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Dawn InfoTek

Business Systems Analyst( Application Support)

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We are committed to delivering innovative technology solutions and connecting top-tier IT talent with leading organizations.

We are currently seeking a skilled Business Systems Analyst to support one of our major banking clients. This hybrid role combines the responsibilities of a Business Systems Analyst and an Application Support Analyst.

Location: Downtown Toronto

Work Model: Hybrid – three days per week in the office

Contract Duration: Initial one-year contract

Additional Requirement: Candidates must be comfortable participating in a rotating on-call support schedule.

Must Have Skills:

10+ years experience working in a related IT field and/or supporting business
2+ years supporting high critical business functions such as trading, payments or business functions / investment use cases within a Canadian financial institution
2+ years experience in performing SQL queries / reports or Database administration
2+ years utilizing performance and capacity management tools such as Dynatrace, Kabana, AppDynamics, Splunk, CA Introscope & Datadog, Gomez or New Relic
5+ years in an application support capacity. This will include incident and problem management.

Nice to haves

Experience within a major Canadian financial institution.
Experience in order routing vendors such as Broadridge, Fidessa FIX gateway or IRESS
2 + years experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, Service Now.
Some familiarity with Dynatrace
A strong understanding of microservices deployed within Cloud computing platforms – AWS, Kubernetes / Docker; GKE; Azure PCF is an asset
Background in user interface testing including desktop web, mobile web, Android and iOS

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More about this job

Responsibilities

Support business-critical applications for a major banking client, combining business systems analysis with application support. Participate in incident and problem management, performance and capacity monitoring, database or SQL work, and a rotating on-call schedule.

Requirements

Requires 10+ years of related IT or business-support experience, including at least five years in application support and two years supporting high-criticality business functions at a Canadian financial institution. Also requires experience with SQL or database administration and performance or capacity management tools; familiarity with financial order-routing systems, collaboration tools, cloud platforms, and user interface testing is an asset.

Skills

Application Support
Business Systems Analysis
Incident Management
Problem Management
SQL
Database Administration
Performance and Capacity Management
Dynatrace
Splunk
AppDynamics
Datadog
Financial Services
Order Routing
Microservices
Cloud Computing
User Interface Testing

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analyst
Application Support Analyst
Financial Institution
Banking
Trading
Payments
Investment Use Cases
Incident Management
Problem Management
SQL
Database Administration
Performance Management
Capacity Management
Dynatrace
Kibana
AppDynamics
Splunk
CA Introscope
Datadog
Gomez
New Relic
Broadridge
Fidessa FIX Gateway
IRESS
JIRA
Confluence
SharePoint
ServiceNow
Microservices
AWS

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