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Added 1 hour ago
KD
Gestionnaire, Omnimarketing - McCafé | Associate Manager, Omni Marketing - McCafé
Keurig Dr Pepper
Montreal, QC
- Full-time
Added 1 hour ago
A
Analyste Principal d'Affaires
Astek
Montreal, QC
- Full-time
Planning business analysis activities, workshops, validations, and deliverables with the project manager
Added 1 hour ago
IT Support Technician
CONA Services
Montreal, QC · Lachine, QC
Lead and assist OT network systems and IT operations at the production facility, ensuring timely resolution of technical issues and continuous improvement of operational performance.
Added 1 hour ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
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Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 2 hours ago
C
Technical Design Manager (Grid)
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Canada
- Full-time
The role integrates with team members in development, procurement, project, engineering, controls, and construction to put together complex connection solution, optimized plant design, and…
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SG
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- Full-time
Lead local consulting business development, bring in and close sale of new consulting leads, grow consulting revenue
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WI
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- Full-time
Lead strategic and technical oversight on landfill gas programs that support long-term environmental performance.
Added 2 hours ago
WI
Senior Landfill Gas Engineer
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Mississauga, ON
- Full-time
Lead strategic and technical oversight on landfill gas programs that support long-term environmental performance.
Added 2 hours ago
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- Full-time
FLSA Status: Non-Exempt | Reports to: Lead Technician
Added 2 hours ago
EC
Lead Carpenter
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- Full-time
…continual growth, innovation, and teamwork. We ensure that every project embodies our values and surpasses expectations, leaving a lasting impression on our clients and…
Added 2 hours ago
S
Senior Project Manager – Conventional Signaling
SYSTRA
Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
Lead project planning, risk management, resource allocation, and change control to ensure successful project execution.
Added 2 hours ago
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Vice President, EC6 Product Development
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Mississauga, ON
- Full-time
Assemble and lead a high-performing, multidisciplinary project team across engineering, architecture, construction, and support functions.
Added 2 hours ago
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Senior Field Service Technician - Electrification
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Montreal, QC · Saint-Laurent, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 2 hours ago
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Production Supervisor - DCI and Assembly Pump Repair
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Leduc, AB
- Full-time
Effectively lead and manage people resources as measured by safety performance, turnover, and employee development sponsorship
Added 2 hours ago
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Account-Based Marketing Manager - TrainAI
RWS
Canada
- Full-time
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Added 2 hours ago
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Senior Manager, Salesforce Platform Architecture & Development
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB
- Full-time
We are seeking a Senior Manager, Solution and Platform Architecture to lead the design, evolution, and operational excellence of our enterprise Salesforce ecosystem. This is a high-impact…
Added 3 hours ago
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Recreation Services Manager
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- Full-time
Lead the hiring, evaluation, professional development, discipline, and dismissal of program staff.
Added 3 hours ago
R|
Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
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Prepare and lead institutional, sponsor and health agencies monitoring and audits.
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
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Animal Resources Division Manager – Montreal General Hospital Site
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Added 3 hours ago
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Director of Construction Services
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…Mississauga, and they are looking for a Director of Construction to lead their construction services team. This pivotal role involves overseeing all aspects of construction projects,…
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
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Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

DATA Communications Management Corp

Senior Manager, Client Service

Richmond Hill, ON, Canada

$75,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Position: Senior Manager, Client Service
Employment Type: Full Time Permanent
Vacancy Status: Existing Vacancy
Location: Richmond Hill, ON (Onsite)

Octacom, a division of DCM, is an enterprise software and services company focused on document and data management solutions. Octacom specializes in document management and workflow automation software, as well as document imaging and data capture services. Octacom’s core solutions focus on large scale digitization and financial process automation, enabling large enterprise clients across a wide range of industries to streamline and optimize their Accounts Payable and Accounts Receivable processes.

The Role

As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability for a portfolio of strategic client relationships, owning commercial outcomes, service quality and delivery from onboarding through renewal. You will lead complex implementations and change initiatives, and direct Production and IT to deliver against client commitments.

This is an onsite role working Monday to Friday in our Richmond Hill office. There will be an option to work remotely for 1 day per week after a successful probation period. Occasional travel to client sites may be required on an as needed basis.

Key Responsibilities

Own a portfolio of enterprise client accounts, serving as the primary point of contact across implementations, change requests, business reviews (monthly/quarterly), contract renewals, pricing updates, and service changes
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client check-ins and relationship management
Act as the primary project manager for client onboarding, new project implementations, and change requests from scoping through go-live, owning level-of-effort estimates, project documentation (SLA, SOW, Business Rules, and Project Plans), client communication cadence, and coordination of Production and IT teams to ensure timely, on-budget delivery
Track client commitments, delivery performance, renewal/pricing status, and emerging risks for your portfolio, providing clear updates to management regularly and escalating issues proactively
Own the internal processes and service standards for assigned accounts, ensuring consistent client communication, seamless service delivery, and a high-quality client experience
Drive consistent service delivery by owning account processes, standards, and communication across internal teams.
Set documentation standards for QA implementations and process/application rollouts, ensuring clear communication with internal and external stakeholders throughout

Skills & Experiences

Bachelor’s degree in Business, Communications, or related field with 5+ years of experience in a client-facing account management role, including 2+ years managing enterprise accounts
Experience in a B2B IT or document/data management environment is an asset
Strong project management skills, with the ability to influence and mobilize cross-functional teams without direct authority and exercise organizational and time management abilities
Excellent written and verbal communication skills, with high attention to detail and problem-solving skills
Proactive and accountable with continuous improvement mindset, focusing on positive client experience
Proficient in Microsoft Office Suite

What we offer

Comprehensive healthcare, dental, and vision coverage for you and family starting on first day of work
3 weeks of vacation annually
Collaborative and supportive work environment where your ideas are valued and your impact is visible

Compensation

$75,000 – $85,000 CAD per year

The compensation range listed reflects the expected compensation for the role. Actual compensation will be determined based on individual skills and experience.

If you don’t meet every requirement listed above, we still encourage you to apply. We’re interested in the diverse experience, potential, and perspective you can bring to the team.

Octacom, a division of DCM, is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, colour, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. Should you require any accommodation throughout the recruitment and selection process, please get in touch with us through the form at the bottom of the page (https://www.datacm.com/about-us/lifedcm/), so that we can ensure your equal participation.

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More about this job

Responsibilities

The Senior Manager, Client Service will own a portfolio of enterprise client accounts, serving as the primary point of contact for implementations, renewals, and service delivery. They will lead cross-functional teams to ensure projects are delivered on-budget while maintaining high service standards and driving client satisfaction.

Requirements

Candidates must have a Bachelor's degree in Business, Communications, or a related field with at least 5 years of client-facing account management experience. Strong project management skills and the ability to mobilize cross-functional teams are essential for this role.

Skills

Account management
Project management
Strategic planning
Change management
Workflow automation
Document management
Data capture
SLA management
SOW development
Cross-functional leadership
Problem-solving
Communication
Microsoft Office Suite
Risk management
Business reviews

Benefits

Comprehensive healthcare
Dental coverage
Vision coverage
3 weeks of vacation annually

Visa sponsorship

Not detected in the job text

Keywords

Enterprise software
Document management
Workflow automation
Data capture
Accounts Payable
Accounts Receivable
SLA
SOW
Project management
Account management
Client services
Digitization
Financial process automation
B2B
IT services
Change management
Relationship management
QA implementations
Microsoft Office Suite
Strategic planning

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