Sales Support Coordinator

You belong at Day & Ross.

Sale Support Coordinator Full-time

Brampton, ON

The Sales Support Coordinator plays a critical role in supporting the sales organization through reporting and analytics, proposal development, and cross-functional collaboration. This position serves as a key liaison between customers and internal departments, helping ensure exceptional customer experience and supporting business growth opportunities.

How You’ll Help

• Provide administrative and operational support to the sales team.
• Support customer account management activities and maintain strong customer relationships.
• Serve as the primary point of contact for customer escalations, ensuring timely communication and resolution.
• Assist sales representatives with customer requests, service reviews, and account-related initiatives.
• Maintain accurate customer account information within CRM and internal systems.
• Coordinate and develop responses to customer Requests for Information (RFIs).
• Collaborate with Sales, Pricing, Operations, Legal, and other internal stakeholders to prepare comprehensive Request for Proposal (RFP) submissions.
• Track proposal deadlines and ensure all required documentation is completed accurately and submitted on time.
• Support strategic growth initiatives by coordinating customer requirements and gathering operational information for proposals.
• Develop and maintain customer performance reports and sales dashboards.
• Analyze customer data and provide insights on account activity, trends, and opportunities for growth.
• Prepare regular customer reporting packages and business performance summaries.
• Create and deliver Quarterly Business Review (QBR) presentations for customers and internal stakeholders.

Your Skills & Experience:

• Experience within the transportation, trucking, logistics, or supply chain industry preferred.
• Strong proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Outlook, and Teams.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Customer-focused mindset with excellent relationship management abilities.
• Experience within the transportation, logistics, trucking, or supply chain industry.
• Experience using CRM platforms, preferably Salesforce, along with Transportation Management Systems (TMS) and Business Intelligence (BI) tools.
• Knowledge of Truckload (TL), Less-Than-Truckload (LTL), Intermodal, and Cross-Border transportation services.
• Experience coordinating RFI and RFP processes.
• Advanced Excel and PowerPoint skills, including data analysis and executive-level presentation development.
• Customer Relationship Management
• Sales & Account Support
• Proposal and RFP Coordination
• Business Reporting & Data Analysis
• Presentation Development 
• Stakeholder Management
• Problem Solving & Critical Thinking
• Cross-Functional Collaboration
• Time Management & Prioritization
• Attention to Detail
• Process Improvement
• Customer-Centric Communication

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.