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Added 4 mins ago
GD
GARAGE - Store Manager - Park Place Mall
Groupe Dynamite, Inc Garage
Lethbridge, AB
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 19 mins ago
Parts Manager (Heavy Duty)
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Shift your career into high gear! Join Velocity Truck Centres as our next Parts Manager.
Added 19 mins ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
…whether that means the event or the wedding dress that matches a personal style - or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out…
Added 19 mins ago
DB
Part Time Bridal Sales
David's Bridal
Hamilton, ON
- Part-time
…whether that means the event or the wedding dress that matches a personal style - or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out…
Added 19 mins ago
R
Assistant Resident Manager - Full-time
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- Full-time
We are currently seeking an Assistant Resident Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every…
Added 19 mins ago
JS
Supervisor, Part Time -- Chinook Mall
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Support key initiatives as empowered by and in partnership with the Store Manager.
Added 19 mins ago
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Intermediate Accountant, Audit and Assurance
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Recognition of accounting issues and cooperation with the manager/partner to create solutions
Added 34 mins ago
BE
Mechanic - Shop Foreman
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- Full-time
Communicate with the service manager to coordinate tasks and oversee the activities of the department.
Added 34 mins ago
BE
Mechanic - Shop Lead
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- Full-time
Mentor junior mechanics and act as a teacher to support their development.
Added 48 mins ago
Q
FY27 Intern - RF/Analog Verification Engineering Internship - Canada (4 or 16 months)
Qualcomm
Markham, ON
- Full-time
…a mentor with visibility to your project and team, receive support from your manager, and have access to the entire Qualcomm employee community to ensure your success. To round out your…
Added 48 mins ago
Advisor, Strategic Procurement
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Under minimal supervision, the Advisor, Strategic Procurement provides advice and support in the development and implementation of strategic and sustainable procurement initiatives to…
Added 48 mins ago
Administrative Assistant
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Provides administrative/clerical support services for the administrative area within a specific department including: assembling and summarizing of data, maintaining budgets, financial…
Added 48 mins ago
C
Guest Attendant
Chartwell
Woodstock, ON
- Part-time
…service? As a Guest Attendant at Chartwell, you’ll provide personal care, assistance, and support to our residents, helping them live comfortably, safely, and with dignity. Your empathy,…
Added 49 mins ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
Top-tier health and wellness benefits, including comprehensive benefits packages and a yearly Personal Spending Account
Added 1 hour ago
AN
Addiction Counsellor (Full-Time Temporary Leave Coverage until incumbent returns)
A New Tomorrow Treatment Solutions Ltd.
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- Full-time
…services to individuals recovering from substance misuse. We support both adult and youth divisions, providing a client-centered, strength-based, trauma-informed, and holistic approach to…
Added 1 hour ago
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Added 1 hour ago
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Licensed Practical Nurse (LPN) - Casual
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Added 1 hour ago
AN
Addictions Worker - Casual
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- Full-time
Reporting to the Lead Addictions Worker & Manager of Support Services, the Addictions Worker is responsible for engaging in therapeutic practices within their scope of practice. The…
Added 1 hour ago
A
Quality Assurance Technician
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- Full-time
Position Summary: Reporting to the Quality Manager, the incumbent is responsible for performing a range of quality assurance duties within this ISO registered company. This position is…
Added 1 hour ago
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Registered Nurse (RN) - Casual
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 hour ago
AN
Registered Nurse (RN) - Full-Time
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 hour ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
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Reporting to the Integrated Care Services Manager, the nurse is responsible for collaborating on assessments including intake and implementation of service users care plan. The nurse is…
Added 1 hour ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
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Added 1 hour ago
CH
Health Care Aide - Lethbridge
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AB · Lethbridge, AB
- Part-time
As a caring, responsible health care team member, you will support clients to be as safe and independent in our community settings, as possible, helping them to live their best lives. You…
Added 1 hour ago
CH
Health Care Aide- Cardston and Glenwood
CBI Home Health
ON · Cardston, ON
- Part-time
As a caring, responsible health care team member, you will support clients to be as safe and independent in our community settings, as possible, helping them to live their best lives. You…

David's Bridal

Alterations Customer Service Representative

Woodbridge, ON, Canada

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Job details

Experience: 1-2 years prior retail experience in an apparel or specialty store environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style - or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions:

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

Education & Credentials:

High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system

Now that we’ve popped the question, please say “I do”.

Rewarding Environment and Competitive Pay
Generous Dream Maker Discount
Referral Incentive Program

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

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More about this job

Responsibilities

The Alterations Customer Service Representative is responsible for providing an exceptional customer experience by managing appointments, answering inquiries, and assisting with garment preparation. They also support store operations by maintaining the alterations room, processing transactions, and ensuring quality control for all merchandise.

Requirements

Candidates must have a high school diploma or equivalent and 1-2 years of prior retail experience in an apparel or specialty store. Proficiency with computerized POS systems is required, and prior sewing experience is considered helpful.

Skills

Customer service
Communication
Problem solving
Conflict resolution
Phone skills
Garment steaming
Garment pressing
Point of sale
Inventory management
Sewing
Fitting
Organization
Attention to detail

Benefits

Dream Maker Discount
Referral Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Alterations
Customer Service
POS
Garment Care
Steaming
Pressing
Inventory Management
Apparel
Specialty Store
Quality Control
Diversity
Equity
Inclusion
Customer Experience
Point of Sale

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