Warranty Coordinator
- Edmonton, AB, T5S 1J7, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Purpose:
Supports the Warranty Team by serving as the main point of contact for homeowners after possession and coordinating all warranty service activities in line with Alberta New Home Warranty Program (ANHWP) standards.
Key Objectives:
- Serve as the primary point of contact for homeowners regarding warranty issues, post-possession, ensuring a 24 – 48 hour response time.
- Provide administrative support to the Warranty Manager and team.
- Review warranty and non-warranty items with homeowners in alignment with Alberta New Home Warranty Program (ANHWP) guidelines, clearly setting expectations for the service process.
- Ensure all warranty issues are documented, tracked, and resolved per ANHWP standards and internal procedures.
- Schedule all required visits, including Primary Warranty, Anniversary Warranty, Interim Visits, and Trade Days.
- Coordinate service appointments with trade partners and technicians.
- Issue and follow up on work orders, ensuring timely completion and resolution.
- Manage Alberta New Home Warranty claims and facilitate communication between trades, homeowners, and warranty representatives.
- Maintain and update seasonal and deficiency tracking spreadsheets to support landscape/architectural inspections and process landscape deposit refunds.
- Prepare written correspondence related to warranty matters, including letters and memos.
- Schedule Home Orientation (HOO) and key release (CT) appointments for warranty superintendents.
- Submit and manage warranty-related VPOs, including approvals and distribution to trades.
- Perform additional duties as assigned.
How We Work for You
- Competitive wages & vacation time
- Health and dental benefits immediately upon hire
- RRSP Matching
- Flexible work schedule
- Employee Assistance Program
- Inclusive work environment
- Volunteer opportunities
- Employee pricing for Daytona home purchases
- Tuition support & educational assistance
- Company Truck or Auto Allowance (Field Positions Only)
Daytona Homes is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace
More about this job
Responsibilities
The Warranty Coordinator serves as the primary point of contact for homeowners to manage warranty issues and service activities according to ANHWP standards. They are responsible for scheduling service appointments, coordinating with trade partners, and maintaining accurate documentation of all warranty claims and work orders.
Requirements
The role requires strong administrative and organizational skills to manage warranty documentation and service schedules effectively. Candidates must be able to communicate clearly with homeowners and trade partners to ensure timely resolution of warranty items.
Skills
- Warranty coordination
- Customer service
- Administrative support
- Scheduling
- Conflict resolution
- Documentation
- Trade partner coordination
- Work order management
- Communication
- Data tracking
- Reporting
Benefits
- Competitive wages
- Vacation time
- Health benefits
- Dental benefits
- RRSP matching
- Flexible work schedule
- Employee assistance program
- Inclusive work environment
- Volunteer opportunities
- Employee pricing for home purchases
- Tuition support
- Educational assistance
- Company truck or auto allowance
Visa sponsorship
Not detected in the job text
Categories
- Construction
- Customer Service & Support
- Administrative
Keywords
- Warranty
- ANHWP
- Homeowner relations
- Service coordination
- Work orders
- Trade partners
- Deficiency tracking
- Home orientation
- VPO management
- Administrative support
- Construction
- Residential
- Customer support
- Scheduling
- Reporting