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Added 26 mins ago
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Day & Ross

Operations Manager

Woodstock, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

You belong at Day & Ross.

Operations Manager

Full-time

Woodstock, ON

The Operations Manager is responsible for overseeing the operation of a large, time sensitive delivery and logistics operation that meets the expectations and need of customers. This includes all day-to-day opeations, as well as contributing to annual budgeting and planning

How You’ll Help

Works with the Dedicated Leadership Team to ensure operations meet or exceed customer and corporate requirements for unit cost, service quality and responsiveness.
Works closely with the Director Operations on operational plans, goals, and contributing to future innovations.
Ensures a preventative maintenance program is in place and effective for fleet and equipment.
Develops, implements and tracks on a monthly basis, an operational "dash board" for visual understanding of performance against plan elements.
Ensure all external stakeholder processes are followed and adhered to (SOP, SOS, JES,…).
Manages 3rd party relations with brokers, broker-drivers, customers, and support service.s
Leads a safe workplace culture and ensures all safety requirements are met.
Provides leadership to supervisor(s), to ensure alignment with operational and customer expectations.
Develops a culture of safety, professionalism and service excellence in all areas of operations.
Maintains policies and procedures to ensure compliance with Federal and Provincial transportation requirements.
Ensures all incidents (such as personal injuries; transportation collisions; spills etc) are promptly reported, documented, root causes identified and corrective/preventative measures implemented
Manages the dispatch function to ensure drivers are scheduled to meet company deliveries on time, including customer service reporting for customer relations.
Manages Brokers and Broker-Drivers, including, but not limited to driver schedules, equipment utilization, and driver contracts.
Provides mentoring and guidance through performance management process, including the establishment of objectives, conducting performance reviews, pay recommendations, development planning, and succession planning.
Oversees and manages professional development to support leadership development program.
Motivates and engages staff and develops effective peers, managers and clients.
Contributes to the development of annual budgets
Manages to an annual operating budget
Ensures compliance with all company and legislative reporting requirements.

Your Skills And Experience

Post secondary education, preferably in a field related to transportation or logistics
A suitable combination of education and experience may also be considered
Previous experience in the transportation industry, including operations, dispatch, and/or dock supervision or management
Advanced communication skills both verbal and written
Computer skills – accuracy, MS products, AS400, web based programs, RF Scanners
Strong trouble-shooting and problem solving skills
Demonstrated customer relationship skills
Strong conflict resolution skills
Ability to work under pressure and to deadlines with an appropriate sence of urgency
Ability to champion business needs in a collaborative manner to staff and colleagues
Results focused
Must be a self starter
Knowledge of various type of equipment is an asset (i.e., trucks, trailers, jacks, etc.)
Strong commitment to workplace safety

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values .

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More about this job

Responsibilities

Oversee daily transportation and logistics operations, including dispatch, fleet maintenance, broker relationships, customer service, safety, and compliance. Lead supervisors and staff, track operational performance, contribute to annual planning and budgets, and support employee development.

Requirements

Post-secondary education, preferably related to transportation or logistics, or a suitable combination of education and experience is sought. Candidates should have transportation industry experience and strong communication, computer, customer relationship, problem-solving, conflict resolution, and safety skills.

Skills

Transportation Operations
Logistics
Dispatch Management
Fleet Maintenance
Budget Management
Operational Planning
Performance Tracking
Customer Relations
Broker Management
Workplace Safety
Regulatory Compliance
Incident Management
Leadership
Performance Management
Conflict Resolution
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Transportation
Logistics
Dedicated Fleet
Operations Management
Dispatch
Dock Supervision
Fleet Maintenance
Preventative Maintenance
Operational Dashboard
Unit Cost
Service Quality
Standard Operating Procedures
Broker Relations
Broker-Drivers
Driver Scheduling
Equipment Utilization
Workplace Safety
Transportation Compliance
Incident Reporting
Root Cause Analysis
Corrective Measures
Customer Relations
Annual Budgeting
Performance Reviews
Succession Planning
MS Products
AS400
Web-Based Programs
RF Scanners
Trucks

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