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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Partner closely with the Product Owner, business stakeholders, technology teams, architects, vendors, and other delivery partners to coordinate priorities and maintain delivery alignment.
Added 14 mins ago
Territory Sales Manager
Jeld-Wen Inc.
Dufferin, MB
JELD-WEN is currently seeking a Territory Sales Manager to support our continued growth in Manitoba. This role focuses on maximizing sales with existing customers while actively pursuing…
Added 14 mins ago
DC
Biologist or Environmental Planner (Indigenous Community Focus)
Dillon Consulting Limited
Vancouver, BC
- Full-time
…than 1100 employees across Canada, we offer a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing…
Added 14 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Regina, SK
- $17.92 CAD / hour
- Full-time
- Part-time
The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 14 mins ago
PS
Summer 2027 Student Sales Agronomist Intern - Central Ontario
PRIDE Seeds
Pain Court, ON
- Full-time
…boundaries of innovation, delivering top-tier seed solutions, services, and trusted agronomy support to help Canadian farmers increase yield and profitability as they position themselves…
Added 14 mins ago
SA
Manager, Information Systems & Technology-Biomedical Technology
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
The Manager, Information Systems & Technology/Biomedical Technology oversees the planning, implementation, operation, maintenance, and security of the clinical information and biomedical…
Added 14 mins ago
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User Experience (UX) Designer
LawDepot
Remote, Canada
- Full-time
- Remote
…Design team. In this role, you will transform user needs and business objectives into thoughtful, visually compelling digital experiences that help millions of customers navigate our…
Added 14 mins ago
SA
Material Handler
STERIS Applied Sterilization Technologies ULC (Canada)
Whitby, ON
- Full-time
…Technologies (AST), it’s our philosophy and our way of doing business. Through a network of over 50 facilities globally, STERIS AST has been committed to providing contract sterilization…
Added 14 mins ago
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Accounting and Transaction Advisory Senior Associate (Bilingual FR/EN)
PwC
Montreal, QC
- Full-time
CMAAS (Capital Markets and Accounting Advisory Services)
Added 14 mins ago
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Client Advisor
RBC
Stonewall, MB
- Part-time
…individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver…
Added 14 mins ago
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Director, Corporate Client Group
RBC
Kingston, ON · Ottawa, ON
- Full-time
…revenue between $25MM and $100MM. As a professional relationship manager with strong business development skills and advanced financial acumen, you are responsible for new client…
Added 14 mins ago
CI
Intermediate Analyst, Logistics (Nuclear)
Calian in Space & Technology
Tiverton, ON
- Full-time
Contribute to business and project growth by identifying opportunities to improve services, processes, and team capabilities.
Added 14 mins ago
GC
Site & Water Treatment Plant Coordinator
Glencore Canada
Granisle, BC
- $67,000 to $93,000 CAD / year
- Full-time
…stewardship of the Bell Mine legacy site. Reporting to the Site Manager, this position operates the water treatment plant and associated pump stations, coordinates field activities,…
Added 14 mins ago
EB
Intern, Stress Testing, Risk Management
EQ Bank
Toronto, ON
- Full-time
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
Added 14 mins ago
AH
Program Manager, Operations and Network Administration - Alberta Care-First Network
Arthur Health Corporation
AB · Alberta, Canada
- Full-time
Help launch and grow the Alberta Care-First Network (ACFN). As Program Manager, Operations and Network Administration, you will lead launch readiness and day-to-day operations for a network…
Added 14 mins ago
GI
Junior Account Manager / Gestionnaire de comptes junior
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Gillespie-Munro Inc. (GMI) is looking for a Junior Account Manager to develop business opportunities within our existing customer and prospect database, with a focus on international…
Added 14 mins ago
S
ES-U26-59 Employer Engagement Specialist, Integrated Employment Service
Springboard
Toronto, ON · Scarborough, ON
- Full-time
…areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning…
Added 14 mins ago
IC
Anti-Money Laundering Manager
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70 to $82 CAD / hour
- Contract
The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is…
Added 14 mins ago
CO
Environmental Services Engineer, Compliance-TS269
City of London, Canada
London, ON
- Full-time
Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
Added 14 mins ago
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Manager, Business Finance, to join our IT Planning & Business Partnership
Hays
Toronto, ON
- Full-time
We are currently seeking a Manager, Business Finance, to join our IT Planning & Business Partnership team in Toronto, ON/St. John's NL.
Added 14 mins ago
N
Vice President of Operations
Northern911
Sudbury, ON · Greater Sudbury, ON
- Full-time
…the right police, fire, or medical agency, and dispatch fire services for rural and volunteer departments. Our TMA-certified specialists provide 24/7 alarm monitoring, responding to fire,…
Added 29 mins ago
SD
Merchandiser, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Dayforce

Technical Account Manager Prin

Canada

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Applications open in a new tab.

Job details

Apply by: Jan 10, 2027
Experience: 5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a key member of the Dayforce organization, renowned for its rapidly growing SaaS product, the Principal Technical Account Manager (TAM) delivers premium, high-touch account management services to a portfolio of high-value, complex accounts. In this role, the Principal TAM partners closely with Customer Success Managers and Support Analysts to provide best-in-class support ensuring seamless client experiences and long-term success. The TAM provides executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to our most strategic customers.

The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client success at scale. With deep domain knowledge and technical expertise, they proactively identify risks and opportunities, guide platform optimization, and deliver strategic recommendations that drive operational efficiency, compliance, and business value.

This role requires strong thought leadership, influencing skills, and a proactive, consultative mindset. The Principal TAM not only understands the intricacies of Dayforce functionality but also the broader business context of each client, enabling them to align Dayforce capabilities to evolving organizational goals and industry trends.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you'll get to do

Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Provide executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to customers.
Understand the big picture and the business your customer is in – connect the dots and translate your customer's business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer's usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels, TAM Services year over year growth and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
De-escalate technical issues effectively with minimal supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Serve as an objective customer advocate within the business, influencing outcomes while managing customer expectations.
Coordinate regional TAM support for global customers, ensuring a seamless and consistent experience.
Anticipate customers' future needs and provide comprehensive industry, vertical, and geographic insights based on both external and internal data. Recommend product and process improvements to the business.
Support new TAM hires during onboarding, provide ongoing mentorship to colleagues, facilitate peer learning opportunities, and contribute to the continuous upskilling of the TAM team.
Lead or contribute to cross-functional initiatives that advance strategic objectives, fostering collaboration and clear communication across teams to ensure alignment and successful execution.

Skills and experience we value

Bachelor's degree in computer science, Engineering, or relevant software/computer related fields
5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Proven HCM domain experience, specifically in at least three core modules (Payroll, Benefits, WFM and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Executive presence, confidence and credibility with senior stakeholders in the business and externally
Proven ability to motivate, influence and lead discussions with senior stakeholders to ensure we are achieving the desired client outcomes.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
Comfortable with traveling internationally and has a valid passport

What would make you stand out

Essential Personal Attributes & Behavioral Traits

Strong customer-centric mindset with a focus on delivering measurable value and satisfaction.
Collaborative team player who actively contributes to a supportive and high-performing work environment.
Self-motivated and proactive, with the ability to work independently and drive initiatives forward.
Results-oriented with a balanced approach to building relationships and achieving objectives.
Strategic systems thinker who approaches challenges with purpose, clarity, and decisiveness.
Communicates with authenticity, courage, and composure - even in high-pressure situations.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Principal Technical Account Manager provides high-touch strategic guidance and technical support to high-value enterprise clients to ensure long-term success and platform optimization. They act as a cross-functional lead, collaborating with internal teams to drive product adoption, resolve complex technical issues, and align Dayforce solutions with client business goals.

Requirements

Candidates must have a bachelor's degree in a relevant technical field and at least 5 years of experience in HCM consulting or implementation. Proficiency in core HCM modules, relational databases, and technical languages like SQL and XML is required, along with strong executive presence and communication skills.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Strategic planning
Client advocacy
Project management
Data analysis
Communication
Leadership

Benefits

Time away from work programs
Comprehensive wellness initiatives
Competitive pay
Volunteer days
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
HCM
SaaS
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Enterprise
Integration
Customer Success
Implementation
Data Analysis
Cloud HCM
Strategy
Compliance
Operational Efficiency
Stakeholder Management
Business Value
Technical Strategy
Platform Optimization
Reliability
Scalability

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