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Added 14 mins ago
AB
Operations Manager
Avis Budget Group
Ottawa, ON
- Full-time
You will spend your first 90 days training and rotating through various critical functions including Production, Customer Service and Counter Sales to learn our varied business.
Added 14 mins ago
JI
Project Sales Associate
J.D. Irving, Limited
Moncton, NB
- Full-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 14 mins ago
AG
Customer Care Representative
Activate Games
Winnipeg, MB
- Part-time
…are experiencing significant expansion and are looking to add Customer Care Representative to our growing operations team. A successful applicant will work independently or with a small…
Added 14 mins ago
C
PT Gas Bar Clerk (Warman Gas #434) Warman, SK - Saskatoon Co-op
Co-op
Warman, SK
- Part-time
To provide outstanding courteous customer service.
Added 14 mins ago
C
PT General Clerk (Watrous Gas #436) Watrous, SK - Saskatoon Co-op
Co-op
Watrous, SK
- Part-time
To provide outstanding courteous customer service.
Added 14 mins ago
C
3 PT General Clerk (Rosthern Hybrid #433) Rosthern, SK - Saskatoon Co-op
Co-op
Rosthern, SK
- Part-time
To provide outstanding courteous customer service.
Added 14 mins ago
C
Gas Bar Attendant -Strachan Gas Bar
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Gas Bar Manager, the Gas Bar Attendant plays a key role in creating a positive customer experience. You’ll be responsible for delivering friendly, efficient service while…
Added 14 mins ago
C
Pharmacy Assistant - 13th Ave Pharmacy
Co-op
Medicine Hat, AB
- Full-time
South Country Co-op is hiring a motivated and customer-focused Pharmacy Assistant at our 13th Ave Pharmacy in Medicine Hat, Alberta. If you’re passionate about customer service and working…
Added 14 mins ago
C
PT Clerk Cashier (Attridge Food #435) Saskatoon, SK- Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
To provide outstanding courteous customer service.
Added 14 mins ago
C
Gas Bar Attendant-Brooks Gas Bar
Co-op
Brooks, AB
- Part-time
Reporting to the Gas Bar Manager, the Gas Bar Attendant plays a key role in creating a positive customer experience. You’ll be responsible for delivering friendly, efficient service while…
Added 14 mins ago
C
Liquor Clerk-Strachan Liquor
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
Added 14 mins ago
C
Gas Bar Supervisor - Brooks Gas Bar
Co-op
Brooks, AB
- Part-time
South Country Co-op is seeking a customer-focused and team-oriented Part-Time Gas Bar Supervisor to join our team at the Brooks Gas Bar in Brooks, AB. Reporting to the Gas Bar/C-Store…
Added 14 mins ago
TT
Assistant Store Manager Winners HomeSense Collingwood Centre
The TJX Companies, Inc.
Collingwood, ON
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 28 mins ago
TT
Retail Store Associate Part Time Winners/HomeSense – Granite Plaza
The TJX Companies, Inc.
New Minas, NS
- Part-time
We’re looking for Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 29 mins ago
BM
Elevated Keyholder - Oakville
Brand Momentum
Oakville, ON
- Part-time
…looking for a confident and inspiring Elevated Keyholder to support the daily operations of our store and provide strong leadership in the absence of management. If you’re passionate about…
Added 29 mins ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Saint John, NB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saguenay, QC
- Full-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 29 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Pharmacy Assistant, Hourly Part Time Evening
Shoppers Drug Mart
Newmarket, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Pharmacy Assistant, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Support enterprise applications by resolving assigned tickets and incidents within agreed service levels.
Added 29 mins ago
SD
Pharmacy Assistant, Hourly Part Time Evening
Shoppers Drug Mart
Hamilton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Evening
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 29 mins ago
SD
Technicien en pharmacie assujetti à une règlementation, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saguenay, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 29 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
St. Albert, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Dayuse

Customer Care Specialist - (M/W)

Montreal, QC, Canada

$43,000 to $50,000 CAD / year · Contract

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Job details

Pay: $43,000 to $50,000 CAD / year
Job type: Contract
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT DAYUSE

Dayuse is the global leader in daytime hotel bookings. We open up a new world of possibilities for our customers, allowing them to enjoy luxury hotel amenities for a few hours, whether for a quiet workspace, a relaxing break, or a unique experience. By transforming hotels into daytime living spaces, we've generated nearly one billion euros in business volume for our 9,000 partners across 29 countries.

IMPORTANT INFORMATION

This is not a standard customer support role.

As a Customer Care Specialist at Dayuse, you will be the direct voice of a global brand operating in 29 countries - handling real-time inquiries from guests with high expectations, across phone and email, in a shift-based environment that includes evenings (until 9 PM) and rotating weekends.

We are looking for someone who has already navigated demanding customer-facing situations - whether in hospitality, travel, luxury retail, or a similar high-standards environment - and who genuinely thrives under pressure with a calm, solution-oriented mindset.

This role is a strong fit if you:

Have prior experience in guest relations, front desk, or customer care (1+ year preferred)
Are fully bilingual in English and French, with strong written and verbal communication
Are comfortable with shift schedules, including evenings and weekends
Are based in or willing to relocate to Montréal
Are familiar with North American service culture and its expectations

YOUR FUTURE TEAM

You will join our international Customer Care team based in Montreal. We are the central point of contact between Dayuse and its American-based users. Our core mission is to ensure every interaction is seamless, efficient, and positive, upholding the high standard of service our brand is known for.

YOUR IMPACT

As a Customer Care Specialist, you are the voice of Dayuse. Your primary responsibility is to deliver an exceptional and reliable support experience for our customers (B2C). In a fast-growing global market, your role is critical to maintaining customer loyalty, directly contributing to our continued success.

YOUR DAY-TO-DAY MISSIONS

Act as the main point of contact for guests, efficiently managing reservation modifications, special requests, and inquiries by phone and email.
Resolve issues effectively, handling customer feedback, complaints, and complex situations with diplomacy and precision using our CRM tools.
Uphold our service standards by ensuring a 100% response rate, guaranteeing a best-in-class customer experience with every interaction.
Collaborate with Account Managers and other departments to drive continuous improvement initiatives.

WHAT SUCCESS LOOKS LIKE

In your 1st month: You will master our internal tools and processes, confidently handling your first customer inquiries independently.
Within 3 months: You will be fully autonomous in managing all types of requests, consistently meeting our customer satisfaction targets and proactively suggesting process improvements.

YOUR PROFILE

We are looking for a service-oriented individual with a passion for problem-solving.

You are perfectly bilingual in English and French (written and spoken).
Previous experience in hospitality (front desk, guest relations) or a similar customer-care role is a strong asset.
You are an excellent communicator with a natural sense of diplomacy and empathy.
You are familiar with the North American business culture and its service expectations.
You are dynamic, responsive, and can effectively prioritize tasks in a fast-paced environment.
You are proficient with digital tools
You align with our core values: Plurality, Ambition, Merit, Humility, and Service Excellence.

WHAT WE OFFER

Contract: Full-time, permanent position.
Flexibility: Hybrid work model (up to 2 days/week remote).
Compensation: A competitive package including a base salary and a variable component.
Benefits: A comprehensive healthcare plan.
Schedule: Shift-based work to cover our international markets (includes evenings until 9 pm and rotating weekends)
Work Environment: Modern and collaborative offices at WeWork on Avenue des Canadiens-de-Montréal.
Culture & Team: A multicultural, dedicated, and supportive team that is passionate about our product and celebrates success together.

RECRUITMENT PROCESS

A first call with Thomas, Talent Acquisition Specialist.
A video questionnaire
A final interview with Delphine, Head of Customer Care.

A NOTE ON OUR APPLICATION PROCESS

At Dayuse, we believe in diversity and human potential. We do NOT use AI to screen resumes. Every application is reviewed by our internal recruiters to ensure equal opportunity and prevent discrimination.

If you are ready to be the voice of Dayuse and deliver an exceptional customer experience, apply now!

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More about this job

Responsibilities

Manage guest inquiries, reservation changes, and special requests by phone and email, resolving complaints and complex issues with diplomacy using CRM tools. Maintain high service standards and response rates while collaborating with Account Managers and other departments to improve processes.

Requirements

Applicants should be fluent in written and spoken English and French, with at least one year of relevant customer-facing experience preferred, particularly in hospitality, travel, luxury retail, or customer care. They should communicate with empathy and diplomacy, work effectively under pressure, be comfortable with evening and rotating weekend shifts, and be based in or willing to relocate to Montréal.

Skills

Bilingual English and French Communication
Customer Service
Guest Relations
Reservation Management
Complaint Resolution
Problem-Solving
Diplomacy
Empathy
Prioritization
CRM Tools
Digital Tool Proficiency
Written Communication
Verbal Communication
Cross-Functional Collaboration
Adaptability
North American Service Culture

Benefits

Healthcare Plan
Hybrid Work Model
Competitive Compensation

Visa sponsorship

Not detected in the job text

Hiring contact

Thomas

Keywords

Customer Care
Customer Support
B2C
Hospitality
Hotel Bookings
Guest Relations
Front Desk
Reservation Modifications
Special Requests
Phone Support
Email Support
Complaint Handling
CRM Tools
Customer Satisfaction
Service Excellence
Account Managers
Process Improvement
Shift-Based Work
Evening Shifts
Rotating Weekends
Hybrid Work
English
French
North American Service Culture

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