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Added 11 mins ago
Cashier/Grocery Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
SC
Part Time Produce Clerk - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 11 mins ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
…experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making…
Added 11 mins ago
JS
Supervisor, Part Time -- Chinook Mall
JD Sports / Livestock / Size?
Calgary, AB
- Part-time
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 11 mins ago
Back of House Ecommerce Associate
JD Sports / Livestock / Size?
Calgary, AB
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 11 mins ago
H
Fleet Supervisor / Driver Manager – Bilingual
Hays
Montreal, QC
- $75,000 to $82,000 CAD / year
- Full-time
Job: Fleet Supervisor / Driver Manager – Bilingual
Added 27 mins ago
LE
Production Assembly Associate
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Guelph, ON
- Full-time
…components. Ensure top quality products are prepared for on time…
Added 27 mins ago
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Mechanic - Shop Foreman
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- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 27 mins ago
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Mechanic - Shop Lead
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Work with the Service Manager to determine when fleet units have reached their lifespan.
Added 27 mins ago
Manager, Enterprise
BrainStation
Toronto, ON
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Added 41 mins ago
Senior Project Manager
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Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
Added 41 mins ago
Senior Java Developer
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…your duties will require you to assist in the development and delivery of consumer and enterprise applications. This role is ideal for ambitious developers who feel confident in their…
Added 41 mins ago
Project Manager
Konrad
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…priorities, and drive projects forward while ensuring high-quality delivery. You are comfortable working directly with clients and are motivated to grow both your project management and…
Added 41 mins ago
Program Manager
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…leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and…
Added 41 mins ago
Manager
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Konrad is looking for an experienced Manager to lead strategy and consulting engagements. You've successfully managed cross-functional teams of consultants, designers and developers through…
Added 41 mins ago
Delivery Manager
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Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 41 mins ago
Advisor, Strategic Procurement
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Fort McMurray, AB
Develop recommendations based on best practices supporting continuous improvement and strengthening service delivery.
Added 41 mins ago
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Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
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- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 41 mins ago
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Member Experience Representative (Temporary up to 12 months) - Repost
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…relating to business development as set forth by the Branch Manager at multiple…
Added 41 mins ago
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Pharmacy Assistant
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…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 41 mins ago
LH
Physiotherapist
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Toronto, ON
- $36.92 to $54.14 CAD / hour
- Part-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 41 mins ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $36.92 to $54.14 CAD / hour
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Step 2: Meet Our Leadership: Next, you’ll have a video or in-person interview with a Staffing Manager Regional Director.
Added 41 mins ago
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Massage Therapist
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Added 41 mins ago
LH
Physiotherapist
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Fergus, ON
- $36.92 to $54.14 CAD / hour
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Added 41 mins ago
LH
Physiotherapist
Lifemark Health Group
Collingwood, ON
- $76,783 to $112,615 CAD / year
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Opportunities for management roles, including Clinic Director and Regional Manager positions.

David's Bridal

Alterations Customer Service Representative

Woodbridge, ON, Canada

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Job details

Experience: 1-2 years prior retail experience in an apparel or specialty store environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style - or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system

Now that we’ve popped the question, please say “I do”.

Rewarding Environment and Competitive Pay
Generous Dream Maker Discount
Referral Incentive Program

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

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More about this job

Responsibilities

The Alterations Customer Service Representative is responsible for providing an exceptional customer experience by managing appointments, answering inquiries, and assisting with garment preparation. They also support store operations by maintaining the alterations room, processing transactions, and ensuring quality control for all merchandise.

Requirements

Candidates must have a high school diploma or equivalent and 1-2 years of prior retail experience in an apparel or specialty store. Proficiency with computerized POS systems is required, and prior sewing experience is considered helpful.

Skills

Customer service
Communication
Problem solving
Conflict resolution
Phone skills
Garment steaming
Garment pressing
Point of sale
Inventory management
Sewing
Fitting
Organization
Attention to detail

Benefits

Dream Maker Discount
Referral Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Alterations
Customer Service
POS
Garment Care
Steaming
Pressing
Inventory Management
Apparel
Specialty Store
Quality Control
Diversity
Equity
Inclusion
Customer Experience
Point of Sale

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