Junior Service Advisor
- Medicine Hat, AB, Canada
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Job details
- Posting language
- English
- Posted
Original job description
What if your next job wasn’t just a job but the start of a career?
Davis GMC Buick in Medicine Hat is looking for a motivated and customer-focused Junior Service Advisor to join our growing team. This is an excellent opportunity for someone with strong customer service skills who is eager to learn and develop.
As a Junior Service Advisor, you'll play an important role in creating exceptional customer experiences while supporting the daily operations of our service department. You'll work alongside experienced Service Advisors, technicians, and leadership who are committed to your training and development. The successful candidate in this role will earn up to $42,000 plus bonus.
What You'll Do
- Welcome customers in a professional, friendly, and timely manner.
- Assist with scheduling service appointments and vehicle check-in.
- Accurately gather customer and vehicle information.
- Contact customers regarding recommended service work, maintenance reminders, oil changes, and OnStar-related notifications.
- Support Service Advisors with repair order administration and follow-up activities.
- Promote recommended maintenance services and dealership service offerings.
- Conduct customer follow-up calls to ensure satisfaction and build long-term customer relationships.
What We're Looking For
- A positive, professional, and friendly attitude.
- Outstanding customer service and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask in a fast-paced environment.
- Computer proficiency and willingness to learn dealership systems.
- A valid driver's license and clean driving record.
- Previous customer service experience is considered an asset.
Why Join the Davis Team?
- Competitive compensation plan with strong earning potential
- Industry-leading benefits that provide robust coverage for you and your family
- Employer matched RRSP program to help you save for retirement
- We offer Flex Days in addition to paid vacation
- Travel Reward Program that allows you to travel on us beginning at 5 years of service!
- Opportunity for growth and development within the organization via training and continuous improvement
- Support from leadership, peers and other team members to help you succeed
More about this job
Responsibilities
The Junior Service Advisor will greet customers, check in vehicles and book service appointments. They will also call customers about maintenance and recommended work, and help Service Advisors with repair order follow-up.
Requirements
Candidates need strong customer service and communication skills, attention to detail and the ability to multitask. Computer proficiency, a valid driver's licence and a clean driving record are required, and prior customer service experience is an asset.
Skills
- Customer service
- Appointment scheduling
- Vehicle check-in
- Repair order administration
- Dealership management systems
- Upselling maintenance services
- Communication
- Attention to detail
- Multitasking
- Computer proficiency
- OnStar
Benefits
- Industry-leading benefits
- Employer matched RRSP
- Flex Days
- Travel Reward Program
- Training and development
Categories
- Customer Service & Support
- Sales
Keywords
- service advisor
- automotive service
- customer service
- appointment scheduling
- repair orders
- vehicle check-in
- dealership
- GM
- GMC
- Buick
- OnStar
- maintenance reminders
- customer follow-up
- entry level automotive
- Medicine Hat
Seniority
Entry level
Perks
- Generous paid time off
- Retirement plan
- Paid training
Tools
- dealership systems