Senior Business Systems Analyst (BSA) -Retail Banking / Digital Banking

Dawn InfoTek Inc. is a professional IT consulting firm partnering with major financial institutions, investment firms, and government organizations. We provide experienced IT professionals to support enterprise technology transformation and modernization initiatives.

We are looking for an experienced Senior Business Systems Analyst (BSA) to support one of the major Canadian banking clients on its digital banking initiatives. The ideal candidate will have a strong background in Canadian retail banking, preferably with hands-on experience at one or more of Canada's major banks, such as RBC, TD, Scotiabank, BMO, or CIBC. We are particularly interested in candidates who have worked on online banking platforms, digital banking applications, and customer-facing banking systems within technology delivery teams.

Location: Downtown Toronto, ON

Hybrid: 2 to 3 days onsite per week

Preferred Industry: Banking & Financial Services

Key Responsibilities:

• Gather, analyze, document, and validate business and system requirements.
• Support digital banking applications, online banking platforms, and retail banking technology initiatives.
• Analyze existing business processes, application functionality, system workflows, and user interfaces.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Collaborate with Business Owners, Product Owners, developers, QA, UX, and technology teams.
• Conduct gap analysis, impact assessments, and functional reviews.
• Support application enhancements, UI validation, and system modernization initiatives.
• Participate in SIT, UAT, regression testing, and defect resolution.
• Ensure business requirements align with existing banking functionality, user experience, and accessibility standards.
• Participate in Agile ceremonies and support end-to-end SDLC activities.

Required Qualifications

• 5+ years of experience as a Business Analyst or Business Systems Analyst in enterprise technology environments.
• 4+ years of hands-on BSA experience working within software development or technology delivery teams.
• Strong Canadian retail banking experience, preferably with RBC, TD, Scotiabank, BMO, or CIBC.
• Proven experience supporting online banking, digital banking, or customer-facing retail banking applications.
• Strong understanding of retail banking products, business processes, and application workflows.
• Solid experience in requirements gathering, functional documentation, business process analysis, and stakeholder management.
• Experience working closely with development, QA, and business teams.
• Strong knowledge of Agile methodologies and SDLC.
• Experience with SIT, UAT, regression testing, and defect management.

Nice to Have

• Experience with digital banking modernization or UI/UX enhancement initiatives.
• Knowledge of accessibility standards, including WCAG.
• Experience with Jira, Confluence, SQL, or API integration analysis.
• Previous experience supporting large-scale banking technology transformation projects.

If you have a strong background in Canadian retail banking and digital banking technology, we'd love to hear from you! Apply directly or send your resume to: nan.mu@dawninfotek.com