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Day & Ross

Operations Manager

1400 Inkster Boulevard, Winnipeg, MB, R2X 1P9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

You belong at Day & Ross.

Operations Manager

Full-time

Winnipeg, MB

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.

How You’ll Help:

Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
Recognize problems and work with others towards a practical and speedy resolution.
Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
Other related duties as may be required.

Your Skills and Experience:

Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
Experience in dealing with brokers or Owner / Operators
Demonstrated experience in managing and motivating people
Experience and knowledge of LTL Pick up dispatching and deliveries
- Communication skills - advanced
- Computer skills – accuracy, MS products, AS400, web based programs
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Results focused
- Strong sense of urgency and ownership of deliverables
- Understanding contracts and budgets
- Must have a current forklift certification as well as all other safety training

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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More about this job

Responsibilities

The Operations Manager oversees terminal-based pickups, deliveries, equipment management, and team development to ensure operational success. They are responsible for leading a high-volume LTL dock operation, managing vendor relationships, and driving process improvements while maintaining safety standards.

Requirements

Candidates should have previous transportation or operational experience, with a preference for post-secondary education. Strong communication, conflict resolution, and computer skills are required, along with a current forklift certification.

Skills

Operations management
Team leadership
LTL dispatching
Vendor management
Conflict resolution
Process improvement
Safety compliance
Forklift operation
AS400
MS Office
Contract management
Budgeting
Communication
Problem solving
Logistics

Benefits

Professional development
Safety-first culture
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
LTL
Transportation
Logistics
Terminal management
Dock operation
Owner-operators
Broker management
Forklift certification
AS400
Process improvement
Safety training
Vendor management
Load factor
On-time delivery
Freight flow
Contract renewals
Team development
Customer experience
Productivity standards

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