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FT
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Dawn Recruiting Agency

System Implementation Specialist

Vaughan, ON, Canada

Salary: $90,000–$120,000, based on experience · Full-time

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Job details

Pay: Salary: $90,000–$120,000, based on experience
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are hiring one full-time, permanent System Implementation Specialist to join our Systems Department.

As the primary driver of client-facing system work, you will participate in client kick-off meetings, lead scoping meetings, and manage the technical execution that follows. You will work closely with the assigned Project Manager, who oversees overall project timelines and progress.

You will provide the technical expertise behind each engagement, explain system requirements and tools, answer technical questions, and present technical solutions directly to clients.

This Role Is for Someone Who…

Owns technical delivery from start to finish.
Can troubleshoot system and change-management issues in real time.
Can explain technical information clearly to different audiences.
Documents decisions, assumptions, and actions throughout projects.
Identifies risks honestly and sets realistic expectations.
Wants to build a career in professional services.

Responsibilities

Client & Project Work

Participate in client kick-off meetings.
Lead scoping sessions, User Acceptance Testing, user training, and other technical meetings.
Turn client meeting outcomes into clear task lists and execution plans.
Configure, implement, and deploy systems for new and existing clients.
Deliver implementation work and ensure accurate, on-time go-lives.
Provide client training, ongoing support, and professional communication.
Troubleshoot system, change-management, and implementation issues.
Customize systems and processes based on client needs.
Work closely with Project Managers and Project Coordinators to keep projects on track.

Operational & Administrative Responsibilities

Accurately track billable hours in Zoho Projects.
Manage and update Zoho Projects, Zoho Desk, and Zoho CRM.
Maintain consistent records and documentation across company systems.
Participate in weekly check-ins and complete relevant action items.
Handle internal communication and administrative tasks using company tools.
Schedule and participate in internal and client-facing meetings.
Communicate clearly and provide regular updates to leadership.
Handle sensitive financial and system information with discretion and integrity.

Requirements

These are non-negotiable:

1–2 years of hands-on experience implementing or supporting an enterprise-level ERP system such as Priority ERP, NetSuite, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance and Operations, SAP, or Epicor.
Experience working with ERP systems in a client-facing capacity.
Working knowledge of manufacturing or distribution operations, including buying and selling processes.
Demonstrated client-facing consulting and scoping experience.
Technical troubleshooting, system configuration, and implementation experience.
Strong organizational and documentation skills.
Ability to explain technical concepts clearly and adjust the level of detail based on the audience.
General knowledge of client data privacy and security practices when handling financial and system data.

Everything else, including tools, templates, workflows, and internal systems, will be provided through training.

Work Location

This is a hybrid role, combining remote work with required in-person attendance at client sites when needed, office days, team events, and training.

Candidates must be able to attend in person within the Greater Toronto Area (GTA). Travel and related expenses are the candidate's responsibility.

Compensation & Benefits

Salary: $90,000–$120,000, based on experience
Hybrid work environment
Comprehensive Medical, Dental, and Vision benefits
Clear growth opportunities toward Senior roles
Opportunity for billable project work
Eligibility for a discretionary year-end performance bonus based on individual and company performance
Professional growth and development opportunities

Accommodations are available upon request at any stage of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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More about this job

Responsibilities

Lead client-facing technical implementation work, including scoping, system configuration, deployment, user acceptance testing, training, and troubleshooting. Coordinate with project managers, maintain project records and billable hours, support clients, and communicate progress and risks to leadership.

Requirements

Requires 1–2 years of hands-on experience implementing or supporting an enterprise ERP in a client-facing role, with experience in consulting, scoping, configuration, and troubleshooting. Candidates must understand manufacturing or distribution operations and demonstrate strong organization, documentation, communication, and data privacy practices.

Skills

ERP Implementation
Client-Facing Consulting
Scoping
System Configuration
Technical Troubleshooting
Project Delivery
User Acceptance Testing
User Training
Change Management
Manufacturing Operations
Distribution Operations
Client Communication
Project Coordination
Documentation
Data Privacy and Security
Zoho Projects, Zoho Desk, and Zoho CRM

Benefits

Hybrid Work Environment
Medical, Dental, and Vision Benefits
Growth Opportunities Toward Senior Roles
Billable Project Work Opportunities
Discretionary Year-End Performance Bonus
Professional Growth and Development

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Resource Planning (ERP)
Priority ERP
NetSuite
Microsoft Dynamics 365 Finance and Operations
SAP
Epicor
Zoho Projects
Zoho Desk
Zoho CRM
System Implementation
System Configuration
Technical Troubleshooting
Client-Facing Consulting
Project Management
Project Coordination
Scoping Sessions
User Acceptance Testing
User Training
Change Management
Manufacturing Operations
Distribution Operations
Buying and Selling Processes
Client Data Privacy
Data Security
Billable Hours
Go-Live
Client Support

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