Find work in Canada.

329,779 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 9 mins ago
Senior Manager - Program & Project Management
LTM
ON · Ontario, Canada
$81,215 to $133,000 USD / year
Full-time
We are seeking a strategic and execution focused Senior Technical Program Manager to lead our AIML initiatives You will act as the operational backbone of our Artificial Intelligence…
Added 9 mins ago
Privacy Coordinator
Government of Newfoundland and Labrador
St. John's, NL
$72,639 to $94,431 CAD / year
Full-time
Added 9 mins ago
Exploration Geologist
Cadillac Mines Corporation (Formerly Gold Candle Ltd.)
ON · Virginiatown, ON
Full-time
Lead toolbox talks and hazard reporting on your rigs.
Added 9 mins ago
Manager, Quality systems
CIMA+
Calgary, AB
$97,360 to $133,870 CAD / year
Full-time
Lead the design, the management, and the continuous improvement of the Quality Management System (QMS), including document planning, templates, impact analyses, training programs,…
Added 9 mins ago
Store Lead
Moores Clothing
Winnipeg, MB
Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 9 mins ago
Human Resources Administrator
Hydrostor
Toronto, ON
$50,000 to $70,000 CAD / year
Full-time
Our cutting-edge A-CAES technology is uniquely poised to revolutionize the energy landscape. Join us as we lead the way in shaping a reliable and secure energy future.
Added 9 mins ago
Customer Service Quality Manager
Merrithew®
Toronto, ON · Scarborough, ON
$75,000 to $100,000 CAD / year
Full-time
Innovation – Delivering the best, highest-quality products, programs and services
Added 9 mins ago
Customs Compliance Manager
Stoakley-Stewart Consultants Ltd.
Mississauga, ON
$105,000 to $120,000 CAD / year
Full-time
…proactively identify opportunities to strengthen client compliance…
Added 9 mins ago
Manager, Quality systems
CIMA+
Mississauga, ON
$97,360 to $133,870 CAD / year
Full-time
Lead the design, the management, and the continuous improvement of the Quality Management System (QMS), including document planning, templates, impact analyses, training programs,…
Added 9 mins ago
Cleaning Supervisor (Warehouse Belleville)
Commercial Cleaning Services
Belleville, ON
Other
At Commercial Cleaning Services, we’re proud to call ourselves professional cleaners, with industry leading training programs, environmentally friendly cleaning products and practices, and…
Added 9 mins ago
Supervisor, Finance and Accounting
Upper Thames River Conservation Authority
London, ON
Full-time
…to our Board of Directors. Together, we shape policies and programs that reflect the needs of our communities and support the long-term health of our…
Added 9 mins ago
Information Technology Project Manager
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
We are looking for a IT Project Manager for one of our clients in Montreal. This role will have to lead the delivery of strategic and complex technology initiatives. This role is…
Added 9 mins ago
Dealership Controller
Hays
Mississauga, ON
$90,000 to $100,000 CAD / year
Full-time
Lead and mentor the dealership’s Accounting team, setting clear processes and high standards
Added 9 mins ago
Manager, Quality systems
CIMA+
Montreal, QC
Full-time
Lead the design, the management, and the continuous improvement of the Quality Management System (QMS), including document planning, templates, impact analyses, training programs,…
Added 9 mins ago
Senior Business Development Manager
Magnet Search Group Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
…Senior Business Development Manager to join their team and lead the development and execution of a Strategic National Account for their business. This role is located in the Greater Toronto…
Added 9 mins ago
Controller
Architecture49 Inc.
Montreal, QC
Full-time
As a trusted finance partner to Project Directors, Project Managers, and senior business leaders, you will lead a team of Project Financial Advisors, ensuring financial excellence…
Added 9 mins ago
EHS Manager
Veolia | Water Tech
Oakville, ON
Full-time
Initiate, improve, and lead the integration of EHS policies, programs, and practices into the business; ensure all employee and contractor training is completed, documented, and maintained
Added 9 mins ago
Senior Copywriter
Burson
Toronto, ON
Full-time
…redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the…
Added 9 mins ago
Assistant Store Manager Winners Central City
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
$48,592.5 to $68,029.5 CAD / year
Full-time
Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
Added 9 mins ago
Manager, Quality systems
CIMA+
Vancouver, BC
$97,360 to $133,870 CAD / year
Full-time
Lead the design, the management, and the continuous improvement of the Quality Management System (QMS), including document planning, templates, impact analyses, training programs,…
Added 10 mins ago
Senior QA Analyst
WestJet Group
Calgary, AB
This role will lead quality activities across ServiceNow Customer Service Management, integrations, automation, and emerging AI and Voice capabilities. Working closely with Product Owners,…
Added 10 mins ago
Meat Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Exeter, ON
…while adhering to all protocols, procedures, policies and other programs and…
Added 10 mins ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Ability to lead audit engagements independently while partnering effectively with stakeholders at all levels of the organization.
Added 10 mins ago
Manager, Finance
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
Lead functional team and drive employee engagement
Added 10 mins ago
Data Analyst Developer
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Lead Data Analyst Developer, the Data Analyst Developer primary function is to participate in the analysis, development, integration and automation of various data…

Dayforce

Sr Manager Customer Support

Canada

Apply by: Nov 27, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the Opportunity:

The Senior Manager, Centralized Planning for Central Distribution is a highly visible leadership role responsible for workforce execution across teams and skill sets, ensuring the right work reaches the right resources at the right time, identifies and mitigates operational risks, and drives resolution across multiple functions and workstreams. This role leads incident and business-impacting event management, coordinating cross-functional response, establishing priorities, driving timely resolution, and ensuring clear, consistent communication to customers and internal stakeholders.

The Senior Manager is also accountable for process evolution and operational transformation, identifying opportunities to improve how work is managed and introducing scalable operating mechanisms that improve efficiency, employee experience, and customer outcomes. Success requires the ability to connect strategy to execution, navigate competing priorities, influence across organizational boundaries, and create clarity and momentum in complex, rapidly changing environments.

What You’ll Get to Do

1. Work Distribution, Proficiency & Operational Optimization

Own ensuring customer work is routed to the right resource based on proficiency, capacity, and business priority. Optimize workload distribution across teams, skills, cases, tickets, and queues. Use proficiency and capability data to improve routing, resource allocation, automation, and workload balancing. Identify and drive opportunities to reduce transfers, rework, underutilization, and burnout while improving speed, quality, and customer outcomes.

2. Capacity, Scheduling & Real-Time Performance

Provide strategic oversight of forecasting, capacity planning, scheduling, and workforce management. Ensure staffing aligns to demand, skill coverage, service commitments, and business priorities adjust resources as conditions change. Partner with operational leaders on adherence, productivity, capacity utilization, and service-level performance. Identify and mitigate workforce and operational risks before they impact customers or employees.

3. Customer Experience & Operational Excellence

Drive strategies that improve NPS, customer outcomes, service effectiveness, and operational performance. Partner with Success and customer-facing teams to understand customer needs, trends, and opportunities. Lead cross-functional initiatives that improve consistency, quality, speed, scalability, and case management. Establish KPIs connecting workforce decisions to customer, service, productivity, and financial outcomes. Surface emerging risks and opportunities and drive timely accountability.

4. Process Evolution, Transformation & Risk Management

Lead continuous improvement and process evolution that increases efficiency and improves customer and employee experiences. Apply process engineering, operational excellence, data, automation, and technology to solve complex problems and scale operations. Lead change initiatives, transition plans, and adoption across impacted teams. Establish risk mitigation strategies across workforce, service, customer, and operational areas.

5. Leadership & Organizational Development

Establish clear accountability, priorities, performance expectations, and decision-making mechanisms. Build a high-performing culture grounded in engagement, empowerment, collaboration, and continuous improvement. Develop future-state capabilities and talent in partnership with Learning & Development and Talent Acquisition.

6. Key Partnerships

This role will work closely with:

Resource Planning - scheduling, staffing models, hiring plans, capacity management, and workforce executio
Customer Operations Leadership - strategic priorities, service targets, performance, organizational capability, and accountability
Success and other business partners - customer needs, escalations, service effectiveness, and opportunities to improve the customer experience
Global Business Operations - forecasting methodology, reporting standards, analytics, and business insights

What You Bring

7+ years of experience in Customer Operations, workforce/resource planning, operational strategy, or analytics.
5+ years of people leadership, including leading leaders or complex cross-functional teams.
3+ years of experience in contact center customer support/service operations, including resource management, case management, support queues, SLAs, and customer experience metrics.
Deep understanding of forecasting, capacity planning, scheduling, staffing, workload management, and multi-skill environments.
Ability to translate complex business problems and data into clear strategies and executable solutions.
Proven experience leading process improvement, organizational change, and operational transformation.
Exceptional communication and executive presentation skills with the ability to influence senior stakeholders across functions and geographies.
Demonstrated ability to develop and retain talent and operate effectively amid ambiguity, competing priorities, and tight deadlines.
Bachelor’s degree in Business, Information Technology, Operations, or related field preferred.

What Would Make You Really Stand Out

You naturally connect customer demand, workforce capacity, employee capability, and business outcomes.
You have built or transformed a centralized planning, workforce management, or operational strategy function.
You understand how proficiency, skill, and capacity should drive workload distribution and resource allocation.
You thrive in fast-paced environments, remain solutions-oriented, and influence effectively without relying on direct authority.
You anticipate risks, identify future business needs, and build scalable operating models.
You are passionate about creating exceptional experiences for both customers and employees.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

Apply About employer

More about this job

Responsibilities

The Senior Manager is responsible for centralized workforce planning, ensuring optimal resource distribution and operational efficiency across global teams. They lead incident management, drive process evolution, and establish scalable operating mechanisms to improve customer outcomes and service performance.

Requirements

Candidates must have at least 7 years of experience in customer operations or workforce planning, with 5 years in a leadership capacity. A bachelor's degree in a relevant field is preferred, along with deep expertise in capacity planning, scheduling, and cross-functional stakeholder management.

Skills

Workforce management
Capacity planning
Operational strategy
Customer operations
Process engineering
Data analysis
Change management
Leadership
Resource allocation
Service level management
Risk management
Performance management
Cross-functional collaboration
Strategic planning
Communication
Automation

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Human Capital Management
HCM
Workforce Management
Capacity Planning
Operational Excellence
Customer Support
Service Level Agreements
SLA
Process Engineering
Change Management
Data Analytics
Automation
Resource Allocation
KPI
NPS
Strategic Planning
Incident Management
Business Operations
Cross-functional Leadership
Workload Balancing

Report this job