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Added just now
LH
Clinic Director
Lifemark Health Group
West Kelowna, BC
- $50 to $60 CAD / hour
- Full-time
Lead with Purpose. Drive Excellence. Inspire Care.
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HI
Portfolio Manager - US Systematic Equities
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Hillsdale Investment Management Inc. (Hillsdale) is an independent, employee-driven, and client-aligned investment boutique managing assets on behalf of a select group of sophisticated…
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PG
Senior Content Writer
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $85,000 CAD / year
- Full-time
As a Senior Content Writer, it’s your responsibility to author original creative concepts that gain our client’s an outsized share of social attention. Through our editorial content…
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IC
Anti-Money Laundering Manager
Infotek Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70 to $82 CAD / hour
- Contract
The VP, KYC Client Enablement serves as the primary point of coordination between business stakeholders, clients, operations, compliance, and third-party service providers. The role is…
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CC
Cybersecurity Architect (Governance, Risk and Compliance)
Centennial College
Toronto, ON · Greater Toronto Area, Canada
- $51.95 to $60.02 CAD / hour
- Full-time
Lead the creation and maintenance of reference architectures to ensure they are reflective of the operational environment
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H
Manager, Business Finance, to join our IT Planning & Business Partnership
Hays
Toronto, ON
- Full-time
Our client, Vale Base Metals, is a global mining company dedicated to safely producing nickel, copper, cobalt, and platinum group metals - critical resources powering the world’s energy…
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OC
Research Scientist
Olds College of Agriculture & Technology
Olds, AB
- $80,000 to $95,000 CAD / year
- Full-time
Proposal Development: Lead the creation of complex, major grant applications using demonstrated technical writing expertise.
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Technical Product Manager
Embold
Calgary, AB
- Full-time
…for a survey. You will work with engineers, designer, and our client-facing team to decide what gets built, then make sure it…
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UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Student Services is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and…
Added 15 mins ago
Technical Account Manager Prin
Dayforce
Canada
The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…
Added 15 mins ago
CE
Rental Representative
Cooper Equipment Rentals Limited
Langley (District), BC
- Full-time
Provide exceptional customer service and support to ensure client satisfaction and long-term relationships.
Added 15 mins ago
W
Vice President, Buildings Quebec
WSP
Montreal, QC
- Full-time
You will lead and shape WSP’s Buildings business in Québec, guiding a high‑performing, multidisciplinary team of more than 300 professionals delivering impactful projects across the…
Added 15 mins ago
W
Senior Technical Water Resources & Stormwater Management Engineer
WSP
ON · ON, Canada
- Full-time
…sustainable communities across the Greater Toronto Area. You will lead complex stormwater and water resources projects that support infrastructure, mobility, community safety, and climate…
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A
Consultant Principal Senior d’implantation, Comptes Nationaux - Sr. Lead Implementation Consultant, National Accounts
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Montreal, QC
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A
Deal Desk Analyst
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Added 15 mins ago
K
Senior Manager, ERP Advisory & Business Transformation
KPMG
ON · Toronto, Ontario
- Full-time
Build trusted client relationships, identify expansion opportunities, and lead proposals, RFP responses, Statements of Work, estimates, and executive presentations.
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K
Solution Architect-OneStream
KPMG
ON · Toronto, Ontario
- Full-time
This is a highly technical role for professionals who can architect, design and lead complex enterprise implementations. You will work alongside KPMG’s EPM consultants and client finance…
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D
Advisor, Marketing
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Montreal, QC · Levis, QC
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JS
Technical Specialist
JFE Shoji Power Canada Inc.
Burlington, ON
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Experience reviewing client specifications and translating requirements into automated engineering solutions.
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WP
Senior Project Manager
WINMAR® Property Restoration Specialists - Corporate
SK · Saskatchewan, Canada
- Full-time
Lead insurer and client negotiations to secure favorable outcomes
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Inside Sales Representative
Dawn Recruiting Agency
Ottawa, ON
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No previous sales experience is required. Training, product education, job shadowing, and ongoing coaching will be provided.
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Media Project Manager
Zenith
Toronto, ON
- Full-time
We’re looking for a Project Manager with hands-on media agency experience to manage day-to-day project delivery for a dedicated client account at Zenith. This role requires a strong…
Added 15 mins ago
PS
Financial Controller
Professional Staffing
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
We have been retained by an established, high-growth creative communications and brand experience agency headquartered in Mississauga. Delivering premier corporate conferences, immersive…
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Dayforce

Technical Account Manager Prin

Canada

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Job details

Apply by: Jan 10, 2027
Experience: 5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a key member of the Dayforce organization, renowned for its rapidly growing SaaS product, the Principal Technical Account Manager (TAM) delivers premium, high-touch account management services to a portfolio of high-value, complex accounts. In this role, the Principal TAM partners closely with Customer Success Managers and Support Analysts to provide best-in-class support ensuring seamless client experiences and long-term success. The TAM provides executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to our most strategic customers.

The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client success at scale. With deep domain knowledge and technical expertise, they proactively identify risks and opportunities, guide platform optimization, and deliver strategic recommendations that drive operational efficiency, compliance, and business value.

This role requires strong thought leadership, influencing skills, and a proactive, consultative mindset. The Principal TAM not only understands the intricacies of Dayforce functionality but also the broader business context of each client, enabling them to align Dayforce capabilities to evolving organizational goals and industry trends.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you'll get to do

Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Provide executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to customers.
Understand the big picture and the business your customer is in – connect the dots and translate your customer's business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer's usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels, TAM Services year over year growth and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
De-escalate technical issues effectively with minimal supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Serve as an objective customer advocate within the business, influencing outcomes while managing customer expectations.
Coordinate regional TAM support for global customers, ensuring a seamless and consistent experience.
Anticipate customers' future needs and provide comprehensive industry, vertical, and geographic insights based on both external and internal data. Recommend product and process improvements to the business.
Support new TAM hires during onboarding, provide ongoing mentorship to colleagues, facilitate peer learning opportunities, and contribute to the continuous upskilling of the TAM team.
Lead or contribute to cross-functional initiatives that advance strategic objectives, fostering collaboration and clear communication across teams to ensure alignment and successful execution.

Skills and experience we value

Bachelor's degree in computer science, Engineering, or relevant software/computer related fields
5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Proven HCM domain experience, specifically in at least three core modules (Payroll, Benefits, WFM and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Executive presence, confidence and credibility with senior stakeholders in the business and externally
Proven ability to motivate, influence and lead discussions with senior stakeholders to ensure we are achieving the desired client outcomes.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
Comfortable with traveling internationally and has a valid passport

What would make you stand out

Essential Personal Attributes & Behavioral Traits

Strong customer-centric mindset with a focus on delivering measurable value and satisfaction.
Collaborative team player who actively contributes to a supportive and high-performing work environment.
Self-motivated and proactive, with the ability to work independently and drive initiatives forward.
Results-oriented with a balanced approach to building relationships and achieving objectives.
Strategic systems thinker who approaches challenges with purpose, clarity, and decisiveness.
Communicates with authenticity, courage, and composure - even in high-pressure situations.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Principal Technical Account Manager provides high-touch strategic guidance and technical support to high-value enterprise clients to ensure long-term success and platform optimization. They act as a cross-functional lead, collaborating with internal teams to drive product adoption, resolve complex technical issues, and align Dayforce solutions with client business goals.

Requirements

Candidates must have a bachelor's degree in a relevant technical field and at least 5 years of experience in HCM consulting or implementation. Proficiency in core HCM modules, relational databases, and technical languages like SQL and XML is required, along with strong executive presence and communication skills.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Strategic planning
Client advocacy
Project management
Data analysis
Communication
Leadership

Benefits

Time away from work programs
Comprehensive wellness initiatives
Competitive pay
Volunteer days
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
HCM
SaaS
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Enterprise
Integration
Customer Success
Implementation
Data Analysis
Cloud HCM
Strategy
Compliance
Operational Efficiency
Stakeholder Management
Business Value
Technical Strategy
Platform Optimization
Reliability
Scalability

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