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Added 4 months ago
DS
Agentic AI Engineer
D3 Security Management Systems
Vancouver, BC
- Full-time
…Operations Center (ASOC) platform. Morpheus automates Tier 1–3 analyst work with unmatched precision, processing millions of alerts in real time and empowering security teams to respond…
Added 3 months ago
L&
Senior Systems Analyst (SAP BTP)
Lindt & Sprüngli (Canada), Inc
Toronto, ON · LSNA - CAN - Corporate - Head Office - Toronto - ON - LSNA
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business Technology Platform (BTP) to drive design, integration, and innovation across enterprise…
Added 1 month ago
Support Center Analyst II
eSentire
Waterloo, ON
This role will report to the Manager, Support Center within our Support Operations organization and will function as an experienced analyst and mentor for Support Center Analyst 1.
Added 3 months ago
M
Intermediate Business Analyst
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…and Project Management supporting all MDA sites. The Business Analyst analyzes complex business problems and provide automated sustainable solutions to the organization. The Candidate…
Added 1 month ago
SH
Quality Assurance Analyst
SE Health
Markham, ON
- Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 1 month ago
SH
Quality Assurance Analyst
SE Health
Markham, ON
- Contract
As a Quality Assurance Analyst, you will participate in the planning, preparation, and execution of testing for in-house applications, integrations, and vendor/SaaS solutions. The role will…
Added 3 months ago
SD
Business Analyst
Symbiotic Digital
Toronto, Ontario · Downtown Toronto (Central Bay Street), Ontario
- Contract
We are seeking a Senior Business Analyst to provide a
Added 3 months ago
K
Senior Business Analyst
Klick
Toronto, Ontario
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 6 months ago
E
HPLC Analyst - Eurofins BioPharma Product Testing Toronto, Inc.
Eurofins
Toronto, Ontario
- $50,000 CAD / year
- Full-time
Reporting directly to the Department Head - Chemistry, the Analyst will be responsible for providing basic technical support and analysis within the Biopharmaceutical Chemistry Testing…
Added 3 months ago
D&
Solutions Analyst, Sales Operations
Day & Ross
Brampton, Ontario
- Full-time
The Solutions Analyst – Customer Solutions will be responsible for supporting the implementation of process and technology changes with key partners. It is critical that the incumbent have…
Added 3 months ago
LG
Application Support Analyst
LaPrairie Group
Alberta · Calgary, Alberta
- Full-time
…seeking a motivated, analytical, and customer-focused Application Support Analyst to join our IT team, in downtown Calgary. This role will help improve the way our business systems, data,…
Added 1 month ago
OS
Senior Associate, Analytics Solutions - Technology Services Group
Optimus SBR
Toronto, ON
- Full-time
Taking complex information and turning it into a clear and understandable business story, using PowerPoint and other tools to communicate analytical findings and support discussions.
Added 1 month ago
FC
Risk Systems Analyst
Fidelity Canada
Calgary, AB · Toronto, ON · Montreal, QC
- Full-time
Support the evolution of enterprise risk capabilities through platform enablement and optimization
Added 1 month ago
T
Bus Sys Analysis Specialist
TD
Toronto, ON
- Full-time
…Markets businesses. We are looking for a Senior Business Systems Analyst based in Toronto to join our team to help deliver scalable, modern solutions that support colleagues and…
Added 1 month ago
C
Java Applications Development Lead, Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior-level position within the Markets Treasury Technology team, specifically focusing on the Money Markets domain. This role is…
Added 1 month ago
Scaled Customer Success Lead
ContactMonkey
Toronto, ON
Work cross-functionally with Product, Marketing, Sales, and Support to surface customer insights and close gaps that impact segment retention
Added 1 month ago
I
Senior Cloud Security Operations Analyst
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
Hands on security experience with implementation and support of CI/CD pipelines, Secret Management solution, WAF, Cloud Firewall rules management, Kubernetes, Container, API gateway,…
Added 1 month ago
KS
Business Systems Analyst / Product & Pricing Consultant – Senior / Lead
Kastech Software Solutions Group
Toronto, ON
- $60 to $70 CAD / hour
- Contract
We are looking for a Senior/Lead Business Systems Analyst (BSA) / Product & Pricing
Added 1 month ago
M
Senior Developer, Guidewire ClaimCenter Integrations
Maarut
ON · Toronto /Montreal, Ontario
- Contract
developer with a strong Java/API integration background, not a configuration
Added 3 months ago
TD
Ecommerce Business Analyst
Teifi Digital
Vancouver, British Columbia
- $65,000 to $80,000 CAD / year
As an Ecommerce Business Analyst at Teifi Digital, you will collaborate with the Delivery team to implement Shopify Plus stores, apps, and integrations. Your responsibilities include…
Added 1 month ago
Senior Application Security Analyst
Purolator
ON · Mississauga, ON
The Senior Application Security Analyst is responsible for embedding security into the software development lifecycle (SDLC) by partnering closely with application and engineering teams.…
Added 5 months ago
ICQA Data Analyst
Amazon
Pitt Meadows, British Columbia
Amazon Canada Fulfillment Services is hiring a Data Analyst to support the Inventory Control / Quality Assurance (ICQA) team. The Data Analyst assigned to ICQA will work closely with the…
Added 3 months ago
L
Senior Marketing Manager - LotusFlare DNO
LotusFlare
Toronto, Ontario
- Full-time
Provide sales enablement collateral and market intelligence to support active sales cycles
Added 1 month ago
Technical Analyst Advisory (Mortgage Backed Securities and Securitization)
Scotiabank
Toronto, ON
A Technical Analyst Advisory (Mortgage Backed Securities and Securitization) is a hybrid role that combines business analysis, technical analysis, application support, data analysis, and…
Added 1 month ago
Development & Operations Analyst
CAA Club Group
Markham, Ontario · Thornhill, ON
…Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems &…

Day & Ross

Solutions Analyst, Sales Operations

170 Van Kirk Dr., Brampton, ON, L7A 1K9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 2 years experience, preferably in the transportation/ogistics industry is considered an asset
Posting language: English
Posted: Jul 13, 2026

Original job description

You belong at Day & Ross.

Solutions Analyst, Sales Operations Full-time Brampton, ON

The Solutions Analyst – Customer Solutions will be responsible for supporting the implementation of process and technology changes with key partners. It is critical that the incumbent have an understanding of best practices and technology to improve and enhance what and how we communicate with key partners. The incumbent must possess the requisite skills to support the requirements gathering, process mapping, testing and assessment, and communication of findings to relevant

How You’ll Help

Collaborates with the Business Solutions Specialist and business users to determine a project or initiative’s requirements through interaction and research.
Able to articulate the voice of the customer and partner to provide progressive and practical solutions to internal and external stakeholders that drive value in our services
Actively participates in interviews with the Solutions Specialist to capture requirements in workshops, questionnaires, site visits, workflow storyboards, user story constructs, use cases, and other methods as appropriate
Work closely with customers, sales leaders, customer care, and external partners to capture business requirements & enhancements to identify and document requirements for priorities
Supports recommended solutions to drive efficiencies in partner relations with standardization of partner services
Translate business requirements to technical requirements. This includes using powerful analysis and modeling tools to match functional and strategic business objectives with practical technical solutions
Ability to provide advice for solutions beyond the current problem to solution for the future
Identifies the portability and impact of solutions beyond the functional area being assessed
Creates process models, specifications, diagrams, and charts to provide direction to developers and the project team
Supports the creation of test scripts, test plans and test scenarios which are based on the as-is state as well as the to-be objective to ensure requirements are met
Leads the QA of solutions to ensure features and functions have been enabled and optimized and requirements met.
Support development of training materials
Supports go live activities to assist with resolution of identified defects or enhancements
Provides ongoing support to Super User Network
Supports Application Management Support (AMS) with clarifying impact of tickets and work orders as required.
Actively participates with feedback to the Project Manager, Solutions Specialist, Testing Manager, and business users during project review sessions

Your Skills & Experience:

Completion, or enrolled in, Business Analysis certification
College diploma or university degree in the field of business administration, finance, or information systems. Professional certification recommended.
ITIL certification recommended
Experience working with SalesForce is an asset
Experience with customer facing technologie / is required. .
Experience with call centre procedures and technologies is required
2 years experience, preferably in the transportation/ogistics industry is considered an asset
Proven experience with process and technical requirements analysis, elicitation, modeling, verification, and methodology development
Familiarity Experience with integration software and customer facing technologies (EDI/API/Informatica) is required
Strong interpersonal skills – ability to ask insightful questions to retrieve required information needed from stakeholders and provide regular feedback to the Solutions Specialist
Great listening skills - able to translate functional requirements into technical specifications
Ability to impact and influence stakeholders to support changes in process or technology
Comfort with supporting stakeholder meetings and eliciting requirements
Ability to identify technical issues or opportunities and translate these to a functional outcome back to the Solutions Specialist
Documentation Skills/technical writing - including requirements documents, reports, specifications, plans and analysis.
Knowledge of Business Processes – ability to have a Bbusiness oriented vision
Ability to convert specifications into test cases and group into test cycles. Leading stakeholders/Super Users through test cycles
Ability to identify change impacts from process/system changes and convert input into training material creation
A mindset of continuous improvement
Knowledge of Project Management Fundamentals.
IT Fluency – demonstrate a clear understanding of how different IT products are related, interface with and connect to each other, as well as the positive or negative effect they may have in a given situation.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values

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More about this job

Responsibilities

The Solutions Analyst supports the implementation of process and technology changes by gathering requirements and translating them into technical specifications. They are responsible for process modeling, QA testing, and providing ongoing support to ensure optimized partner relations and service efficiencies.

Requirements

Candidates should have a degree in business, finance, or information systems, with a preference for Business Analysis or ITIL certifications. Required experience includes working with customer-facing technologies, call center procedures, and technical requirements analysis.

Skills

Business Analysis
Process Mapping
Requirements Gathering
Technical Writing
SalesForce
EDI/API
Informatica
QA Testing
Stakeholder Management
ITIL
Project Management
User Story Construction
Data Modeling
Call Centre Technology
Customer Solutions
Change Management

Visa sponsorship

Not detected in the job text

Keywords

SalesForce
EDI
API
Informatica
ITIL
Business Analysis
Process Modeling
QA
Transportation
Logistics
User Stories
Use Cases
Technical Specifications
Stakeholder Influence
Continuous Improvement
Project Management Fundamentals
AMS
Super User Network
Workflow Storyboards
Requirements Elicitation

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