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Added 8 mins ago
RD
IT Project Manager
Randstad Digital
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This Project Manager position supports multi-year enterprise digital transformation initiatives across critical operational and technological delivery streams. The core mission of the role…
Added 8 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Burlington, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
EO
Scientist II
Evonik Oxeno
Burnaby, BC
- Full-time
EVONIK has a successful track record of helping Customers move their programs forward. Evonik’s Vancouver business operations is a development partner to the world’s pharmaceutical…
Added 8 mins ago
MANAGER
Boutique La Vie En Rose
Toronto, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 8 mins ago
INTERM ASSISTANT MANAGER
Boutique La Vie En Rose
Rouyn-Noranda, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Montreal, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Abbotsford, BC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 mins ago
MANAGER
Boutique La Vie En Rose
Peterborough, ON
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 8 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Quebec, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Saskatoon, SK
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 mins ago
DF
Mechanical Engineer
Dryden Fiber
Dryden, ON
- Full-time
Reporting to the Assistant Maintenance & Engineering Manager, your role will be to direct a variety of capital and reliability-based projects from concept to operating installation.
Added 8 mins ago
Retention Clerk - Montréal, QC
Intertek
Montréal-Est, QC
Through guidance provided by Laboratory Manager or Laboratory Supervisor, and in a safe, legal and ethical manner, the Retain and Disposal Clerk is to attend to the process of retaining and…
Added 8 mins ago
C
Programmatic Specialist, Advertising, Digital Services (Media Solutions) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
We are seeking a highly analytical and relationship-driven Programmatic Specialist to join our ad operations team. This role is crucial for maximizing the value of our ad inventory, with a…
Added 8 mins ago
DW
Assistant Manager Quality Assurance
Durabuilt Windows & Doors
AB
- Full-time
The Quality Assurance Assistant Manager supports the execution and continuous improvement of the Quality Management System (QMS), ensuring product quality, regulatory compliance, and…
Added 23 mins ago
PH
Lab Manager, Ref ID, Sus, Resp, Legionella
Public Health Ontario
Toronto, ON
- Full-time
Provides technical and functional oversight and leads day-to-day operations to deliver a variety of public health laboratory services.
Added 23 mins ago
STAMP Account Manager
SunSource
Oakville, ON
…through continuous quality improvements. With a growing number of operations throughout the USA, Canada, and Mexico, we offer a variety of exciting opportunities and strive to recognize our…
Added 23 mins ago
S
Fundraising Systems & Data Lead
STARS
Calgary, AB
- Full-time
Reporting to the Senior Manager, Fundraising Operations & Analytics, this role serves as the Foundation’s subject-matter expert and functional lead for Raiser’s Edge NXT and the broader…
Added 23 mins ago
S
Production Material Coordinator
Startec
Calgary, AB
- Full-time
Reporting to the Plant Manager, you’ll coordinate the delivery, timing, sequence, and staging of materials and drawings. You’ll communicate shortages and expected arrivals and help prepare…
Added 23 mins ago
OV
Clinical Trials Nurse, Research - Casual - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Part-time
…and work with the study team to ensure study milestones and operations are being met. We are looking for a highly motivated, outgoing individual who is able to work within a team and is…
Added 23 mins ago
TS
Industrial Millwright Mechanic
The Shaw Group Limited
Lantz, NS
- Full-time
Reporting to the Maintenance Manager, the candidate will be part of the Shaw Precast Maintenance Team, to plan and carry out heavy machinery maintenance with Safety as the priority, while…
Added 23 mins ago
B
Director, IT Infrastructure
Beanfield
Toronto, ON
- $155,000 to $175,000 CAD / year
- Full-time
…infrastructure capability needs, translating business requirements into technical solutions that address current and future…
Added 23 mins ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- Full-time
The Construction Project Manager will oversee contract reviews, technical drawing reviews, project planning, material procurement, staffing coordination, scheduling, and client relations.…
Added 38 mins ago
Assistant Manager - Victoria Market Branches - Victoria, BC
Scotiabank
Victoria, BC
(Upon Training completion, you must be mobile to fill an Assistant Manager vacancy by being fully mobile to all Victoria and Sidney Branches)
Added 38 mins ago
BI
Software Manager - Fleet Telematics SaaS
BrightOrder Inc.
Remote, Canada
- $110,000 to $120,000 CAD / year
- Full-time
- Remote
You’ll lead and coach a team of 7–10 developers, own how the team delivers, and still ship production code yourself. You report to the VP of Operations & Customer Experience.

Dayforce

Sr. Technical Account Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Jan 6, 2027
Experience: 3–5+ years of experience in Dayforce Consulting or Implementation.
Posting language: English
Posted: Nov 5, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a member of the Dayforce organization, known for its fast-growing SaaS product, the Senior Technical Account Manager (Sr. TAM) will provide premium account management services to assigned clients and partner with Client Support Analysts to deliver best-in-class support. The Senior TAM is hands-on with the Dayforce product and demonstrates a strong technical aptitude to collaborate with R&D, Implementation, Professional Services, and other key stakeholders, ensuring client success and satisfaction.

In addition to managing day-to-day client incidents, the Senior TAM’s responsibilities include relationship management, defining and delivering the customer success plan, identifying improvement opportunities and recommending best practices, architecting effective application solutions, incident and problem management, upgrade planning and coordination, escalation and crisis management, resource and effort prioritization, and other activities that drive client success. The Senior TAM is a skilled partner and the client’s trusted advisor and finds opportunities to develop a long-term relationship with customers by understanding their business operations and optimizing the Dayforce solution to meet their strategic goals and functional needs.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you’ll get to do

Partner with the Customer Success Manager to establish and strengthen executive relationships.
Drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Understand the big picture and the business your customer is in – connect the dots and translate your customer’s business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer’s usage patterns and utilization of the software, and develop a game plan to improve user experience, overall adoption, and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability, and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly, and executive business reviews, including challenges, progress, and achievements.
De-escalate technical issues independently and effectively with some supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing the client’s expectations.
Participate in or lead team projects and initiatives.
Collaborate and lead initiatives cross-functionally.
Support new hires during onboarding and provide ongoing mentorship for colleagues.

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer-related fields.
3–5+ years of experience in Dayforce Consulting or Implementation.
Proven HCM domain experience, specifically in at least two core modules (Payroll, Benefits, WFM, and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise-level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills, and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently, and propose contingency plans.
Thorough understanding of the Software-as-a-Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Confidence and credibility with senior stakeholders.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma.
Comfortable with traveling internationally and has a valid passport.
Customer-focused mindset with a dedication to delivering value and satisfaction.
Team player who fosters collaboration and contributes to a positive work environment.
Self-starter and able to work with minimal supervision.
Results-driven with a good balance of relationship and task orientation.
Systems thinker, purposeful and decisive.
Communicates with authenticity, courage, and composure.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Senior Technical Account Manager provides premium account management services, acting as a trusted advisor to optimize the Dayforce HCM solution for clients. Responsibilities include managing client incidents, architecting application solutions, coordinating upgrades, and driving customer success outcomes like retention and growth.

Requirements

Candidates must have a Bachelor's degree in a relevant technical field and 3-5+ years of experience in Dayforce consulting or implementation. Strong technical proficiency in SQL, XML, and XSLT, along with deep domain expertise in HCM modules, is required.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Incident Management
Problem Management
Relationship Management
Customer Success
Integration Architecture
Upgrade Planning

Benefits

Time away from work programs
Wellness initiatives
Competitive pay
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
HCM
SaaS
Technical Account Manager
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Customer Success
Implementation
Integration
Relational Database
Change Management
NPS
Stakeholder Management
Crisis Management
Cloud HCM
Professional Services
Infrastructure Architecture
Scalability
Reliability
Availability

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