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Added 33 mins ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Research Profile, the Research Profile Officer (RPO) is responsible for planning and developing strategic communications initiatives to proactively convey UVic’s…
Added 33 mins ago
MG
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
- Full-time
The Manager is accountable for day-to-day operations, human resources, financial management, equipment and supply readiness, service contracts, preventative maintenance, quality…
Added 33 mins ago
MG
Technical Project Manager, Cybersecurity
Michael Garron Hospital
Toronto, ON
- Full-time
…offering a quality work environment focused on learning and development, MGH invests in people to meet their professional goals and to reach their personal…
Added 33 mins ago
TT
Delivery Lead (Montreal / Hybrid)
TECH TALENTS AGENCY
Montreal, QC
- Full-time
The role is suitable for an experienced Project Manager, Delivery Manager, or Head of Delivery Managers with a strong software development background who is ready to take broader ownership…
Added 33 mins ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Manager, Health and Safety is responsible for providing strategic and operational leadership for the Alterra Experiences Division's occupational health and safety program, ensuring the…
Added 1 hour ago
CI
Supply chain manager
Chengheng International Trade
Markham, ON
- From $61 CAD / hour
- Full-time
- On-site
Added 2 hours ago
MD
Computer networks manager
Microcom Developpement
Montréal, QC
- From $150,000 CAD / year
- Full-time
- Hybrid
Review operational reports to assess compliance with software and hardware requirements
Added 2 hours ago
1
Office Manager - Abbey Lane Dental
123Dentist
Toronto, ON
- Full-time
1The team at Abbey Lane Dental located in Scarborough, ON are looking for a passionate, hard-working Office Manager on a full-time basis.
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 3 hours ago
RP
Inside Sales Representative
Rex Power Magnetics
Vaughan, ON
- Full-time
a. Utilize Rex Price Book, Customer Price lists, discount tables, and general directives from Marketing Manager, to price requests in a timely and professional manner
Added 3 hours ago
YW
Marketing manager
YANG WANG LAW PROFESSIONAL CORPORATION
North York, ON
- $58 to $65 CAD / hour
- Full-time
- On-site
Direct the development and maintenance of an organization’s Internet and intranet sites
Added 4 hours ago
CG
Manager, Risk Modelling
Canada Guaranty
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Extensive experience using and developing quantitative models with SAS and SQL is a must, experience with Python, R, or other similar software considered a plus.
Added 4 hours ago
C
Manager Delivery (PL)-CA
CN
Montreal, QC
- Full-time
…include producing roadmaps and structuring and organizing design, development, engineering, and integration services for the delivery of operationally viable solutions, including…
Added 4 hours ago
ES
Program Manager - Supply Chain
EPAM Systems
Toronto, ON
- Full-time
We are seeking a Program Manager - Supply Chain. This role is responsible for strategically leading large-scale, multi-phase programs focused on retail supply chain transformation. The…
Added 4 hours ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
…Engineering, Payload Engineering, Network Engineering, Operations, Software Development, and external suppliers to deliver high-quality system…
Added 4 hours ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Our client is seeking hands-on IBM Security Access Manager (ISAM) Developers to support its Digital Core Program. Deep experience customizing ISAM is mandatory, with specific expertise in…
Added 4 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 4 hours ago
MC
Google Cloud Data & Software Solutions Manager (35087)
Myticas Consulting
Toronto, ON
- Full-time
Drive business development activities including new client acquisition, pursuit leadership, pipeline growth, and strategic account expansion
Added 4 hours ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
The Manager, RF & Antenna Systems leads the development of advanced GNSS-based systems, including CRPA products, anti-jam technologies, smart antennas, and Alternative PNT solutions. The…
Added 4 hours ago
C
Manager AI Engineering-CA
CN
Quebec, QC
- Full-time
…and platform-integrated services. The incumbent works across software engineering, data engineering, machine learning, and generative AI to deliver secure, governed, reliable, and scalable…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient working knowledge in software delivery/change practices: requirements clarification, testing/UAT support, release/change coordination, application lifecycle management,…
Added 5 hours ago
HP
Procurement & Finance Officer
Huron Perth Catholic District School Board
Dublin, ON
- Full-time
Reporting to the Manager of Finance, the Procurement & Finance Officer is responsible for the effective use of the Board's financial resources through the leadership of procurement and…
Added 6 hours ago
OA
Graphic Designer-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
The Graphic Designer produces 3D renders, textures, and visual materials to support product development and go-to-market activities, working closely with R&D, Marketing, and external…
Added 6 hours ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
Work independently with limited oversight, reporting to the Operations Manager(s).

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager, Client Service will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget while maintaining high service standards and driving client satisfaction.

Requirements

Candidates must have a Bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to mobilize cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Workflow automation
Document management
Data capture
SLA management
SOW development
Cross-functional leadership
Problem-solving
Communication
Microsoft Office Suite
Risk management
Business reviews

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project management
Account management
Client services
Digitization
Financial process automation
B2B
IT services
Change management
Relationship management
QA implementations
Microsoft Office Suite
Strategic planning

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