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Added 10 mins ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Non-Monetary Total Rewards: Champion impactful workplace flexibility, recognition programs, and employee experience initiatives that support day-to-day engagement and retention.
Added 10 mins ago
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Director, Business Development, Pension Risk Transfer
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- Full-time
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Intern, Facilities Maintenance (4 Months)
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North Vancouver, BC
- Full-time
Application Closing Date: Monday, November 16, 2026 at 11:59 PM PDT
Added 10 mins ago
UD
People & Organizational Culture Intern (co-op term)
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Millbrook, NS
- Internship
…warmly welcome Indigenous candidates to self‑identify in their application, if they feel comfortable doing…
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BE
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We would like to thank you in advance for your application; however, only those candidates who are being considered will be contacted.
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…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
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…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
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Nurse A - Registered Nurse Registered Psych Nurse
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…relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the…
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Dayuse

Customer Care Specialist - (M/W)

Montreal, QC, Canada

$43,000 to $50,000 CAD / year · Contract

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Job details

Pay: $43,000 to $50,000 CAD / year
Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT DAYUSE

Dayuse is the global leader in daytime hotel bookings. We open up a new world of possibilities for our customers, allowing them to enjoy luxury hotel amenities for a few hours, whether for a quiet workspace, a relaxing break, or a unique experience. By transforming hotels into daytime living spaces, we've generated nearly one billion euros in business volume for our 9,000 partners across 29 countries.

IMPORTANT INFORMATION

This is not a standard customer support role.

As a Customer Care Specialist at Dayuse, you will be the direct voice of a global brand operating in 29 countries - handling real-time inquiries from guests with high expectations, across phone and email, in a shift-based environment that includes evenings (until 9 PM) and rotating weekends.

We are looking for someone who has already navigated demanding customer-facing situations - whether in hospitality, travel, luxury retail, or a similar high-standards environment - and who genuinely thrives under pressure with a calm, solution-oriented mindset.

This role is a strong fit if you:

Have prior experience in guest relations, front desk, or customer care (1+ year preferred)
Are fully bilingual in English and French, with strong written and verbal communication
Are comfortable with shift schedules, including evenings and weekends
Are based in or willing to relocate to Montréal
Are familiar with North American service culture and its expectations

YOUR FUTURE TEAM

You will join our international Customer Care team based in Montreal. We are the central point of contact between Dayuse and its American-based users. Our core mission is to ensure every interaction is seamless, efficient, and positive, upholding the high standard of service our brand is known for.

YOUR IMPACT

As a Customer Care Specialist, you are the voice of Dayuse. Your primary responsibility is to deliver an exceptional and reliable support experience for our customers (B2C). In a fast-growing global market, your role is critical to maintaining customer loyalty, directly contributing to our continued success.

YOUR DAY-TO-DAY MISSIONS

Act as the main point of contact for guests, efficiently managing reservation modifications, special requests, and inquiries by phone and email.
Resolve issues effectively, handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.
Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
Collaborate with Account Managers and other departments to drive continuous improvement initiatives.

WHAT SUCCESS LOOKS LIKE

In your 1st month: You will master our internal tools and processes, confidently handling your first customer inquiries independently.
Within 3 months: You will be fully autonomous in managing all types of requests, consistently meeting our customer satisfaction targets and proactively suggesting process improvements.

YOUR PROFILE

We are looking for a service-oriented individual with a passion for problem-solving.

You are perfectly bilingual in English and French (written and spoken).
Previous experience in hospitality (front desk, guest relations) or a similar customer-care role is a strong asset.
You are an excellent communicator with a natural sense of diplomacy and empathy.
You are familiar with the North American business culture and its service expectations.
You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
You are proficient with digital tools
You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

WHAT WE OFFER

Contract: Full-time, permanent position.
Flexibility: Hybrid work model (up to 2 days/week remote).
Compensation: A competitive package including a base salary and a variable component.
Benefits: A comprehensive healthcare plan.
Schedule: Shift-based work to cover our international markets (includes evenings until 9 pm and rotating weekends)
Work Environment: Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.
Culture & Team: A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

RECRUITMENT PROCESS

A first call with Thomas, Talent Acquisition Specialist.
A video questionnaire
A final interview with Delphine, Head of Customer Care.

A NOTE ON OUR APPLICATION PROCESS

At Dayuse, we believe in diversity and human potential. We do NOT use AI to screen resumes. Every application is reviewed by our internal recruiters to ensure equal opportunity and prevent discrimination.

If you are ready to be the voice of Dayuse and deliver an exceptional customer experience, apply now!

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More about this job

Responsibilities

Manage guest inquiries, reservation changes, and special requests by phone and email, resolving complaints and complex issues with diplomacy using CRM tools. Maintain high service standards and response rates while collaborating with Account Managers and other departments to improve processes.

Requirements

Applicants should be fluent in written and spoken English and French, with at least one year of relevant customer-facing experience preferred, particularly in hospitality, travel, luxury retail, or customer care. They should communicate with empathy and diplomacy, work effectively under pressure, be comfortable with evening and rotating weekend shifts, and be based in or willing to relocate to Montréal.

Skills

Bilingual English and French Communication
Customer Service
Guest Relations
Reservation Management
Complaint Resolution
Problem-Solving
Diplomacy
Empathy
Prioritization
CRM Tools
Digital Tool Proficiency
Written Communication
Verbal Communication
Cross-Functional Collaboration
Adaptability
North American Service Culture

Benefits

Healthcare Plan
Hybrid Work Model
Competitive Compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Thomas

Keywords

Customer Care
Customer Support
B2C
Hospitality
Hotel Bookings
Guest Relations
Front Desk
Reservation Modifications
Special Requests
Phone Support
Email Support
Complaint Handling
CRM Tools
Customer Satisfaction
Service Excellence
Account Managers
Process Improvement
Shift-Based Work
Evening Shifts
Rotating Weekends
Hybrid Work
English
French
North American Service Culture

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