Operational Specialist

We are looking for an Operations Specialist to join our team in Toronto, Ontario on a long-term contract basis. This role is ideal for someone with strong administrative and operational experience who can manage multiple workflows accurately, communicate effectively, and work confidently in a fast-paced environment.

Responsibilities

• Manage end-to-end operational workflows, including exceptions and escalations.
• Coordinate with vendors, third-party providers, and external organizations to resolve issues.
• Review and validate AI-generated outputs to ensure accuracy and quality.
• Manage a high volume of cases while meeting strict deadlines.
• Cross-train across workflows to support changing business needs.
• Identify process gaps and recommend improvements to tools and workflows.
• Maintain accurate documentation and follow established processes.

Requirements

• Comfortable using AI and technology to improve efficiency and productivity.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Persistent and proactive when working with external parties and resolving issues.
• Strong communication skills, both written and verbal.
• High attention to detail and accountability for deadlines.
• Comfortable working in a fast-paced, ambiguous environment.
• Experience in operations, case management, project coordination, property management, real estate, insurance, mortgage, escrow, or a related field is an asset.
• Adaptable and comfortable learning new systems as the company evolves its internal technology stack.