Business Systems Analyst( Application Support)
- Toronto, ON, Canada
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Job details
- Job type
- Contract
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- Posting language
- English
- Posted
Original job description
Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are committed to delivering innovative technology solutions and connecting top-tier IT talent with leading organizations.
We are currently seeking a skilled Business Systems Analyst to support one of our major banking clients. This hybrid role combines the responsibilities of a Business Systems Analyst and an Application Support Analyst.
Location: Downtown Toronto
Work Model: Hybrid – three days per week in the office
Contract Duration: Initial one-year contract
Additional Requirement: Candidates must be comfortable participating in a rotating on-call support schedule.
Must Have Skills:
- 10+ years experience working in a related IT field and/or supporting business
- 2+ years supporting high critical business functions such as trading, payments or business functions / investment use cases within a Canadian financial institution
- 2+ years experience in performing SQL queries / reports or Database administration
- 2+ years utilizing performance and capacity management tools such as Dynatrace, Kabana, AppDynamics, Splunk, CA Introscope & Datadog, Gomez or New Relic
- 5+ years in an application support capacity. This will include incident and problem management.
Nice to haves
- Experience within a major Canadian financial institution.
- Experience in order routing vendors such as Broadridge, Fidessa FIX gateway or IRESS
- 2 + years experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, Service Now.
- Some familiarity with Dynatrace
- A strong understanding of microservices deployed within Cloud computing platforms – AWS, Kubernetes / Docker; GKE; Azure PCF is an asset
- Background in user interface testing including desktop web, mobile web, Android and iOS
More about this job
Responsibilities
Support business-critical applications for a major banking client, combining business systems analysis with application support. Participate in incident and problem management, performance and capacity monitoring, database or SQL work, and a rotating on-call schedule.
Requirements
Requires 10+ years of related IT or business-support experience, including at least five years in application support and two years supporting high-criticality business functions at a Canadian financial institution. Also requires experience with SQL or database administration and performance or capacity management tools; familiarity with financial order-routing systems, collaboration tools, cloud platforms, and user interface testing is an asset.
Skills
- Application Support
- Business Systems Analysis
- Incident Management
- Problem Management
- SQL
- Database Administration
- Performance and Capacity Management
- Dynatrace
- Splunk
- AppDynamics
- Datadog
- Financial Services
- Order Routing
- Microservices
- Cloud Computing
- User Interface Testing
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Finance & Accounting
- Consulting
Keywords
- Business Systems Analyst
- Application Support Analyst
- Financial Institution
- Banking
- Trading
- Payments
- Investment Use Cases
- Incident Management
- Problem Management
- SQL
- Database Administration
- Performance Management
- Capacity Management
- Dynatrace
- Kibana
- AppDynamics
- Splunk
- CA Introscope
- Datadog
- Gomez
- New Relic
- Broadridge
- Fidessa FIX Gateway
- IRESS
- JIRA
- Confluence
- SharePoint
- ServiceNow
- Microservices
- AWS