hotel front office manager
- High Level, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Work conditions and physical capabilities
Other benefits
Languages
English
Education
- College/CEGEP
- or equivalent experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities
- Prepare budgets and monitor revenues and expenses
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Large workload
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
Other benefits
- Other benefits
More about this job
Responsibilities
Develop and implement policies, procedures, and business plans for daily hotel operations, while recruiting and supervising staff. Negotiate with suppliers and clients, manage budgets and financial performance, and address guest complaints and special needs.
Requirements
Requires a College/CEGEP education or equivalent experience and 3 to less than 5 years of experience. The role calls for strong communication, client focus, flexibility, initiative, teamwork, and the ability to work under pressure in a fast-paced environment.
Skills
- Policy Development
- Operations Management
- Recruitment
- Staff Supervision
- Supplier Negotiation
- Client Negotiation
- Budgeting
- Revenue Monitoring
- Expense Monitoring
- Complaint Resolution
- Guest Assistance
- Business Planning
- Client Focus
- Interpersonal Communication
- Written Communication
- Teamwork
Benefits
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
Keywords
- Hotel Operations
- Front Office Management
- Daily Operations
- Policies And Procedures
- Staff Recruitment
- Staff Supervision
- Supplier Negotiation
- Client Negotiation
- Facility Use
- Budgeting
- Revenue Monitoring
- Expense Monitoring
- Customer Complaints
- Guest Assistance
- Special Needs
- Business Plans
- Hospitality