department, you will work closely with Partners, Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory…
Added 9 hours ago
B
Senior Associate, Account Transfers
BMO
Toronto, ON · YNG
- Full-time
Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations.
Added 9 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Kingston, ON
- $70,000 to $100,000 CAD / year
As a senior member of our Tax department, you will work closely with Partners, Managers, and other members of the Firm to deliver high-quality tax planning, compliance, and advisory…
Added 9 hours ago
BH
Senior Manager, Supportive Housing Delivery
BC Housing
Burnaby, BC
- Full-time
Reporting to the assigned Supervisor the Director, Supportive Housing Delivery supports service delivery of Supportive Housing programs and operations in the assigned region and assists the…
Added 9 hours ago
RH
Senior Payroll Analyst, Bilingual
Robert Half
Toronto, ON
- Full-time
We are seeking an experienced Bilingual (English/French) Senior Payroll Specialist to support complex Canadian multi-provincial payroll operations. Reporting to the Senior Manager, Payroll,…
Added 9 hours ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, IT Vendor Management, the Manager, Vendor Performance & IT Audit leads a team responsible for strengthening the performance, governance and oversight of…
Added 10 hours ago
GC
GMS Canada / Home Depot Account Manager
GMS Canada
AB · Corporate ON (CAN)
- Full-time
Working closely with GMS purchasing, operations, sales, finance, branch leadership, and the THD team, the Account Manager will ensure customer requirements are clearly communicated and…
Added 10 hours ago
Manager, Global Benefits
Geotab
Canada
…objectives, integrating AI and data-driven tools to modernize program delivery, and supporting organizational growth through M&A activity. The Global Benefits Manager leads a team of…
Added 11 hours ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government…
Added 11 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Private Capital x Commercial Effectiveness – Senior Consultant / Associate
Added 11 hours ago
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- Full-time
At Pacific Blue Cross, we're committed to improving the health and wellbeing of British Columbians. As our Strategic Finance Manager, you will play a critical role in shaping the financial…
Added 11 hours ago
National Account Manager (Ontario)
Kandor
Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 11 hours ago
SI
Payroll Manager
Swissport International AG
Montreal, QC · St Laurent, Quebec
- Full-time
Establish and maintain strong relationships with HR, Finance, Operations, senior leadership, external service providers, and other key stakeholders.

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Senior Manager, Client Service will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget while maintaining high service standards and driving client satisfaction.

Requirements

Candidates must have a Bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to mobilize cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Workflow automation
Document management
Data capture
SLA management
SOW development
Cross-functional leadership
Problem-solving
Communication
Microsoft Office Suite
Risk management
Business reviews

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project management
Account management
Client services
Digitization
Financial process automation
B2B
IT services
Change management
Relationship management
QA implementations
Microsoft Office Suite
Strategic planning

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Work requirements

Jobs in Canada