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Added 12 days ago
Sr. Manager, Relationship Management - Discover Payment Network
Capital One
Toronto, ON
Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Sr. Manager, Relationship Management - Discover Payment Network
Added 1 month ago
Sr. Manager, Accounting and Business Systems (Req #64863)
Dynamix Agitators Inc.
Richmond, BC
$100,000 to $130,000 CAD / year
Full-time
We are hiring a Sr. Manager, Accounting & Business Systems to help build an efficient, reliable operating system for the business.
Added 5 months ago
Vice-President (Sr. Manager), Corporate Finance
KPMG
ON · Toronto, Ontario
Full-time
…the skills and drive to make a real difference. As a Senior Manager, Debt Advisory you will work as part of a collaborative team to help our clients solve some of their most difficult…
Added 15 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
Direct Reports: Maintain full managerial ownership, including performance management, sprint velocity tracking, and professional upskilling - for three direct reports:
Added 16 days ago
Sr. Manager, Digital Growth Marketing
Fairstone Bank
Toronto, ON
Full-time
Direct Reports: Maintain full managerial ownership, including performance management, sprint velocity tracking, and professional upskilling - for three direct reports:
Added 1 month ago
Sr. Manager, Development Finance & Capital Strategy
Trolleybus Urban Development
Toronto, ON · North York, ON
$80,000 to $90,000 CAD / year
Full-time
…assembly at a time, not acquired in a single multi-billion-dollar transaction. Our operations are expanding into South Florida along with a vertical integration by opening up a Real Estate…
Added 1 month ago
Senior Product Manager, Fund Management
Purpose Unlimited
Toronto, ON
As Sr. Product Manager, Fund Management, you will own the product vision, roadmap, and delivery for this squad. You will collaborate with other teams to decide what gets built and in what…
Added 5 days ago
Sr. Commercial Asset Manager, Canada East
Capital Power
Toronto, ON
Full-time
We are seeking a strategic, commercially savvy Senior Commercial Asset Manager to join our Commercial Management team. Reporting to the Vice President, Commercial (Canada East), you will…
Added 1 month ago
Sr. Customer Success Manager - Fraud/AML Strategy
DataVisor
Remote, Canada
$135,000 to $160,000 CAD / year
Full-time · Remote
As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and…
Added 11 days ago
Leasing Manager
CBRE
Toronto, ON
Full-time
As a CBRE Transaction Management Sr. Manager, you will manage a team that provides ongoing management of real estate transaction activities for a complex or high-profile portfolio of…
Added 1 month ago
Sr. Analyst, Global Development
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Brookfield Energy is the flagship listed energy company of Brookfield Asset Management, a leading global alternative asset manager with over $1 trillion of assets under management.
Added 17 days ago
Senior Manager, SDM eCommerce Fulfillment (20 month contract)
Loblaw Companies Limited
Toronto, ON
Full-time
The Sr. Manager, SDM eCommerce Fulfillment provides operational leadership and business ownership for Shoppers Drug Mart's store-based eCommerce fulfillment programs, with a primary focus…
Added 16 days ago
Senior Manager, SDM eCommerce Fulfillment (20 month contract)
Loblaw Digital
Toronto, ON
Full-time
The Sr. Manager, SDM eCommerce Fulfillment provides operational leadership and business ownership for Shoppers Drug Mart's store-based eCommerce fulfillment programs, with a primary focus…
Added 1 month ago
Branch Manager II
RBGlobal
Chilliwack, BC
Full-time
The Branch Manager will report to the Sr. Regional Operations Manager or Director, Operations. Controls driving the overall performance and operations for a large size branch. The position…
Added 20 days ago
Senior Financial Analyst
Rogers Communications
Toronto, ON
Working with the Sr. Manager and assisting in the day-to-day management of wireless equipment-related projects. This includes supporting system implementation/updates, acting as SME on…
Added 1 month ago
Manager, AML Compliance (Contractor)
BetMGM
Toronto, ON · Ontario
Full-time
Experience with transaction monitoring tools, data analysis, and case management systems.
Added 19 days ago
Sr. Branch Administrator CIBC Wood Gundy
CIBC
Guelph, ON · Waterloo, ON
Full-time
As a member of the CIBC Wood Gundy team, you will be responsible for contributing to the people management of a small support team, including creating a positive work environment, leading…
Added 2 months ago
Sr. Capital Formation Associate
Georgian Partners Growth
Remote, Canada
Full-time · Remote
…allocation. The team includes a mix of fundraisers, relationship managers, portfolio analysts, investment bankers, and investment professionals who specialize in later-stage or complex…
Added 1 month ago
Sr. Analyst, Global Development
Brookfield
Toronto, ON
Full-time
Brookfield Energy is the flagship listed energy company of Brookfield Asset Management, a leading global alternative asset manager with over $1 trillion of assets under management.
Added 27 days ago
Revenue Associate
AVEVA
Calgary, AB
Full-time
Reporting to the Senior Revenue Manager, the Revenue Associate supports the Revenue Controllership function through contract review, revenue transaction validation, maintenance of…
Added 1 month ago
Stores Keeper - Inventory Control Assistant
Honeywell Aerospace
Cambridge, ON
Full-time
…The position works closely with Stores, Receiving, Materials Management, Planning, Quality, Engineering, and laboratory teams to ensure material is available in the correct quantity and…
Added 1 day ago
Connect Systems Programmer
Swoon
Toronto, ON · Scarborough, ON
$85,000 to $95,000 CAD / year
Full-time
…Support, Design, Build, Test and Deploy of Mainframe database and transaction manager systems. We also provide consultation services with Architects, Business Analyst and application…
Added 11 days ago
Senior Analyst, Supply Chain (Mandarin, Chinese)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
$77,837 to $122,548.53 CAD / year
Full-time
…our eReader products and accessories. Reporting to the Sr. Manager, Supply Chain, this role requires a highly organized and analytical individual with a strong ability to prioritize,…
Added 1 month ago
Senior Financial Analyst - Financial Planning and Analysis
Enercare
Markham, ON
Reports to: Senior Manager, Financial Planning & Analysis (FP&A)
Added 8 days ago
Workfront Senior Integration Consultant
AFTIA Solutions
Canada
Contract
While expertise developing and deploying Workfront Fusion as an integration and transaction orchestration platform is essential to success in this role, an understanding of the broader…

DataVisor

Sr. Customer Success Manager - Fraud/AML Strategy

Remote, Canada

Pay: $135,000 to $160,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
Posting language: English
Posted: Jul 24, 2026

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Original job description

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us!

Position Overview:

As a Senior Customer Success Manager (CSM), you will serve as a strategic partner to key enterprise clients, helping them drive ROI through advanced fraud detection, AML compliance, and operational optimization. You’ll lead customer engagements across a portfolio of Fortune 500 companies in FinTech, Banking, and E-commerce, providing expert guidance on how to maximize value from our industry-leading SaaS platform.

Your responsibilities include monitoring detection system performance, advising on best practices for using machine learning models, rules engine, and device intelligence signals, and identifying opportunities to reduce fraud and streamline operations. You’ll work cross-functionally with Product and Engineering teams to advocate for customer needs and support ongoing innovation.

This role combines strategic consulting, data-driven decisioning, and hands-on product expertise to deliver measurable impact for our clients.

Job Location:

This is a remote-based position and can be located in the U.S. or Canada, preferably in the Pacific Time Zone.

Key Responsibilities:

Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring successful onboarding, adoption, and long-term value realization
Understand client business models, fraud/AML risk exposure, and operational needs to define success criteria and shape tailored solution strategies
Partner closely with clients to align our fraud detection and AML platform capabilities to their goals, driving measurable improvements in fraud prevention, loss reduction, and operational efficiency
Coordinate with internal teams (including Modeling, Product, and Engineering) to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes
Translate customer insights into actionable feedback for internal roadmap planning and product improvements
Monitor detection performance metrics, support quarterly business reviews, and proactively identify opportunities for expansion or deeper integration
Educate clients on best practices in fraud/AML strategies and platform usage to maximize return on investment
Represent the voice of the customer internally and the voice of our platform externally, including participation in industry events, customer workshops, and solution showcases

5+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries
Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection
Experience working with machine learning-based detection systems and/or rule engines for fraud prevention
Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation
Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders
Confident in leading customer-facing discussions and executive presentations
Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously
Bachelor’s degree in a technical, analytical, or business-related field; advanced degree a plus

Compensation: Annual salary range of C$135,000 – $160,000, commensurate with experience.
Bonus, Health Insurance

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More about this job

Responsibilities

Act as a strategic partner for enterprise clients to drive ROI through advanced fraud detection and AML compliance. Coordinate with internal product and engineering teams to optimize detection outcomes and translate customer feedback into product roadmaps.

Requirements

Requires over 5 years of experience in fraud strategy or risk analytics within fintech, banking, or e-commerce. Candidates must be proficient in SQL and have experience with machine learning-based detection systems.

Skills

Fraud Strategy
Risk Analytics
Customer Success
AML Compliance
SQL
Python
R
Machine Learning
Data Exploration
Enterprise Account Management
Strategic Consulting
Project Ownership
Executive Presentation
Fraud Operations
SaaS Platform Management
Cross-functional Collaboration

Benefits

Bonus
Health Insurance

Remote locations

United States
Canada

Remote locations (standardized)

Canada
United States

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
AML
Anti-Money Laundering
SaaS
Machine Learning
FinTech
Banking
E-commerce
SQL
Python
R
Account Takeover
Synthetic Identity Fraud
Mule Detection
Promotion Abuse
Transaction Fraud
Device Intelligence
Rules Engine
ROI
Enterprise Software
Risk Management
Data Analytics
Customer Success Management
Big Data
Operational Optimization

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