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Added 14 mins ago
DC
Biologist or Environmental Planner (Indigenous Community Focus)
Dillon Consulting Limited
Vancouver, BC
- Full-time
…Community Engagement to join our Natural Resource Management team. In this role, you will lead and support a diverse portfolio of projects at the intersection of science and Indigenous…
Added 14 mins ago
YH
Registered Practical Nurse (Temporary Part-Time Mixed Shift) - Chinese Speaking
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Part-time
Consults the Team Lead, as appropriate, about changes in residents' condition, any occurrence of adverse events, or as necessary
Added 14 mins ago
TS
26-76 Safety System Risk Scientist
Technical Safety BC
Vancouver, BC
- Full-time
Lead complex quantitative, qualitative, and mixed-method analyses using internal and external data and evidence to identify, assess, characterize, and prioritize safety risks. Integrate…
Added 14 mins ago
CC
Retail Shift Leader
Canna Cabana
Tsuu T'Ina Nation 145, AB · Buffalo Run, Tsuut'ina, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Buffalo Run, Tsuut'ina, Alberta and become an important part of a company where the sky is the…
Added 14 mins ago
R
VP, People
Rewind
Remote, Canada
- Full-time
- Remote
Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our…
Added 14 mins ago
B
OSP Construction Project Lead
Beanfield
Bolton, ON
- $65,000 to $80,000 CAD / year
- Full-time
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
Added 14 mins ago
LH
Clinic Director
Lifemark Health Group
West Kelowna, BC
- $50 to $60 CAD / hour
- Full-time
…experienced, passionate, and collaborative Clinic Director to lead our multidisciplinary team of industry experts. As the glue that holds the team together, you’ll drive impactful…
Added 14 mins ago
PG
Senior Content Writer
Publicis Groupe Canada
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $85,000 CAD / year
- Full-time
applications or analysing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential…
Added 14 mins ago
TG
H&S Incident & Training Coordinator
Trillium Guideway Partners
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Primary Construction Team consists of ACCIONA Infrastructure Canada Inc. (ACCIONA) and Amico Major Projects Inc. (Amico), as Trillium Guideway Partners (TGP).
Added 14 mins ago
MN
Salesforce Technical Lead
March Networks
Ottawa, ON
- Full-time
…environment where all of our employees can thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development…
Added 29 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their…
Added 29 mins ago
Supervisor – Electrical Assembly
Tigercat | MacDonald Steel
Brant, ON
Lead, coach, and support a team of assemblers to achieve daily production, quality, and safety targets.
Added 29 mins ago
Technical Account Manager Prin
Dayforce
Canada
The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client…
Added 29 mins ago
GC
Information Management and Contract Specialist - Clerk's Department (Permanent Full-Time)
Grey County
Owen Sound, ON
- Full-time
Added 29 mins ago
CE
RECE Operations Co Culture Lead Role CELC Omemee
Compass Early Learning and Care
Omemee, ON
- Full-time
· Co-lead program operations in partnership with the Pedagogical Culture Co-Lead, fostering a collaborative, inclusive team environment.
Added 29 mins ago
Machine Operator 1 - Production - Night
Give and Go Prepared Foods
Toronto, ON
…monitors and gauges on the equipment. He/she will organize and lead the process and team on the line to ensure good quality product is produced at all…
Added 29 mins ago
CE
Rental Representative
Cooper Equipment Rentals Limited
Langley (District), BC
- Full-time
…succeed. If you require an accommodation at any stage of the recruitment process, please let us know. We use AI-assisted technology to support parts of our recruitment process; however, all…
Added 29 mins ago
TR
Legal Publisher
Thomson Reuters
Montreal, QC · Canada, Montreal, Quebec
- Full-time
Publisher – Commentary (entry-level), Global Legal Commentary team. Source, create, edit and maintain high-quality legal content for Westlaw, print and Proview, and support AI content…
Added 29 mins ago
W
Senior Revenue Operations Analyst
Wagepoint
Remote, Canada
- $92,000 to $118,000 CAD / year
- Full-time
- Remote
Our team brings together diverse backgrounds, perspectives, experiences, and ideas to make payroll the easiest part of running a business.
Added 29 mins ago
K
Senior Manager, ERP Advisory & Business Transformation
KPMG
ON · Toronto, Ontario
- Full-time
Coach and mentor team members and contribute to recruitment, capability development, methodologies, and practice growth.
Added 29 mins ago
K
Solution Architect-OneStream
KPMG
ON · Toronto, Ontario
- Full-time
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer…
Added 29 mins ago
NS
Senior Business Analyst
Nova Scotia Power
Halifax, NS
- Full-time
We are looking for a Senior Business Analyst to join our team. Reporting to the Manager, Tech PMO Strategy, you will be accountable for leading the overall business analysis approach and…
Added 29 mins ago
D
Project Lead, Project Management
Desjardins
Montreal, QC
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 29 mins ago
D
Project lead, Project management
Desjardins
Montreal, QC · Levis, QC
- Full-time
As project lead, you support the project sponsor and oversee a work team involved in cross-sector projects and initiatives to ensure objectives are met. You participate in all the different…
Added 29 mins ago
SG
National Account Performance & Compliance Manager
Schindler Group
Toronto, ON
- Full-time
…across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more…

Dayforce

Technical Account Manager Prin

Canada

Apply About employer

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Job details

Apply by: Jan 10, 2027
Experience: 5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Posting language: English
Posted: Nov 9, 2026

Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About the opportunity

As a key member of the Dayforce organization, renowned for its rapidly growing SaaS product, the Principal Technical Account Manager (TAM) delivers premium, high-touch account management services to a portfolio of high-value, complex accounts. In this role, the Principal TAM partners closely with Customer Success Managers and Support Analysts to provide best-in-class support ensuring seamless client experiences and long-term success. The TAM provides executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to our most strategic customers.

The Principal TAM operates as a cross-functional lead, working closely with Customer Success, Product & Technology, Support, Implementation, and Value-Added Services to ensure client success at scale. With deep domain knowledge and technical expertise, they proactively identify risks and opportunities, guide platform optimization, and deliver strategic recommendations that drive operational efficiency, compliance, and business value.

This role requires strong thought leadership, influencing skills, and a proactive, consultative mindset. The Principal TAM not only understands the intricacies of Dayforce functionality but also the broader business context of each client, enabling them to align Dayforce capabilities to evolving organizational goals and industry trends.

This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management solutions in a challenging and rewarding role. The ideal candidate is highly energetic, passionate about client management, and thrives in a highly collaborative and fast-paced environment.

What you'll get to do

Partner with the Customer Success Manager to drive overall customer success outcomes including value realization, customer growth, retention, and advocacy.
Provide executive-level guidance, shaping long-term technical strategy, and serving as a trusted advisor to customers.
Understand the big picture and the business your customer is in – connect the dots and translate your customer's business problems into a viable solution using Dayforce products and services.
Define and monitor key performance indicators and devise a technical strategy to accomplish and maintain them.
Analyze your customer's usage patterns and utilization of the software, develop a game plan to improve user experience, overall adoption and effort reduction.
Leverage domain and technical expertise to investigate functional and technical issues and deliver best practice recommendations and solutions.
Play an active role in ensuring that the integration of services and infrastructure architectures are designed and implemented to meet evolving business/operational requirements and standards for reliability, scalability and availability.
Plan, communicate, support, and drive Dayforce upgrade readiness.
Meet or exceed targeted Net Promoter Score (NPS) levels, TAM Services year over year growth and client retention metrics.
Leverage your strong communication skills to translate technical issues to non-technical counterparts and establish an exceptional level of trust and dependability.
Solicit customer feedback and partner with internal Dayforce teams to drive product and operational improvements.
Contribute meaningful content to monthly, quarterly and executive business reviews, including challenges, progress and achievements.
De-escalate technical issues effectively with minimal supervision, including critical issues with executive visibility.
Proactively engage internal and external key stakeholders to drive desired outcomes, anticipating and detecting issues and implementing safeguards to mitigate risks before they happen.
Serve as an objective customer advocate within the business, influencing outcomes while managing customer expectations.
Coordinate regional TAM support for global customers, ensuring a seamless and consistent experience.
Anticipate customers' future needs and provide comprehensive industry, vertical, and geographic insights based on both external and internal data. Recommend product and process improvements to the business.
Support new TAM hires during onboarding, provide ongoing mentorship to colleagues, facilitate peer learning opportunities, and contribute to the continuous upskilling of the TAM team.
Lead or contribute to cross-functional initiatives that advance strategic objectives, fostering collaboration and clear communication across teams to ensure alignment and successful execution.

Skills and experience we value

Bachelor's degree in computer science, Engineering, or relevant software/computer related fields
5+ years of experience in Dayforce/HCM Consulting, Implementation, or related technical teams
Proven HCM domain experience, specifically in at least three core modules (Payroll, Benefits, WFM and HR).
Strong technical background with a proven ability to resolve highly complex business and integration challenges for enterprise level customers.
Strong understanding of relational database systems and advanced proficiency with SQL, XML, and/or XSLT.
Excellent judgement, exceptional problem resolution skills and the ability to balance multiple demands.
Ability to work under tight timelines and under pressure, evaluate risk independently and propose contingency plans.
Thorough understanding of Software-as-a Service (SaaS) business model and exposure to hosting and change management protocols.
Outstanding oral and written communication skills.
Executive presence, confidence and credibility with senior stakeholders in the business and externally
Proven ability to motivate, influence and lead discussions with senior stakeholders to ensure we are achieving the desired client outcomes.
Relevant certifications such as ITIL Foundations, FPC, CPP, PMP, Lean Six Sigma
Comfortable with traveling internationally and has a valid passport

What would make you stand out

Essential Personal Attributes & Behavioral Traits

Strong customer-centric mindset with a focus on delivering measurable value and satisfaction.
Collaborative team player who actively contributes to a supportive and high-performing work environment.
Self-motivated and proactive, with the ability to work independently and drive initiatives forward.
Results-oriented with a balanced approach to building relationships and achieving objectives.
Strategic systems thinker who approaches challenges with purpose, clarity, and decisiveness.
Communicates with authenticity, courage, and composure - even in high-pressure situations.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

Dayforce is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require an accommodation, please contact us at accessibilty@dayforce.com.

About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

Pour consulter cette offre d'emploi en français, veuillez utiliser le lien: https://jobs.dayforcehcm.com/fr-CA/mydayforce/alljobs

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More about this job

Responsibilities

The Principal Technical Account Manager provides high-touch strategic guidance and technical support to high-value enterprise clients to ensure long-term success and platform optimization. They act as a cross-functional lead, collaborating with internal teams to drive product adoption, resolve complex technical issues, and align Dayforce solutions with client business goals.

Requirements

Candidates must have a bachelor's degree in a relevant technical field and at least 5 years of experience in HCM consulting or implementation. Proficiency in core HCM modules, relational databases, and technical languages like SQL and XML is required, along with strong executive presence and communication skills.

Skills

Technical Account Management
HCM
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
SaaS
Strategic planning
Client advocacy
Project management
Data analysis
Communication
Leadership

Benefits

Time away from work programs
Comprehensive wellness initiatives
Competitive pay
Volunteer days
Charity programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Account Manager
HCM
SaaS
Payroll
Benefits
WFM
HR
SQL
XML
XSLT
ITIL
FPC
CPP
PMP
Lean Six Sigma
Enterprise
Integration
Customer Success
Implementation
Data Analysis
Cloud HCM
Strategy
Compliance
Operational Efficiency
Stakeholder Management
Business Value
Technical Strategy
Platform Optimization
Reliability
Scalability

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