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Added 25 mins ago
CS
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Added 1 hour ago
DA
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Davis Auto Group

Service Advisor

Lethbridge, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 1, 2026
Posting language: English
Posted: Nov 1, 2026

Original job description

Are you the type of person who can connect with anyone, earn trust quickly, and confidently guide customers through important decisions?

We're looking for a Service Advisor who brings more than just technical knowledge. We want someone with energy, personality, and a proven ability to build relationships, overcome objections, and deliver an exceptional customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and have the drive to maximize every customer interaction, we want to hear from you.

Why You Belong at Davis:

Competitive compensation plan where candidates can expect to earn $45,760 + per year, plus bonus.
Industry-leading health and dental benefits and employer-matched RRSPs
A stable, family-owned business that has been a part of the community for over 30 years
Ongoing training and development opportunities
Travel reward program so you can travel on us beginning at 5 years of employment
Group-wide employee pricing discount program on vehicles and parts, and service.
Great team atmosphere to excel and grow

Essential Job Duties:

Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
Complete walk-around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
Create work orders, describing customer concerns to help technicians diagnose what repairs are needed
Maintain customer rapport by explaining estimates and expected return of vehicle
Answer questions, address concerns the customer may have and obtain the customer’s approval for estimates.
Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

Qualifications and Experience:

Previous experience as an automotive Service Advisor or in a similar customer-facing sales role, including providing recommendations for additional purchases, is an asset
Automotive experience is considered an asset.
Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty
Strong written communication skills to accurately detail customer concerns in each work order
The capability of working independently, managing your time and workflow and having the ability to work congenially with other team members
Proven time management and organizational skills with the ability to manage multiple demands
Valid Driver’s License and the completion of a satisfactory criminal background check

Make the most important move of your career and come join our team, which is one of the best in the automotive industry!

Compensation details: 45760 Yearly Salary

Apply About employer

More about this job

Responsibilities

Gather information about vehicle concerns, inspect vehicles, review service history, and recommend appropriate repairs and preventative maintenance. Prepare work orders and estimates, obtain customer approval, answer questions, and keep customers informed about repair progress.

Requirements

Previous experience as an automotive Service Advisor or in a similar customer-facing sales role is an asset, as is automotive experience. Strong customer service and communication skills, organization, time management, the ability to manage multiple demands and work well with a team, a valid driver's license, and a satisfactory criminal background check are required.

Skills

Customer Service
Verbal Communication
Written Communication
Relationship Building
Sales Recommendations
Objection Handling
Vehicle Inspection
Work Order Preparation
Estimate Preparation
Customer Follow-Up
Time Management
Organization
Multitasking
Problem Assessment
Teamwork

Benefits

Health Benefits
Dental Benefits
Employer-Matched RRSP
Bonus
Ongoing Training and Development
Travel Reward Program
Employee Discounts on Vehicles, Parts, and Service

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Service Advisor
Customer Service
Vehicle Symptoms
Mechanical Problems
Walk-Around Inspection
Service History
Preventative Maintenance
Work Orders
Technician Diagnosis
Repair Estimates
Customer Approval
Repair Orders
Customer Communication
Sales Recommendations
Customer Loyalty
Time Management
Organization
Valid Driver's License
Criminal Background Check

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