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Dayforce

WFM Sr. Services Consultant

Canada

Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Original job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Senior Services Consultant guides the overall design and delivery of Dayforce Consulting Services engagements leveraging Dayforce to meet customer requirements and provides oversight and direction to team members. The Senior Services Consultant is considered an expert in HCM consulting with a strong SaaS technology foundation and has been involved in multiple projects of diverse size & complexity with repeated project excellence over time. This individual works independently with customers and can influence outcomes based on knowledge in most or all skill areas. They have already distinguished themselves as an active and visible leader and enjoy coaching others.

What You'll Get To Do

Provide Consulting Services to Customers

Leads engagements that help prospects and customers determine how Dayforce will impact their HR service delivery that may include key processes, policies, user experience, organization design, governance, business case, reporting and analytics.
Ensures a smooth knowledge transfer process to the Dayforce Implementation team
Is considered a subject matter expert on strategic implementations. Can be brought in to assist on projects of various sizes, verticals and complexity.
Leads internal and external project and/or design meetings and provide status on progress of consulting services activities and deliverables
Conducts peer reviews and other internal project quality assurance activities
Either leads a CS engagement for Organizational Readiness best practices or provides guidance and input in preparation for rollout of the Dayforce solution
Able to establish credibility and rapport with internal and external stakeholders at all levels of organization; comfortable with executives
Is cool under pressure; often called on to lead difficult conversations with customers
Takes unpopular stance if necessary and in the best interests of the customer/project
Able to engage with multiple projects & customers at the same time

Contribute to Internal Consulting Services Initiatives

Design and document solutions and contributes to a solutions repository
Document best practices and share with the Practice
Lead the subject matter expert (SME) program in at least one area of expertise (HR service delivery, Dayforce, talent management)
Regularly participate in internal process improvement initiatives

Focus on Continuing Education

Contribute to internal knowledge share; review questions and provide feedback on a continuous basis
Participate in Continuing Education sessions; lead Consulting Services best practice sessions
Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release
Mentor others on HCM best practice implementation of new product features and functionality

Provide Sales Support

Support the sales cycle through solution review and feedback and assistance with scoping and estimation
Participate in prospect discussions regarding solution overview and implementation considerations from a Consulting Services perspective.

Skills And Experience We Value

Bachelor’s degree or equivalent experience
Master’s degree or post graduate coursework an asset
Typically has 3 or more years of HCM consulting experience with an HCM software provider or consultancy with a focus on the configuration of Time & Attendance, Schedules, Pay Rules, Organizational Structure, and Leave Policies
Typically has 2 or more years of HCM implementation or relevant applications consulting experience
Solid experience in business process mapping, organization readiness, and technology enablement
Experience in change management an asset
Technical Skills Requirements
Has expert-level HR operations/business practices and technology enablement experience.
Has advanced level HCM SaaS domain and implementation experience
Dayforce product knowledge with an understanding of the critical interdependencies and data flow between all modules (desired).
Has a knack for simplifying complex technical or business requirements and solutions that often present setbacks for others
Proficient in Microsoft Office products
Deep understanding of different industries and how Dayforce implementation best practices apply to the customer’s business practices
Functional Skills Requirements
Excellent customer relationship and business acumen
Demonstrates full competence in business function
Ability to engage with multiple projects & customers at the same time and manage competing priorities
Excellent organization, communication, and collaboration skills
Ability to lead and facilitate customer and internal workshops and sessions
Ability to mentor junior consultants through peer reviews and other QA activities
Acts as role model for Dayforce Cares
Ability to provide consulting services scoping and solution guidance in the sales cycle
An ability and willingness to travel to customer sites as needed (up to 25%) is required

What Would Make You Really Stand Out

English/French bilingual proficiency
Dayforce implementation experience

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

This job posting is for an existing vacancy

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.

About The Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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More about this job

Responsibilities

Lead the design and delivery of Dayforce consulting engagements, advising customers on HR service delivery, implementation strategy, organizational readiness, and solution design. Oversee project quality and knowledge transfer, mentor consultants, contribute to internal best practices and training, and support sales through solution reviews and scoping.

Requirements

Typically requires at least three years of HCM consulting experience and two years of HCM implementation or relevant applications consulting experience, with expertise in configuring time and attendance, schedules, pay rules, organizational structures, and leave policies. Candidates should bring advanced HCM SaaS implementation knowledge, business process and organizational readiness experience, strong customer and project leadership skills, and a bachelor's degree or equivalent experience; travel up to 25% may be required.

Skills

HCM Consulting
Dayforce Implementation
Time and Attendance Configuration
Scheduling
Pay Rules
Organizational Structure
Leave Policies
Business Process Mapping
Organizational Readiness
Change Management
Solution Design
Project Leadership
Stakeholder Management
Workshop Facilitation
Microsoft Office
Mentoring

Benefits

Paid Time Off
Wellness Programs
Competitive Pay
Benefits
Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Dayforce
Human Capital Management
HCM SaaS
Consulting Services
Time and Attendance
Scheduling
Pay Rules
Organizational Structure
Leave Policies
HR Service Delivery
Business Process Mapping
Organizational Readiness
Change Management
Technology Enablement
Strategic Implementation
Solution Design
Project Management
Quality Assurance
Knowledge Transfer
Talent Management
Reporting and Analytics
Sales Support
Scoping and Estimation
Microsoft Office
Stakeholder Management
Peer Reviews
Product Release Training
Workshop Facilitation
Dayforce Cares

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