Business Systems Analyst (BSA) – Digital Wallet / Mobile & Digital Banking

Dawn InfoTek Inc. is a professional IT consulting firm that partners with major financial institutions, investment firms, and government organizations. We provide high-quality IT professionals to support our clients’ technology transformation and modernization initiatives.

We are seeking an experienced Business Systems Analyst (BSA) to support a major banking client's Digital Wallet initiative. The ideal candidate will have strong experience supporting mobile applications, digital banking platforms, digital payment solutions, or similar customer-facing financial technology projects.

We welcome candidates who have worked on comparable initiatives involving mobile banking functionality, payment integrations, digital transactions, or other mobile financial services. The successful candidate will work closely with business stakeholders, product owners, developers, architects, and QA teams to translate business needs into detailed functional and technical requirements.

Engagement Details

• Hybrid: 2 days per week in office
• Location: Downtown Toronto

Key Responsibilities

• Gather, analyze, and document business and system requirements for digital wallet and mobile banking initiatives.
• Translate business requirements into functional specifications, user stories, use cases, process flows, and acceptance criteria.
• Collaborate with developers, solution architects, product owners, and QA teams throughout the software development lifecycle.
• Analyze mobile application functionality, system integrations, APIs, data flows, and technical dependencies.
• Support the development and enhancement of customer-facing mobile and digital banking applications.
• Conduct gap analysis, impact assessments, and solution validation.
• Support system integration testing (SIT), user acceptance testing (UAT), defect resolution, and production implementation.
• Participate in Agile ceremonies, backlog refinement, sprint planning, and delivery activities.
• Identify and communicate technical risks, dependencies, and implementation challenges.

Required Qualifications

• 7+ years of experience as a Business Analyst or Business Systems Analyst in financial or banking environments.
• 4+ years of hands-on experience as a BSA working directly with software development teams.
• Strong experience supporting mobile application development, digital banking platforms, digital payment solutions, or comparable customer-facing financial applications.
• Strong understanding of SDLC, Agile methodologies, and end-to-end application delivery.
• Experience with REST APIs, system integrations, data mapping, and application interfaces.
• Ability to collaborate effectively with developers, solution architects, QA teams, and business stakeholders.
• Experience preparing user stories, acceptance criteria, workflow diagrams, and system documentation.

Preferred / Nice-to-Have Qualifications

• Experience with Digital Wallet, Mobile Payments, or similar financial technology initiatives.
• Experience with projects involving:

-Mobile banking applications and digital transactions

-Credit/debit card management and digital card services

-Payment processing, payment gateways, or funds transfers

-Digital card provisioning, tokenization, or wallet integrations

-Mobile banking features such as account management, bill payments, and money transfers

-Familiarity with Apple Pay, Google Wallet, or similar digital wallet ecosystems.

• Previous experience with Canadian banking or financial institutions.
• Understanding of mobile application architecture, API security, authentication, and authorization.
• Experience with Jira, Confluence, or similar Agile delivery tools.