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Added 14 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
As a PLM Solution Architect, you will blend technical scheduling expertise with strong people management skills to mentor staff, resolve bottlenecks, and ensure organizational milestones…
Added 14 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
Analyze business requirements and translate them into detailed technical designs for PLM customizations and integrations.
Added 14 mins ago
PLM Solution Architect/Architecte de solutions PLM
Capgemini
Montreal, QC
As a PLM Solution Architect, you will blend technical scheduling expertise with strong people management skills to mentor staff, resolve bottlenecks, and ensure organizational milestones…
Added 14 mins ago
SA
Enterprise Customer Success Manager
Schema App
Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
…renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a…
Added 14 mins ago
BH
AI Strategist
Beacon Holdings
Toronto, ON
- Full-time
You will lead AI deployments for the end customers of our portfolio companies, working tightly with our GMs to turn trusted relationships into new AI business. You own the engagement from…
Added 14 mins ago
Site Manager
Fortrex
Mississauga, ON
As a Site Manager II specializing in food processing sanitation, you will lead a dedicated team to ensure rigorous cleanliness and hygiene standards, safeguarding product quality and…
Added 14 mins ago
EI
Electrical Controls Engineer
ENERVAC INTERNATIONAL ULC
Cambridge, ON
- Full-time
BOM & Component Sourcing: Generate accurate Bills of Material (BOMs), size electrical hardware, and source components to balance cost, performance, and lead times.
Added 14 mins ago
T
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Textron
Mirabel, QC
- Full-time
…designers and stress engineers. The manager will be expected to lead the group technically and be the interface with the Legacy Chief Engineer and the Product Support Engineers. This person…
Added 14 mins ago
S
Vice President Fleet Canada
SIXT
Mississauga, ON
- Full-time
Are you ready to lead at the highest level and drive something truly extraordinary? As Vice President, Fleet – Canada at SIXT, you will own the full fleet lifecycle strategy - from…
Added 14 mins ago
VG
Senior Product Marketing Manager
Veralto Global
Vancouver, BC · London, ON
- $125,000 to $150,000 CAD / year
- Full-time
…customer and market insight into differentiated positioning, lead go-to-market initiatives, equip commercial teams, and improve how the organization launches and grows its…
Added 14 mins ago
BI
Assembler Coating
B&R Industrial Automation GmbH
Dorval, QC
- Full-time
At ABB, we help industries run leaner and cleaner - and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join…
Added 14 mins ago
AI
Technical Lead - SQL DBA, SQL Server & Database Administration
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support for Microsoft SQL Server databases.
Added 14 mins ago
RE
EOS Principal Software Engineer
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
Own the technical health, reliability, scalability, maintainability, and code quality of EOS platforms, and lead root-cause analysis for complex production issues.
Added 14 mins ago
MC
Senior Electrical / Transportation Engineer - Illumination & Traffic Signals
MatchBox Consulting Group
Oakville, ON
- Full-time
The successful candidate will lead electrical engineering design for Ministry of Transportation Ontario (MTO) projects, oversee technical deliverables, and manage multiple transportation…
Added 14 mins ago
MC
Senior Estimator
MatchBox Consulting Group
AB · Edmonton, AB
- Full-time
This is an opportunity to lead preconstruction and estimating activities on complex commercial, institutional, and industrial construction projects. Working closely with the Chief Estimator…
Added 14 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
Reporting to the Director, Technical Delivery and Architecture, the Solution Architect is responsible for developing and delivering technology architecture and design strategies and…
Added 14 mins ago
XW
Responsable d’équipe, Souscription et Données /
XN Worldwide Insurance
Montreal, QC
- Full-time
XN Financial Services (Canada) Inc., a Henner Group Company, is currently looking for an Underwriting and Data Team Lead to join the Property and Casualty Team.
Added 14 mins ago
MC
P&C project engineer
MatchBox Consulting Group
Burnaby, BC
- Contract
…exciting opportunity for a senior engineering professional to lead the design and delivery of complex protection and control (P&C) projects supporting critical electrical utility…
Added 14 mins ago
MC
Pre-construction Manager
MatchBox Consulting Group
Langley (District), BC · Langley, BC
- Full-time
Lead preconstruction activities from project pursuit through contract award.
Added 14 mins ago
YS
Senior Operations Coordinator
Yemen ShortList
Aden
- Full-time
Provides technical guidance and support to staff, ensuring proper utilization of IT resources and adherence to IRC IT policies and procedures.
Added 14 mins ago
E
Project Manager – AI Governance
Experis
Canada
- Contract
5+ years of Technical Project Management experience
Added 14 mins ago
MS
PLM Solution Architect
Millennium Software and Staffing Inc
Montreal, QC
- Contract
Design and implement PLM technical architecture.
Added 14 mins ago
OS
DevOps Engineer
Open Systems Technologies
Montreal, QC
- Contract
Lead the operational oversight and modernization of the Real Time Market Data team, ensuring platform stability, readiness, and successful execution of infrastructure changes across…
Added 14 mins ago
KT
Data Architect
Kaizen Technologies
Toronto, ON
- Contract
Collaborate with business analysts and data engineers to translate requirements into technical designs.
Added 14 mins ago
PC
AML Analytics Manager
Pwc Canada
Toronto, ON
- Full-time
Lead, coach, and develop team members, including providing technical guidance, training, and ongoing feedback.

Dayforce

Sr. Technical Account Manager

Canada

Apply About employer

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Job details

Apply by: Jan 6, 2027
Experience: 3–5+ years of experience in Dayforce Consulting or Implementation.
Posting language: English
Posted: Nov 5, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.

In addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

Partner with the Customer Success Manager to establish and strengthen executive relationships.
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.
Participate in or lead team projects and initiatives.
Collaborate and lead initiatives cross-functionally.
Support new hires during onboarding and provide ongoing mentorship for colleagues.

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.
3–5+ years of experience in Dayforce Consulting or Implementation.
Proven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.
Thorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Confidence and credibility with senior stakeholders.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
Comfortable with traveling internationally and has a valid passport.
Customer-focused mindset with a dedication to delivering value and satisfaction.
Team player who fosters collaboration and contributes to a positive work environment.
Self-starter and able to work with minimal supervision.
Results-driven with a good balance of relationship and task orientation.
Systems thinker, purposeful and decisive.
Communicates with authenticity, courage, and composure.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Senior Technical Account Manager provides premium account management services, acting as a trusted advisor to optimize the Dayforce HCM solution for clients. Responsibilities include managing client incidents, architecting application solutions, coordinating upgrades, and driving customer success outcomes like retention and growth.

Requirements

Candidates must have a Bachelor's degree in a relevant technical field and 3-5+ years of experience in Dayforce consulting or implementation. Strong technical proficiency in SQL, XML, and XSLT, along with deep domain expertise in HCM modules, is required.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Incident Management
Problem Management
Relationship Management
Customer Success
Integration Architecture
Upgrade Planning

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
SaaS
Technical Account Manager
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Customer Success
Implementation
Integration
Relational Database
Change Management
NPS
Stakeholder Management
Crisis Management
Cloud HCM
Professional Services
Infrastructure Architecture
Scalability
Reliability
Availability

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