Find work in Canada.

331,533 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Operations Manager
Tandet
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced and forward-thinking Operations Manager to lead our Hamilton transportation operation. This role is ideal for a transportation professional with strong…
Added 12 mins ago
Sales Account Executive
Expera Information Technology Inc.
Calgary, AB
Full-time
Relationship-building and customer service skills focused on trust, responsiveness, and client success.
Added 12 mins ago
Principal
Stack'd Consulting Inc.
Calgary, AB
Full-time
· Team Building – You want to find, lead, develop, and retain 'A' players who work together as an 'A' team, and you measure your success by theirs.
Added 13 mins ago
Expert en matériaux et procédés (M&P) aérostructure | Airframe Materials and Processes (M&P) Expert
Airbus
Montreal, QC · Mirabel, QC
Full-time
Vous avez une solide expérience dans l'industrie aérospatiale, notamment au sein de la communauté des matériaux et procédés (M&P) de structure, et vous souhaitez développer de nouvelles…
Added 13 mins ago
Category Manager
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
…line or category, including full financial accountability. Success in this role requires exceptional business acumen a deep understanding of how commercial, financial, and operational…
Added 13 mins ago
Branch Manager - Provincial Opportunity, Newfoundland 1
Scotiabank
St. John's, NL
…who are ready to accelerate their career while gaining broad experience across our retail network. Participants complete an immersive training and development journey, building the skills…
Added 13 mins ago
Category Manager
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
…line or category, including full financial accountability. Success in this role requires exceptional business acumen a deep understanding of how commercial, financial, and operational…
Added 13 mins ago
Principal Mechanical Design Specialist
Samuel, Son & Co.
Waterloo, ON
$49.85 to $68.54 CAD / hour
Full-time
Help teams make better technical decisions by applying practical judgment, system-level thinking, and long-term design experience
Added 13 mins ago
Industrial Engineer
General Motors
Oshawa, ON
Full-time
…dynamic, fast-paced manufacturing environment is critical to your success at General…
Added 13 mins ago
Sr Project Contract Manager
Alstom
Saint-Bruno, QC
We seek a passionate Sr Project Contract Manager to lead contract management for complex rail projects, collaborating with dedicated teams to deliver innovative solutions that drive…
Added 29 mins ago
Technical Solutions Analyst
PCL Construction
Edmonton, AB
…are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction…
Added 29 mins ago
Senior Digital Strategy Lead, Accelerated Growth Team
Google
Toronto, ON
environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding…
Added 29 mins ago
Household Sales Representative
Culligan Stewart Water Conditioning
Winnipeg, MB
$80,000 to $115,000 CAD / year
Full-time
Work in a Collaborative Environment – Communicate effectively with management, service/installation teams, and customer service to ensure seamless customer experiences.
Added 42 mins ago
Territory Manager - Industrial
Lambert Nemec Group
Vancouver, BC
Full-time
Lead prospective accounts through the sales process from initial contact through negotiation, onboarding, and initial stocking orders
Added 42 mins ago
Expert en matériaux et procédés (M&P) aérostructure | Airframe Materials and Processes (M&P) Expert
Airbus
Montreal, QC
Full-time
Vous avez une solide expérience dans l'industrie aérospatiale, notamment au sein de la communauté des matériaux et procédés (M&P) de structure, et vous souhaitez développer de nouvelles…
Added 42 mins ago
Regional Director of Daily Operations
Easton's Group of Hotels
Markham, ON
Full-time
Candidates must have 7–10 years of progressive hotel operations experience, including multi-property oversight or senior hotel leadership experience.
Added 43 mins ago
E-commerce Business Lead
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
We are looking for an Ecommerce Business Lead who is accountable for driving the growth, performance, and commercialization of the eCommerce business. Acting as the owner of the digital…
Added 43 mins ago
Business Systems Administrator
eSentire
ON
The Business Systems Administrator supports eSentire's Sales, Marketing, Customer Success, and Finance teams as a hands-on technical owner of core business systems, with a focus on…
Added 43 mins ago
Sales Associate-Retail (Days, Closings, Weekends)
Roots
Belleville, ON
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 43 mins ago
Team Lead-Retail (Days, Closings, Weekends)
Roots
Belleville, ON
We are currently hiring for a Team Lead with FLEXIBLE AVAILABILITY (DAYS, CLOSINGS, WEEKENDS). The Team Lead links the leadership team and the sales associates by assisting in the…
Added 43 mins ago
Director of Marketing
Action Furnace
Calgary, AB
Full-time
Measure success by customer quality, acquisition cost, payback and profit, not lead volume alone, and match demand to our field and call centre capacity.
Added 58 mins ago
Customer Success Manager - Contract (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
3+ years of experience in customer success, implementation, customer support, or a related field.
Added 58 mins ago
Customer Success Manager (Procurement)
Euna Solutions
ON · Oakville, Ontario
Full-time
3+ years of experience in customer success, implementation, customer support, or a related field.
Added 58 mins ago
Glazing Service Superintendent
Flynn Group of Companies
Winnipeg, MB
Full-time
· 5+ years experience in a Construction environment; Service Glazing experience is preferred
Added 58 mins ago
CF Richmond Centre - Mandarin Speaking Associate Manager PT Under 20 hours
Tumi
Richmond, BC
Part-time
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…

Dayforce

Sr Manager Customer Support

Canada

Apply by: Nov 27, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity:

The Senior Manager, Centralized Planning for Central Distribution is a highly visible leadership role responsible for workforce execution across teams and skill sets, ensuring the right work reaches the right resources at the right time, identifies and mitigates operational risks, and drives resolution across multiple functions and workstreams. This role leads incident and business-impacting event management, coordinating cross-functional response, establishing priorities, driving timely resolution, and ensuring clear, consistent communication to customers and internal stakeholders.

The Senior Manager is also accountable for process evolution and operational transformation, identifying opportunities to improve how work is managed and introducing scalable operating mechanisms that improve efficiency, employee experience, and customer outcomes. Success requires the ability to connect strategy to execution, navigate competing priorities, influence across organizational boundaries, and create clarity and momentum in complex, rapidly changing environments.

What You’ll Get to Do

1. Work Distribution, Proficiency & Operational Optimization

Own ensuring customer work is routed to the right resource based on proficiency, capacity, and business priority. Optimize workload distribution across teams, skills, cases, tickets, and queues. Use proficiency and capability data to improve routing, resource allocation, automation, and workload balancing. Identify and drive opportunities to reduce transfers, rework, underutilization, and burnout while improving speed, quality, and customer outcomes.

2. Capacity, Scheduling & Real-Time Performance

Provide strategic oversight of forecasting, capacity planning, scheduling, and workforce management. Ensure staffing aligns to demand, skill coverage, service commitments, and business priorities adjust resources as conditions change. Partner with operational leaders on adherence, productivity, capacity utilization, and service-level performance. Identify and mitigate workforce and operational risks before they impact customers or employees.

3. Customer Experience & Operational Excellence

Drive strategies that improve NPS, customer outcomes, service effectiveness, and operational performance. Partner with Success and customer-facing teams to understand customer needs, trends, and opportunities. Lead cross-functional initiatives that improve consistency, quality, speed, scalability, and case management. Establish KPIs connecting workforce decisions to customer, service, productivity, and financial outcomes. Surface emerging risks and opportunities and drive timely accountability.

4. Process Evolution, Transformation & Risk Management

Lead continuous improvement and process evolution that increases efficiency and improves customer and employee experiences. Apply process engineering, operational excellence, data, automation, and technology to solve complex problems and scale operations. Lead change initiatives, transition plans, and adoption across impacted teams. Establish risk mitigation strategies across workforce, service, customer, and operational areas.

5. Leadership & Organizational Development

Establish clear accountability, priorities, performance expectations, and decision-making mechanisms. Build a high-performing culture grounded in engagement, empowerment, collaboration, and continuous improvement. Develop future-state capabilities and talent in partnership with Learning & Development and Talent Acquisition.

6. Key Partnerships

This role will work closely with:

Resource Planning - scheduling, staffing models, hiring plans, capacity management, and workforce executio
Customer Operations Leadership - strategic priorities, service targets, performance, organizational capability, and accountability
Success and other business partners - customer needs, escalations, service effectiveness, and opportunities to improve the customer experience
Global Business Operations - forecasting methodology, reporting standards, analytics, and business insights

What You Bring

7+ years of experience in Customer Operations, workforce/resource planning, operational strategy, or analytics.
5+ years of people leadership, including leading leaders or complex cross-functional teams.
3+ years of experience in contact center customer support/service operations, including resource management, case management, support queues, SLAs, and customer experience metrics.
Deep understanding of forecasting, capacity planning, scheduling, staffing, workload management, and multi-skill environments.
Ability to translate complex business problems and data into clear strategies and executable solutions.
Proven experience leading process improvement, organizational change, and operational transformation.
Exceptional communication and executive presentation skills with the ability to influence senior stakeholders across functions and geographies.
Demonstrated ability to develop and retain talent and operate effectively amid ambiguity, competing priorities, and tight deadlines.
Bachelor’s degree in Business, Information Technology, Operations, or related field preferred.

What Would Make You Really Stand Out

You naturally connect customer demand, workforce capacity, employee capability, and business outcomes.
You have built or transformed a centralized planning, workforce management, or operational strategy function.
You understand how proficiency, skill, and capacity should drive workload distribution and resource allocation.
You thrive in fast-paced environments, remain solutions-oriented, and influence effectively without relying on direct authority.
You anticipate risks, identify future business needs, and build scalable operating models.
You are passionate about creating exceptional experiences for both customers and employees.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

Apply About employer

More about this job

Responsibilities

The Senior Manager is responsible for centralized workforce planning, ensuring optimal resource distribution and operational efficiency across global teams. They lead incident management, drive process evolution, and establish scalable operating mechanisms to improve customer outcomes and service performance.

Requirements

Candidates must have at least 7 years of experience in customer operations or workforce planning, with 5 years in a leadership capacity. A bachelor's degree in a relevant field is preferred, along with deep expertise in capacity planning, scheduling, and cross-functional stakeholder management.

Skills

Workforce management
Capacity planning
Operational strategy
Customer operations
Process engineering
Data analysis
Change management
Leadership
Resource allocation
Service level management
Risk management
Performance management
Cross-functional collaboration
Strategic planning
Communication
Automation

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Human Capital Management
HCM
Workforce Management
Capacity Planning
Operational Excellence
Customer Support
Service Level Agreements
SLA
Process Engineering
Change Management
Data Analytics
Automation
Resource Allocation
KPI
NPS
Strategic Planning
Incident Management
Business Operations
Cross-functional Leadership
Workload Balancing

Report this job