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Added 3 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and…
Added 3 mins ago
AP
Founding Product Manager
AMZ Prep
Remote, Canada
- Full-time
- Remote
This is a hands-on individual contributor role. You bring the judgment of a senior or principal product manager into a small, fast-moving team. We care more about what you have built and…
Added 3 mins ago
A
Sales Operations Manager
AbbVie
Montreal, QC
- Full-time
The Sales Operations Manager will lead the delivery of two priority projects for the affiliate: the Sales Incentive Plan (SIP) and sample management. The role will provide rigorous project…
Added 3 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Govern and optimize the application portfolio through lifecycle management, rationalization, vendor consolidation, risk reduction, and cost optimization
Added 3 mins ago
IF
Senior Manager, Real Estate Operations
IGM Financial Inc.
Toronto, ON
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 3 mins ago
PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
As a AML Analytics Manager , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 18 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Present progress updates, technical roadmaps, risk assessments, and automation ROI to senior management, audit committees, and C-level executives.
Added 18 mins ago
TP
Casual Server
Tor Properties Management Inc.
Salmon Arm, BC
- $20.68 CAD / hour
- Full-time
Report any maintenance needs to the Hospitality Manager
Added 18 mins ago
A
Contract Senior Analyst
Accenture
Ottawa, ON
- Full-time
The CM Contract Senior Analyst applies the CM skills with growing independence using AI-enabled tools to run routine contract lifecycle activity reliably, turning contract data into useful…
Added 33 mins ago
AL
AltaGas - Digital Project Manager
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Reporting to the Senior Portfolio Manager, you will manage projects from planning through implementation, partnering with business leaders, Digital teams, systems integrators, and external…
Added 33 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Toronto, ON · Montreal, QC
- Full-time
…the company runs on, and you'll report on all three to the Senior Leadership Team and the board. You won't do it alone. You'll work in a tight coordination with our Fraud Analytics Manager…
Added 33 mins ago
B
Regional Compliance Manager
BMO
Waterloo, ON · MARS
- Full-time
Contributes to the business’ accountability for the delivery of regulatory programs across applicable Tier 1 Risk Types. Contributes to the design of governance and control requirements for…
Added 33 mins ago
C
Relationship Manager
Computershare
Toronto, ON
- Full-time
As a Relationship Manager, you will be responsible for fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services…
Added 33 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
…business objectives and IT strategy. As a key member of the senior IT leadership team, this role plays a critical part in shaping and executing the Beanfield’s 5-year Technology Strategy,…
Added 48 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 48 mins ago
Senior Health and Safety Consultant Ag and Vet
University of Guelph
Guelph, ON
Reporting to the Manager, Agricultural and Veterinary Safety, the Senior Safety Consultant (Agricultural and Veterinary) provides professional health and safety leadership, consultation,…
Added 48 mins ago
Senior Manager, Real Estate Operations, Saskatchewan
Bell
Regina, SK
We are seeking for a Senior Manager, Real Estate Operations, to lead the day-to-day operations of a mission‑critical Data Centre, ensuring high availability, reliability, safety, and…
Added 48 mins ago
O
Assistant Project Manager
ONxpress
Toronto, ON
- Full-time
…certified, and transferred in a progressive, transparent, and risk-managed…
Added 48 mins ago
BH
Senior Manager, Digital Innovation (AI)
BC Hydro
Burnaby, BC
- Full-time
The Senior Manager, Digital Innovation provides both technical and strategic leadership to identify, prioritize, and respond to demand for AI solutions. This includes accelerating the…
Added 48 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Montreal, QC
- Full-time
…the company runs on, and you'll report on all three to the Senior Leadership Team and the board. You won't do it alone. You'll work in a tight coordination with our Fraud Analytics Manager…
Added 48 mins ago
M
Director, Trust & Anti-Fraud // Directeur, Confiance et Anti-fraude
Mistplay
Toronto, ON
- Full-time
…the company runs on, and you'll report on all three to the Senior Leadership Team and the board. You won't do it alone. You'll work in a tight coordination with our Fraud Analytics Manager…
Added 48 mins ago
O
Assistant Design Manager
ONxpress
Toronto, ON
- Full-time
…certified, and transferred in a progressive, transparent, and risk-managed…
Added 48 mins ago
O
Sr. Interface Coordinator
ONxpress
Toronto, ON
- Full-time
…certified, and transferred in a progressive, transparent, and risk-managed…
Added 48 mins ago
AP
Founding Product Manager
AMZ Prep®
Mississauga, ON
- Full-time
This is a hands-on individual contributor role. You bring the judgment of a senior or principal product manager into a small, fast-moving team. We care more about what you have built and…
Added 1 hour ago
Bilingual Manager, Analytics
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
Join the Insurance and Securitization, in the Manager, Analytics position. In this role, you will lead a team of specialists, senior analysts, and data scientists responsible for delivering…

Dayforce

Sr. Technical Account Manager

Canada

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Job details

Apply by: Jan 6, 2027
Experience: 3–5+ years of experience in Dayforce Consulting or Implementation.
Posting language: English
Posted: Nov 5, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.

In addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

Partner with the Customer Success Manager to establish and strengthen executive relationships.
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.
Participate in or lead team projects and initiatives.
Collaborate and lead initiatives cross-functionally.
Support new hires during onboarding and provide ongoing mentorship for colleagues.

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.
3–5+ years of experience in Dayforce Consulting or Implementation.
Proven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.
Thorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Confidence and credibility with senior stakeholders.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
Comfortable with traveling internationally and has a valid passport.
Customer-focused mindset with a dedication to delivering value and satisfaction.
Team player who fosters collaboration and contributes to a positive work environment.
Self-starter and able to work with minimal supervision.
Results-driven with a good balance of relationship and task orientation.
Systems thinker, purposeful and decisive.
Communicates with authenticity, courage, and composure.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Senior Technical Account Manager provides premium account management services, acting as a trusted advisor to optimize the Dayforce HCM solution for clients. Responsibilities include managing client incidents, architecting application solutions, coordinating upgrades, and driving customer success outcomes like retention and growth.

Requirements

Candidates must have a Bachelor's degree in a relevant technical field and 3-5+ years of experience in Dayforce consulting or implementation. Strong technical proficiency in SQL, XML, and XSLT, along with deep domain expertise in HCM modules, is required.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Incident Management
Problem Management
Relationship Management
Customer Success
Integration Architecture
Upgrade Planning

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
SaaS
Technical Account Manager
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Customer Success
Implementation
Integration
Relational Database
Change Management
NPS
Stakeholder Management
Crisis Management
Cloud HCM
Professional Services
Infrastructure Architecture
Scalability
Reliability
Availability

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