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Added 13 mins ago
Team leader
Hollywood Bowl Group
Nanaimo, BC
Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?
Added 13 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…including admissions, course enrolment, changes to academic programs, immigration matters, international exchanges, financial aid and scholarships, welcoming and supporting new students…
Added 13 mins ago
Supervisor – Electrical Assembly
Tigercat | MacDonald Steel
Brant, ON
Lead, coach, and support a team of assemblers to achieve daily production, quality, and safety targets.
Added 13 mins ago
Technical Account Manager Prin
Dayforce
Canada
The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…
Added 13 mins ago
End User Support Analyst
Agriculture Financial Services Corporation
Lacombe, AB
…committed to creating an environment where everyone can thrive and lead what’s next, whether they’re in the field or at a desk. We attract people who care deeply about making an impact on…
Added 13 mins ago
TI
Shipper/Receiver - Milwaukee Tool
TTI, Inc.
Calgary, AB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 13 mins ago
TR
Legal Publisher
Thomson Reuters
Montreal, QC · Canada, Montreal, Quebec
- Full-time
Added 13 mins ago
Distribution Engineer
The City of Red Deer
Red Deer, AB
Lead Technical Engineering Projects - Manage and provide engineering leadership for power quality, environmental initiatives, distributed generation, and construction standards projects.
Added 13 mins ago
J&
Lead Financial Analyst, LATAM & Canada GDCL
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
Johnson & Johnson is hiring for a Lead Financial Analyst, LATAM & Canada GDCL within the MedTech DePuy Synthes organization. DePuy Synthes is the world’s leading orthopedics company, with…
Added 13 mins ago
NS
Senior Business Analyst
Nova Scotia Power
Halifax, NS
- Full-time
Lead end-to-end requirements engineering for complex initiatives, from problem and opportunity definition through solution delivery and transition.
Added 13 mins ago
D
Advisor, Marketing
Desjardins
Montreal, QC · Levis, QC
- Full-time
…recommend solutions to improve or optimize standards, policies and programs. Your projects and initiatives require extensive knowledge of your line of work. You prepare marketing…
Added 13 mins ago
D
Senior Advisor, Risk management
Desjardins
Montreal, QC
- Full-time
…priorities for market risk and risk management best practices. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive…
Added 13 mins ago
SG
National Account Performance & Compliance Manager
Schindler Group
Toronto, ON
- Full-time
Lead the implementation, onboarding, and ongoing operational execution of National and Key Account programs.
Added 13 mins ago
CI
Project Lead
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Project Lead- Office of the Director, Marketing and Communications provides leadership and oversight for complex marketing and communications initiatives aligned with CIHI’s strategic…
Added 13 mins ago
ML
Finance Director, Poultry Operations
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Lead financial performance oversight across a multi-plant portfolio, with a focus on profitability, yield, labour, productivity, inventory and capital performance.
Added 13 mins ago
JW
Associate Shopper Marketing Manager
Jamieson Wellness Inc.
Toronto, ON
- $62,900 to $94,300 CAD / year
- Full-time
Develop account specific programs and lead execution of custom retail media plans for key strategic retail partners that align to in-year revenue targets.
Added 28 mins ago
TG
Sous Chef - Banquet
The Glencoe Golf & Country Club
AB · Calgary, AB
- Full-time
…kitchen team. Reporting directly to the Executive Chef, you will lead, mentor and develop a team focused on delivering exceptional dining experiences that meet or exceed members’…
Added 28 mins ago
Operations & Administrative Coordinator
Okanagan College
Kelowna, BC
Tracks the operating, special purpose, new initiatives and capital budgets of the portfolio. Reviews programs, projects and services and provides recommendations to the Deans. Implements…
Added 28 mins ago
CT
Social Media Consultant
Canadian Tire Corporation
Toronto, ON
- Full-time
Lead performance analysis and reporting, helping to shape strategy, channel development, and organic content based on data-driven insights.
Added 28 mins ago
B
Mortgage Specialist
BMO
Calgary, AB
- Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 28 mins ago
O
Test Engineer
onsemi
Burlington, ON
- Full-time
Answer test development questions and data summaries in the test lead role
Added 28 mins ago
M
Solution Architect, Technology Transformation
Manulife
Toronto, ON
- Full-time
Develop proofs of concept, conduct technical assessments, and lead feasibility studies to evaluate new technologies and solution approaches.
Added 28 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead performance management processes including performance appraisals, coaching, attendance management, and return-to-work programs.
Added 28 mins ago
CC
Health And Safety Manager
Carpenter Co.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…developing, implementing, and maintaining health and safety programs, policies, and procedures in alignment with corporate standards and local regulations. Day-to-day activities include…
Added 28 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Vancouver, BC
- Full-time
The Senior Manager, Learning Solutions will lead a multidisciplinary team and enterprise content production capability that combines contemporary media, AI-enabled innovation, and…

Dayforce

Technical Account Manager Prin

Canada

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Job details

Apply by: Jan 10, 2027
Experience: 5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a key member of the Dayforce organization, renowned for its rapidly growing SaaS product, the Principal Technical Account Manager (TAM) delivers premium, high-touch account management services to a portfolio of high-value, complex accounts. In this role, the Principal TAM partners closely with Customer Success Managers and Support Analysts to provide best-in-class support ensuring seamless client experiences and long-term success. The TAM provides executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to our most strategic customers.

The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client success at scale. With deep domain knowledge and technical expertise, they proactively identify risks and opportunities, guide platform optimization, and deliver strategic recommendations that drive operational efficiency, compliance, and business value.

This role requires strong thought leadership, influencing skills, and a proactive, consultative mindset. The Principal TAM not only understands the intricacies of Dayforce functionality but also the broader business context of each client, enabling them to align Dayforce capabilities to evolving organizational goals and industry trends.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you'll get to do

Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Provide executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to customers.
Understand the big picture and the business your customer is in – connect the dots and translate your customer's business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer's usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels, TAM Services year over year growth and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
De-escalate technical issues effectively with minimal supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Serve as an objective customer advocate within the business, influencing outcomes while managing customer expectations.
Coordinate regional TAM support for global customers, ensuring a seamless and consistent experience.
Anticipate customers' future needs and provide comprehensive industry, vertical, and geographic insights based on both external and internal data. Recommend product and process improvements to the business.
Support new TAM hires during onboarding, provide ongoing mentorship to colleagues, facilitate peer learning opportunities, and contribute to the continuous upskilling of the TAM team.
Lead or contribute to cross-functional initiatives that advance strategic objectives, fostering collaboration and clear communication across teams to ensure alignment and successful execution.

Skills and experience we value

Bachelor's degree in computer science, Engineering, or relevant software/computer related fields
5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Proven HCM domain experience, specifically in at least three core modules (Payroll, Benefits, WFM and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Executive presence, confidence and credibility with senior stakeholders in the business and externally
Proven ability to motivate, influence and lead discussions with senior stakeholders to ensure we are achieving the desired client outcomes.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
Comfortable with traveling internationally and has a valid passport

What would make you stand out

Essential Personal Attributes & Behavioral Traits

Strong customer-centric mindset with a focus on delivering measurable value and satisfaction.
Collaborative team player who actively contributes to a supportive and high-performing work environment.
Self-motivated and proactive, with the ability to work independently and drive initiatives forward.
Results-oriented with a balanced approach to building relationships and achieving objectives.
Strategic systems thinker who approaches challenges with purpose, clarity, and decisiveness.
Communicates with authenticity, courage, and composure - even in high-pressure situations.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Principal Technical Account Manager provides high-touch strategic guidance and technical support to high-value enterprise clients to ensure long-term success and platform optimization. They act as a cross-functional lead, collaborating with internal teams to drive product adoption, resolve complex technical issues, and align Dayforce solutions with client business goals.

Requirements

Candidates must have a bachelor's degree in a relevant technical field and at least 5 years of experience in HCM consulting or implementation. Proficiency in core HCM modules, relational databases, and technical languages like SQL and XML is required, along with strong executive presence and communication skills.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Strategic planning
Client advocacy
Project management
Data analysis
Communication
Leadership

Benefits

Time away from work programs
Comprehensive wellness initiatives
Competitive pay
Volunteer days
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
HCM
SaaS
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Enterprise
Integration
Customer Success
Implementation
Data Analysis
Cloud HCM
Strategy
Compliance
Operational Efficiency
Stakeholder Management
Business Value
Technical Strategy
Platform Optimization
Reliability
Scalability

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