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Added 9 mins ago
Advance Metering Infrastructure (AMI) Program Lead
Capgemini
Mississauga, ON
The Program Lead serves as a primary point of coordination across client leadership, business and technology workstreams, delivery partners, and internal teams. The role owns the integrated…
Added 9 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
…milestones are achieved on time and within budget. You will lead the design and implementation of Product Lifecycle Management (PLM) solutions that support complex engineering,…
Added 9 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 9 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
…milestones are achieved on time and within budget. You will lead the design and implementation of Product Lifecycle Management (PLM) solutions that support complex engineering,…
Added 9 mins ago
EI
Electrical Controls Engineer
ENERVAC INTERNATIONAL ULC
Cambridge, ON
- Full-time
BOM & Component Sourcing: Generate accurate Bills of Material (BOMs), size electrical hardware, and source components to balance cost, performance, and lead times.
Added 9 mins ago
T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
The incumbent will supervise the Structural Field Repair Group (SFRG). This engineering group is responsible for creating certified repair instructions for the in-service commercial…
Added 9 mins ago
Senior Performance Marketing Manager, Paid Social
Gusto, Inc.
Toronto, ON
Gusto is looking for a seasoned performance marketer to own execution across paid social and emerging acquisition channels, testing new platforms, formats, and tactics to find what works…
Added 9 mins ago
VG
Senior Product Marketing Manager
Veralto Global
Vancouver, BC · London, ON
- $125,000 to $150,000 CAD / year
- Full-time
…customer and market insight into differentiated positioning, lead go-to-market initiatives, equip commercial teams, and improve how the organization launches and grows its…
Added 9 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Lead the practical adoption of AI-enabled software engineering across design, development, testing, documentation, operations, and knowledge work. Evaluate and introduce AI-assisted…
Added 9 mins ago
MC
Senior Electrical / Transportation Engineer - Illumination & Traffic Signals
MatchBox Consulting Group
Oakville, ON
- Full-time
The successful candidate will lead electrical engineering design for Ministry of Transportation Ontario (MTO) projects, oversee technical deliverables, and manage multiple transportation…
Added 9 mins ago
S
Heavy Equipment Operator Lead-FT- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Temporary
…comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay:…
Added 9 mins ago
MC
Senior Estimator
MatchBox Consulting Group
AB · Edmonton, AB
- Full-time
Lead estimating activities including quantity take-offs, budgeting, value engineering, constructability reviews, bid analysis, and GMP preparation.
Added 9 mins ago
IF
Senior Manager, Real Estate Operations
IGM Financial Inc.
Toronto, ON
- Full-time
Lead, coach, and develop Facilities Operations employees; set clear expectations and manage individual and team performance.
Added 9 mins ago
MR
Project Manager
Meridia Recruitment Solutions, a KBRS Company
Halifax, NS
- Full-time
…communities across Nova Scotia. In addition to the opportunity to lead transformative healthcare infrastructure projects, they offer a competitive total rewards package that recognizes the…
Added 9 mins ago
KT
Data Architect
Kaizen Technologies
Toronto, ON
- Contract
The Data Architect will collaborate with business stakeholders, IT leadership, and engineering teams to design scalable, secure, and high-performing data ecosystems that enable data-driven…
Added 9 mins ago
PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
Lead end-to-end delivery of AML Analytics projects, including project planning, team management, client engagement, project economics, and quality of deliverables.
Added 23 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…championing Agile values (Scrum, Kanban, SAFe, Lean) and modern engineering practices such as CI/CD and test-driven…
Added 23 mins ago
C
Senior Data Architect
Ccube
Mississauga, ON
- Contract
We are looking for a Senior Data Architect With (Strong Databricks) to design and lead scalable, secure, and high-performance cloud data platforms across AWS and/or Azure.
Added 23 mins ago
ER
Biomedical Equipment Technician
EFW Radiology
Calgary, AB
- Full-time
Conduct scheduled performance and quality control testing in accordance with approved maintenance programs, including semi-annual X-ray performance testing (kVp accuracy, mAs linearity,…
Added 24 mins ago
QUALITY - QUALITY ENGINEERING
KSR
Chatham-Kent, ON · Ridgetown, ON
…facilitates corrective and preventive actions, and monitors key performance indicators to improve product conformity and customer satisfaction. Working closely with production, engineering,…
Added 24 mins ago
AM
Lead Board Hardware Debug Engineer – Datacenter & AI Platforms
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Lead board- and system-level DEBUG of Datacenter GPU platforms (bring-up, stability, performance, interoperability)
Added 24 mins ago
M
Warehouse Supervisor - 6 Month Contract
Mevotech
Mississauga, ON
- Temporary
…operations leader who thrives in a fast-paced environment. You will lead a team of unionized employees across inbound, outbound, and packaging operations, drive KPI performance, resolve…
Added 24 mins ago
DW
Assistant Manager Quality Assurance
Durabuilt Windows & Doors
AB
- Full-time
…expertise, analytical thinking, and leadership to drive quality performance and support business…
Added 24 mins ago
Associate Vice-President, Labour and Employee Relations (2026-EX-02)
University of Windsor
Windsor, ON
…and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University's Schulich…
Added 24 mins ago
Associate Vice-President, Human Resources (2026-EX-01)
University of Windsor
Windsor, ON
…human resources professional with a demonstrated ability to lead strategic workforce initiatives, navigate complex labour relations environments, and advance organizational…

Dayforce

Sr. Technical Account Manager

Canada

Apply About employer

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Job details

Apply by: Jan 6, 2027
Experience: 3–5+ years of experience in Dayforce Consulting or Implementation.
Posting language: English
Posted: Nov 5, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.

In addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

Partner with the Customer Success Manager to establish and strengthen executive relationships.
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.
Participate in or lead team projects and initiatives.
Collaborate and lead initiatives cross-functionally.
Support new hires during onboarding and provide ongoing mentorship for colleagues.

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.
3–5+ years of experience in Dayforce Consulting or Implementation.
Proven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.
Thorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Confidence and credibility with senior stakeholders.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
Comfortable with traveling internationally and has a valid passport.
Customer-focused mindset with a dedication to delivering value and satisfaction.
Team player who fosters collaboration and contributes to a positive work environment.
Self-starter and able to work with minimal supervision.
Results-driven with a good balance of relationship and task orientation.
Systems thinker, purposeful and decisive.
Communicates with authenticity, courage, and composure.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Senior Technical Account Manager provides premium account management services, acting as a trusted advisor to optimize the Dayforce HCM solution for clients. Responsibilities include managing client incidents, architecting application solutions, coordinating upgrades, and driving customer success outcomes like retention and growth.

Requirements

Candidates must have a Bachelor's degree in a relevant technical field and 3-5+ years of experience in Dayforce consulting or implementation. Strong technical proficiency in SQL, XML, and XSLT, along with deep domain expertise in HCM modules, is required.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Incident Management
Problem Management
Relationship Management
Customer Success
Integration Architecture
Upgrade Planning

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
SaaS
Technical Account Manager
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Customer Success
Implementation
Integration
Relational Database
Change Management
NPS
Stakeholder Management
Crisis Management
Cloud HCM
Professional Services
Infrastructure Architecture
Scalability
Reliability
Availability

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