Automotive Service Advisor (Quebec)
- Brossard, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are seeking a Automotive Service Advisor in the Quebec, QC to coordinate vehicle repairs, review maintenance estimates and invoices, and provide excellent support to drivers and fleet managers.
Key Responsibilities
Key Responsibilities
- Review automotive and commercial truck technical information, manufacturer guidelines, and service recommendations to understand repair and maintenance requirements.
- Evaluate vehicle repair estimates, maintenance history, and service schedules to determine necessary repairs and maintenance.
- Prepare and issue purchase orders for vehicle repairs and maintenance, ensuring all required approvals are obtained.
- Review warranty and service contract coverage and explain which repairs and services are covered.
- Maintain accurate records of vehicle maintenance, repair activities, service recommendations, and related documentation.
- Serve as the primary point of contact for drivers, fleet managers, customers, and repair facilities regarding maintenance and repair matters.
- Explain repair estimates and maintenance recommendations to customers, respond to their questions, and resolve service-related concerns.
- Coordinate towing services and alternative transportation arrangements when required.
- Address customer complaints and work with repair facilities to resolve concerns regarding repair quality and service standards.
- Review vendor and repair shop invoices to ensure accuracy, identify billing discrepancies, and resolve issues before processing payments.
- Identify and document cost savings through repair estimate negotiations, invoice reviews, and maintenance cost evaluations.
- Recommend cost-effective repair and maintenance solutions to help customers manage vehicle expenses.
- Collaborate with internal departments and team members to ensure smooth operations and timely customer service.
- Support departmental projects, process improvements, and other assigned responsibilities.
- Post-secondary technical education or diploma in Automotive Technology, Automotive Service, or a related field.
- Valid Automotive Service Excellence (ASE) certification and/or Licensed Automotive Mechanic designation.
- Previous experience in automotive service operations, fleet maintenance, vehicle leasing, transportation, or customer service.
- Familiarity with reviewing vehicle maintenance estimates, repair recommendations, warranty claims, and vendor invoices.
More about this job
Responsibilities
Coordinate vehicle repairs and maintenance by reviewing estimates, service histories, warranties, and invoices, and by preparing approved purchase orders. Support drivers, fleet managers, customers, and repair facilities by explaining recommendations, resolving service concerns, arranging towing or alternative transportation, and identifying cost savings.
Requirements
Requires post-secondary technical education or a diploma in automotive technology, automotive service, or a related field, along with ASE certification and/or a licensed automotive mechanic designation. Previous experience in automotive service, fleet maintenance, vehicle leasing, transportation, or customer service is sought, as is familiarity with estimates, repair recommendations, warranty claims, and vendor invoices.
Skills
- Automotive Service Operations
- Vehicle Maintenance
- Repair Estimate Review
- Warranty and Service Contract Review
- Purchase Order Preparation
- Invoice Review
- Customer Service
- Fleet Maintenance
- Cost Negotiation
- Maintenance Recordkeeping
- Repair Coordination
- Complaint Resolution
- Vendor Coordination
- Automotive Technical Information
- Commercial Truck Maintenance
Visa sponsorship
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Categories
- Customer Service & Support
- Transportation
- Trades
- Administrative
Keywords
- Automotive Service Advisor
- Automotive Technology
- Automotive Service
- Licensed Automotive Mechanic
- Vehicle Repairs
- Commercial Trucks
- Fleet Maintenance
- Maintenance Estimates
- Repair Recommendations
- Manufacturer Guidelines
- Purchase Orders
- Warranty Claims
- Service Contracts
- Maintenance History
- Service Schedules
- Vendor Invoices
- Invoice Discrepancies
- Repair Estimate Negotiation
- Cost Savings
- Towing Services
- Alternative Transportation
- Customer Complaints
- Repair Quality
- Vehicle Leasing
- Transportation