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Added 8 mins ago
IF
Financial Analyst, Private Investments
Intact FC
Laval, QC · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 8 mins ago
Inside Sales Representative
KEV Group
Toronto, ON
…compliant, reduce risk, and focus on what matters most, student…
Added 8 mins ago
Change Lead
Spark New Zealand
Hamilton, ON
We’re looking for a proactive and customer-focused Change Lead to join our Service Management team, managing IT change processes across key customers and working closely with our technology…
Added 23 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
Strategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and…
Added 23 mins ago
Valet Driver (Genesis South Edmonton)
Go Auto
Edmonton, AB
Health & Dental –We love BENEFITS! Receive comprehensive benefits such as health care, dental and a health spending account
Added 23 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Parry Sound, ON
- Part-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 23 mins ago
W
(CAN) Préposé au déchargement
Walmart
Lac-Mégantic, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 23 mins ago
A
Therapeutic Specialist, Gastroenterology - GTA West
AbbVie
Toronto, ON
- $93,000 to $143,000 CAD / year
- Full-time
…field, deliver sales performance and effectively build strong customer relationships and support customer needs to maximize short and long-term sales performance, while placing the patient…
Added 23 mins ago
TI
Business Services Analyst
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
…part of the Business / MDU Services team to ensure effective management of our Business Customer portfolio and processes. In this hands-on role, the student will support commercial sales…
Added 23 mins ago
F
Director, Commerce
Flywheel
Toronto, ON
- Full-time
…you might have a strength in one vs the other), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through…
Added 23 mins ago
F
Senior Specialist, Commerce
Flywheel
Toronto, ON
- Full-time
Collaborate with Customer Success, Sales, and Product teams
Added 38 mins ago
AA
Inside Sales Executive, Admissions
Alive Academy of Natural Health
Vancouver, BC
- Full-time
Our investment in digital marketing, publishing channels, automation and AI-supported customer service provides a strong foundation for your success.
Added 38 mins ago
B
Branch Manager, Commercial Insurance
BrokerLink
Bathurst, NB · Moncton, NB · Saint John, NB · Halifax, NS
- Full-time
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with…
Added 38 mins ago
Law Clerk
ERCO Worldwide
Mississauga, ON
…technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.…
Added 38 mins ago
Financial Advisor (Heavy-Duty Truck Financing)
Camions Excellence Peterbilt
Laval, QC · Montreal, QC · Trois-Rivières, QC · Pointe-aux-Trembles, QC
At Excellence Peterbilt, our success is driven by our people. Join us and be part of our success!
Added 53 mins ago
R
Client Advisor
RBC
Crystal City, MB
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 53 mins ago
EM
Senior Consultant/Manager - Data Engineer
Electric Mind
Toronto, ON
- Full-time
Writing and maintaining PySpark transforms (hand-written, not a generic framework) for silver and gold layer tables - things like customer, account, and transaction data models.
Added 53 mins ago
C
Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)
CIBC
Toronto, ON
- Full-time
…clients to the right CIBC contacts to enable their financial…
Added 53 mins ago
C
Associate, Commercial Banking
CIBC
Kitchener, ON
- Full-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 53 mins ago
AP
FUEL ADVISOR, Key Accounts
AFD Petroleum
Vancouver, BC
- Full-time
You are a self-motivated individual who can provide exceptional customer service. You enjoy being a key member of the business team and can help develop the strategies and tactics needed to…
Added 54 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
…thoughtful decisions, and a relentless focus on our brand and customer…
Added 1 hour ago
IF
Inside Property Claims Adjuster
Intact FC
Calgary, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB
- Full-time
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Added 1 hour ago
Sales Representative - Uniform
Cintas
Cambridge, ON
Hands-on Training Program & Certification: Comprehensive training and certification, ensuring you are set up for success.
Added 1 hour ago
Branch Manager
Money Mart
Toronto, ON
Branch Managers lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone who…
Added 1 hour ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
The primary responsibility of the implants territory manager position is account management, business development and the successful execution of their business plan. This is accomplished…

Dayforce

Sr. Technical Account Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 6, 2027
Experience: 3–5+ years of experience in Dayforce Consulting or Implementation.
Posting language: English
Posted: Nov 5, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.

In addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

Partner with the Customer Success Manager to establish and strengthen executive relationships.
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.
Participate in or lead team projects and initiatives.
Collaborate and lead initiatives cross-functionally.
Support new hires during onboarding and provide ongoing mentorship for colleagues.

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.
3–5+ years of experience in Dayforce Consulting or Implementation.
Proven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.
Thorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Confidence and credibility with senior stakeholders.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
Comfortable with traveling internationally and has a valid passport.
Customer-focused mindset with a dedication to delivering value and satisfaction.
Team player who fosters collaboration and contributes to a positive work environment.
Self-starter and able to work with minimal supervision.
Results-driven with a good balance of relationship and task orientation.
Systems thinker, purposeful and decisive.
Communicates with authenticity, courage, and composure.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Senior Technical Account Manager provides premium account management services, acting as a trusted advisor to optimize the Dayforce HCM solution for clients. Responsibilities include managing client incidents, architecting application solutions, coordinating upgrades, and driving customer success outcomes like retention and growth.

Requirements

Candidates must have a Bachelor's degree in a relevant technical field and 3-5+ years of experience in Dayforce consulting or implementation. Strong technical proficiency in SQL, XML, and XSLT, along with deep domain expertise in HCM modules, is required.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Incident Management
Problem Management
Relationship Management
Customer Success
Integration Architecture
Upgrade Planning

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
SaaS
Technical Account Manager
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Customer Success
Implementation
Integration
Relational Database
Change Management
NPS
Stakeholder Management
Crisis Management
Cloud HCM
Professional Services
Infrastructure Architecture
Scalability
Reliability
Availability

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