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David's Bridal

Operations Supervisor

Toronto, ON, Canada
Scarborough, ON, Canada

Apply About employer

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Job details

Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Looking for a role that fits your lifestyle while helping you grow professionally? As an Operations Supervisor, you'll enjoy a flexible schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences every day.

From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style - or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

If you are passionately enthusiastic, endlessly curious, and customer obsessed, say “I do” and apply today!

As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with Dream Makers and guests alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged Dream Makers.

Essential Job Functions:

Customer Focus

Leads and models a customer first culture across all roles.
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

Analyzing and Decisions Making

Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals
Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.

Managing Performance

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
Other duties as assigned.

Education & Credentials:

High School Diploma or degree.
Two-four years prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.

Work Hours and Physical Demands:
While performing the duties of this job, the Dream Maker is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests. The Dream Maker must occasionally lift up to 25 pounds. The Dream Maker must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time.

Now that we’ve popped the question, please say “I do”.

Rewarding Environment and Competitive Pay
Generous Dream Maker Discount
Referral Incentive Program

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Policy: Candidate Use of AI in Live Interviews

We conduct interviews to evaluate each candidate’s own knowledge, judgment, and communication. During any live interview (virtual or in-person), candidates must not use real-time generative AI tools to compose or feed their answers. Candidates may use assistive technologies (e.g., screen readers, live captions) and may request reasonable accommodation in advance.

Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted at a minimum and maximum rate.

The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, but instead closer to the midpoint of the posted range, and compensation decisions are dependent upon the details and circumstances of each position and candidate

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More about this job

Responsibilities

The Operations Supervisor is responsible for leading a high-performing team to deliver world-class customer service and achieve store sales goals. They manage daily floor operations, monitor payroll and inventory, and provide ongoing coaching to staff to ensure operational excellence.

Requirements

Candidates must have a high school diploma or degree and two to four years of prior retail management experience in an apparel or specialty store. Proficiency with computerized POS systems and the ability to perform physical tasks such as standing and lifting are required.

Skills

Retail management
Leadership
Customer service
Team building
Coaching
Sales goal management
Inventory management
POS system
Payroll monitoring
Relationship building
Performance management
Staffing
Conflict resolution
Communication
Floor management

Benefits

Generous Dream Maker Discount
Referral Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations Supervisor
Leadership
Customer Service
Sales
Inventory Management
POS System
Payroll
Team Management
Coaching
Performance Management
Apparel
Specialty Store
Staffing
Floor Management
Diversity
Equity
Inclusion
Mentorship
Productivity

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